Resolved
Angie D Xgu

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Verified Reviewer

Resolved: Complaint

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Updated by user Apr 10, 2024

Company fixed the issue and I have been provided with apology. Episode removed and future monitiring

Original review Apr 03, 2024
After numerous complaints via emails, phone calls and left messages I received one return call AFTER I mentioned lawsuit. I was told my complaint will be addressed and they will return my call it's been 8 days NO RETURN CALL NO COMMUNICATION from them and the slanderous podcast is still public.
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Loss:
$3000
Cons:
  • No ethics

Preferred solution: Removal of the specific podcast

User's recommendation: Do not use. Is not ethical nor supportive

Britt C Zfs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Refund subscription

Ordered subscriptions was changed 114 dollars would like a full refund an probably will cancel my podcast
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Britt C Zfs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Refund

I ordered a subscription for 9 bucks a month an was charged 114 so I would like that money back since I canceled the subscription
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Lawrence C Gbi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moscow, Central Federal District

Can't login in my dashboard

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My call was to find out the problem and was not a complaint. I had no problem with my podcast over the last two years not one. Pissed consumer response, was not what I was expecting from my call in just a friendly request to find more
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Pros:
  • Reliable
Cons:
  • Real tech support

User's recommendation: Honor my request properly

Resolved
pojones

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Change in policy to Ads Marketplace

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Podbean - Change in policy to Ads Marketplace
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Podbean - Change in policy to Ads Marketplace - Image 5
Updated by user May 31, 2023

Company fixed the issue and I have been provided with product or service ordered. After emailing back and forth, Podbean support did confirm that I could access my feed and transfer episodes to new hosting platform without embedded ads.

Updated by user May 31, 2023

In emails with Podbean, and after they threatened to cancel my account if I didn't remove this complaint. I laid out how and why they should not have automatically begun placing ads in my podcast feed, since I never actually signed up for such service and there are legal precedents preventing them from doing so.

I also relayed to them the only email notice I received about programmatic ads, that did not cover any automatic enrollment in such a service. Lastly, I laid out two criteria for them to resolve this matter: 1) pay the money owed me from the placing of the ads and 2) confirma I can transfer ad-free episodes from Podbean to Megaphone.Podbean did not refute any of the legal precedents nor explanations I laid out to them.

They did also pay me what was owed me and have confirmed the podcast feed is now ad-free. So unless more issues come up, then Podbean has held up their end of the bargain and worked to resolve this matter.

Original review May 21, 2023
The Ads Marketplace was in place originally to allow advertisers to come to podcasters and negotiate a rate to get approval for advertising on their podcast. None ever approached me, nor did I ever approve any.
But then this past December, Podbean automatically, without clear notification and without consent, started adding ads into podcasts, regardless of whether a podcaster had previously setup automatic ad insertion or not. Podbean unilaterally opted in every podcast and only mentioned it on the FAQ section of their website, but again no direct notification went out to podcasters.
Now ads are rampant in my podcast episodes and actually embedded in my audio, not just dynamically inserted.
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Pros:
  • Longevity in the podcasting space
Cons:
  • Deceptive business practices and no phone support

Preferred solution: Price reduction

User's recommendation: Pick another company for your podcast hosting needs!

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