Point Broadband Reviews

Since at least 2023, Point Broadband, an internet service provider which serves most of Southwest Virginia and Dickenson County, Virginia, has had numerous internet outages on its system. This has caused a lot of frustration amongst its customers.

The internet keeps going on and off constantly. Sometimes it's out for hours, sometimes it's out for a few minutes. There is no break in the fiber or no wires down anywhere. It just keeps going out.

This is becoming a major problem. Point Broadband has had a history of intentionally tampering with its internet signal in some way, shape, or fashion. This has been the cause of some of these outages. They purposely manipulate their signal in an attempt to cause frustration with its customers.

This has caused a lot of frustration. They are committing an act of scamming and fraud by tampering with their internet signal and causing these outages. The worst part is, like where I live in Clintwood, Virginia, is that they are the only internet service provider in the area and the only one on the street I live on. There needs to be more options for more internet providers where I'm from because these despicable acts of tampering that Point Broadband is doing to its service won't stop anytime soon.

People aren't gonna put up with this type of nonsense anymore. And they've gotten too lazy, too stubborn, and too incompetent to even fix any of their problems. So many people in the area, including me, have become victims of Point Broadband's tampering of its service and constant bullying of its customers. These acts of tampering and acts of bullying need to be stopped.

People deserve better internet service in Southwest Virginia and in Dickenson County, VA. We need more options for internet service instead of getting our service from scam artists like Point Broadband.

I had the fiberoptic cable laid almost 2 YEARS ago. I have called repeatedly to try to set up service, only to be told it wasn't "hooked up" yet.

Fine. This month I called and was told it was available. I set a date for the technician to come out. I set aside 2 hours to be home, have the dogs put up, etc.

No one showed. I called. They couldn't imagine what happened. I set another appointment, and they no-showed again.

I called the sales office and was told "it hasn't been set up yet." No call to let me know, no e-mail, just let me sit at home for 4find hours when I could have been doing something else. They had my email and my cellphone.

HORRIBLE customer service. Don't use them, if this is how they treat potential new customers, I can only imagine how they treat existing customers who have already forked over cash.

I am having some major issues with Point Broadband's internet service. They have had four outages in my local area since January 2023, and their internet service is constantly going out all the time.

These service disruptions are becoming more and more frequent. They say they are upgrading their service, when in truth, they are too lazy, too selfish, too sorry, and too incompetent to even fix it. They won't even get off of their sorry, lazy, and pitiful rear ends to even try to fix their garbage internet service. I am getting extremely angry with them, and extremely tired of their service going out.

It's as if they have a fetish for watching their customers get angry over service disruptions. Their internet always goes out at the worst of times. They feed people a bunch of lies while they just sit on their butt and do nothing to fix their garage internet service and do absolutely nothing, and just wait until it comes back on. I have had it with Point Broadband.

They are absolutely disgraceful, shameful, and disgusting, and they oughta be ashamed of themselves. This company is run by a bunch of scam artists, psychopaths, and pure retards. People should have Point Broadband should switch providers immediately. I'm beyond sick and tired of Point Broadband's laziness and pure garbage internet service.

Maybe they need to just merge with another company and go out of business. Point Broadband is a scam, and they love to upset their customers with their constant outages and service disruptions.

NEVER buy internet from these greedy, selfish, lazy, and purely stupid psychopaths. EVER!