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PokerTracker

PokerTracker Reviews

www.pokertracker.com
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1.3 out of 5
Based on 5 reviews from registered users.
1.3
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PokerTracker Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

PokerTracker has a 1.3 star rating from 5 reviews and consumers are mostly dissatisfied; reviewers cite install failures, unusable software, and recurring unexpected charges.

Key Takeaways for Future Customers

  • Read recent PokerTracker reviews before purchase and verify activation works for your system.
  • Expect limited live customer service and plan for potential tech help fees.
  • Confirm billing, subscriptions, and refund policies up front.

Negative Feedback / Risk Areas

  • Repeated installation and activation failures leaving product unusable.
  • Poor or unreachable customer service causing extra paid tech support.
  • Unexpected monthly charges and unclear cancellation or refunds process.

Positive Feedback

Users say the HUD and tracking software are powerful when functional, and the program can be a good support tool for online poker.

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Dave R Ajh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Royal Oak, Michigan

Failed installation

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1.0
AI Highlights
  • - A User Account Control prompt appears on PT 4 login.
  • - Clicking No blanks the monitor.
  • - Update 4.18.15 appears.
  • - No verification code arrives by email.

When I attempt to log on to the PT 4 program, the 'User Account Control' appears, asking me, 'Want to allow the app to make changes to my device?' When I click 'No,' my monitor goes blank. When I click 'Yes,' I'm told a new version (4.18.15) is available.

I download the new version and attempt to sign in. I am then told to go to my email to get a verification code.

No verification code shows up in my email. Have

Loss:
$6422
Pros:
  • One of the best huds i have used
Cons:
  • Difficully contacting support

Preferred solution: An easier way to get issues resolved.

User's recommendation: Have none

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Raymond G Bip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Poker Tracker Is Exausting To Install and set up.

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1.0
AI Highlights
  • - PT4 use is confusing.
  • - There is zero customer service.
  • - A tech had to install PT4.
  • - The tech charged $110/hour.
  • - Reviewer would rate PT4 zero.

After Prepaying for Poker Tracker IV, it becomes apparent that the actual usage off the program is, well mind bending. Thera is literally zero customer service to address questions.

I had to hire and pay a computer tech expert to come to my house and install PT 4. He was at my home for two hours, at a fee of 110.00 per hour. He got so frustrated with the down load/install process, he charged me for his time, and left. Leaving me to figure out the remainder of the actual utilization process.

If ever there was a need for live customer service agents, its with this FUBAR of an application. If I could grade a zero, I would.

User's recommendation: Look for another poker assist software. One with live, in person assistance.

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1 comment
Guest

We offer remote assistance sessions to our paying customers if it is determiend to be needed. You can contact PT support here where we reply within 24 hours (typically faster): https://***/support/product/2

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Raymond G Bip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Coustomer Support could not be worse if they tried. Just horrible.

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1.0
AI Highlights
  • - Spent hours installing PT4 and gave up.
  • - Repair company owner got it downloaded after two hours but it remains unusable with no instructions or support.

Spent hours trying to install PT4. Finally gave up.

Hired a computer/and repair company. The owner of the company personally came to my house and after two hours plus, got it downloaded. Still not able to use it. As there are no instructions on how to display in game feature.

Terrible soft ware. No support.

User's recommendation: DO NOT PURCHASE THIS JUNK SOFTWARE

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2 comments
Guest

I still can’t figure out how to display the in game HUD. And that’s the feature I need most, and the reason I purchased the software.

Need instruction please.

I’ve invested a lot of money in winning at online poker as a retirement income. I’m a serious poker player, and expect your help.

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Helpful
Guest

Have you contacted PokerTracker support at https://***? We pride ourselves on top quality customer service from real people. We don't stop assisting you until any issues are resolved.

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Raymond G Bip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Extremely poor CS. Even worse download & Install instructions. PT has charged for a software that’s unuseable.

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1.0
AI Highlights
  • - PokerTracker IV cannot contact the registration server after entering the code.
  • - I paid for the product; firewall changes shouldn't be needed.

Purchased PT IV 1/12/25 @6:26 AM. Every time I input registration code I get this message, PokerTracker IV unable to contact the registration server to confirm the activation of your product.

Please try again.

Well, I tried and tried. I paid for your product, its not my responsibility to also make firewall adjustments.

User's recommendation: Stay Away from this scam!!!

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Guilherme R

Monthly charge without explicit information

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2.7
AI Highlights
  • - Purchased PokerTracker 4 for USD 99; price shown at purchase.
  • - Automatic monthly charge USD 34.99; same card on file; MAX VALUE SOFTWARES.

I bought the software PokerTracker 4 in the web site: www.pokertracker.com. The price is USD99,00 and the value is visibly available at the time of purchase.

However, after the purchase the software is scheduled to automatically charge a monthly fee of USD 34.99.

The charge is made on the same card that made the purchase and the company name is MAX VALUE SOFTWARES.

The company negligence ethical conduct, not informed in a transparent and explanatory manner that the collection will be automatic and monthly.

Loss:
$200
Pros:
  • Good support software to play online poker
Cons:
  • Debit of monthly payments through hidden clauses
  • Ethical failure and lack of transparency to the consumer
Reason of review:
Pricing issue

Preferred solution: Full refund

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