Laquanda Wxg

Slow speeds, unstable, unreliable service.

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I, as well as many others in the greater Bristol, VA area experience on a daily basis, slow speeds, high latency and detrimental packet loss. Add to that lately they've had several major outages with no explanation or real info. You can look up at utility poles and see the poor craftsmanship that went into building their network. They've added way too many customers onto their network without increasing capacity to their upstream providers. If you have any other wired internet options definitely stay away from Point 'Broadband'.
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  • Available in areas that previously had no internet services
  • Unwilling to fix issues
  • Slow speeds
  • Packet loss

Preferred solution: Fix your service issues. I know your network engineers aren't dumb. Give them the equipment and budget to actually build out a robust FTTH network.

User's recommendation: Pick any other wired ISP if you have the option

Navdeep Yfe
map-marker Lynchburg, Virginia

No internet for a week

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I have been trying to get ahold of someone to come and fix my internet. I have rebooted and rebooted but I need to talk to someone in person. I dont want to be put on hold with 10 or more people in front of me.
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1 comment

Can you contact me personally, crystal.smith@***

map-marker Decatur, Alabama

Landline phone not working

I can't get in touch with repair service to get landline reconnected . It shows it been connected but on my end, line is totally dead. Would appreciate you checking it and reconnecting it please.
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map-marker Munith, Michigan

Cover missing on the broadband hook up out side

The neighbors ran over it with their mower and broke the cover all in pieces Address is 432 W Fulton St Perrinton Mi 48871 It is in my side lot that the neighbors own
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Valerie R Qti

Abysmal communication between customer, sales office, and tech crew

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I had the fiberoptic cable laid almost 2 YEARS ago. I have called repeatedly to try to set up service, only to be told it wasn't "hooked up" yet.

Fine. This month I called and was told it was available. I set a date for the technician to come out. I set aside 2 hours to be home, have the dogs put up, etc.

No one showed. I called. They couldn't imagine what happened. I set another appointment, and they no-showed again.

I called the sales office and was told "it hasn't been set up yet." No call to let me know, no e-mail, just let me sit at home for 4find hours when I could have been doing something else. They had my email and my cellphone.

HORRIBLE customer service. Don't use them, if this is how they treat potential new customers, I can only imagine how they treat existing customers who have already forked over cash.

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  • Fiberoptic cable service
  • Great price
  • No customer service

Preferred solution: better communication with potential customers

User's recommendation: use another provider

Matt E Crg

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Verified Reviewer

Point Broadband internet has constant outages

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I am having some major issues with Point Broadband's internet service. They have had four outages in my local area since January 2023, and their internet service is constantly going out all the time.

These service disruptions are becoming more and more frequent. They say they are upgrading their service, when in truth, they are too lazy, too selfish, too sorry, and too incompetent to even fix it. They won't even get off of their sorry, lazy, and pitiful rear ends to even try to fix their garbage internet service. I am getting extremely angry with them, and extremely tired of their service going out.

It's as if they have a fetish for watching their customers get angry over service disruptions. Their internet always goes out at the worst of times. They feed people a bunch of lies while they just sit on their butt and do nothing to fix their garage internet service and do absolutely nothing, and just wait until it comes back on. I have had it with Point Broadband.

They are absolutely disgraceful, shameful, and disgusting, and they oughta be ashamed of themselves. This company is run by a bunch of scam artists, psychopaths, and pure retards. People should have Point Broadband should switch providers immediately. I'm beyond sick and tired of Point Broadband's laziness and pure garbage internet service.

Maybe they need to just merge with another company and go out of business. Point Broadband is a scam, and they love to upset their customers with their constant outages and service disruptions.

NEVER buy internet from these greedy, selfish, lazy, and purely stupid psychopaths. EVER!

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  • Internet that constantly goes out

Preferred solution: Apology

User's recommendation: DO NOT buy internet from them If you have service from them cancel and contact another service provider

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