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Held Back on Verifying my Account for 5 weeks

Update by user Nov 08, 2019

Loss was $10,000

Original review posted by user Oct 09, 2019
This casino Pokie Spins didn’t verify my account in a timely manner. After asking the 24/7 support if they had all the required documents and they said they did and it would be verified within 5 days. 5 weeks later and still not verified, I could have had withdrawals within this time but wasn’t able to. This then make the customer spend all the funds which is what they want you to do so they don’t have to pay you out. After another email to them they then requested a proof of address so I sent that an they verified a week later. I don’t feel as if it was fair that a casino wouldn’t verify my account in a timely manner which it has stopped me from any withdrawals over that time. I also asked them to delete my account as they were to slow and refused to do so. They even sweet talked me to keep it open with wager free, free spins which I won on and couldn’t withdraw as my account wasn’t verified. Since being verified I have requested they allow withdrawals to my bank card instead on bank account as the minimum limit is higher on the bank account, once agin this was ignored and no one will do this request until only today they will now allow that. Once again they have stopped me from withdrawing
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ID
#1676294 Review #1676294 is a subjective opinion of poster.
Service
Pokie Spins Customer Care
Pros
  • Variety of games
Cons
  • Fraud
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund

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