Terrible customer service, misleading and false statements, unprofessional

Terrible customer service and a very disappointing outcome to an otherwise long-term client relationship. This bank took advantage of my late father's passing by charging us late fees and interest on his account after they stated in writing they would not do so. We tried to pay off his credit debt and they locked us out of his online account so we could neither see his balance nor pay off the debt. They charged fees on the account while we tried, in good faith, to settle the account. They are untrustworthy and, despite trying to work through the issue with integrity, if you present them with evidence of their mistake, they will lie to you about it, accuse YOU of trying to shortchange them and ultimately demonstrate an utter disregard for their long time clients. If these people are comfortable treating someone whose parent has just passed AND who is trying to give them money this way, imagine how they will treat others.

User's recommendation: Please do not use this credit union.

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ID
#2483588 Review #2483588 is a subjective opinion of poster.
Location
Santa Clara, California

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