This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourVerified Reviewer New Reviewer
Held Back on Verifying my Account for 5 weeks
Update by user Nov 08, 2019
Loss was $10,000
Original review posted by user Oct 09, 2019This casino Pokie Spins didn’t verify my account in a timely manner. After asking the 24/7 support if they had all the required documents and they said they did and it would be verified within 5 days. 5 weeks later and still not verified, I could have had withdrawals within this time but wasn’t able to. This then make the customer spend all the funds which is what they want you to do so they don’t have to pay you out. After another email to them they then requested a proof of address so I sent that an they verified a week later. I don’t feel as if it was fair that a casino wouldn’t verify my account in a timely manner which it has stopped me from any withdrawals over that time. I also asked them to delete my account as they were to slow and refused to do so. They even sweet talked me to keep it open with wager free, free spins which I won on and couldn’t withdraw as my account wasn’t verified. Since being verified I have requested they allow withdrawals to my bank card instead on bank account as the minimum limit is higher on the bank account, once agin this was ignored and no one will do this request until only today they will now allow that. Once again they have stopped me from withdrawing
Pokie Spins Customer Care
- Variety of games
Reason of review
Poor customer service
Companies Similar to Pokie Spins
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.