160 CLAIMED LOSSES
3 TOTAL REVIEWS
Parsippany, New Jersey
PNY - BAD
I bought a 64 GB PNY zip drive from best buy products. it lasted about a month. now when I plug it in it says defective. I have contacted PNY on several occasions with absolutely no response from them. they could care less they have a terrible support service I would never do business with this company again I bought a 64 GB PNY zip drive from best buy products. it lasted about a month. now when I plug it in it says defective. I have contacted PNY on several occasions with absolutely no response from them. they could care less they have a terrible support service I would never do business with this company again
- Customer service
Reason of review:
Poor customer service
Preferred solution: Let the company propose a solution
PNY RAM totally unreliable
I bought 8 GB of DDR2-5300 (four 2 GB sticks, product MD4096KD2-667) in May. Each package is supposed to contain a "Matched Pair" per the packaging. I had to buy a total of 16 sticks to find 4 that worked! These were the part number specified by PNY for my Intel DP965LT motherboard, not just some random choice I made. I'm a hardware pro with decades of experience and know how to control static and exercise all other cautions in installation. I also know enough to test RAM (Memtest 86, among others) before relying on it. Most of the sticks I bought failed within minutes of testing. Once I found 4 sticks that worked, I ran memory tests for 48 hours before relying on them. Now, after just 5 months of use, one RAM stick has failed. In dozens of servers, desktops, and laptops, I have NEVER had any other RAM fail on me after it's worked a few days. I called PNY and was disconnected after 15 minutes on hold. On the second call, they disconnected me after just 2 minutes on hold. I'm going through the online RMA process, but don't have a lot of hope that I'll receive a working stick of RAM even if they do send me a replacement. I'd probably be better off just throwing away all the PNY RAM and buying something reliable.
PNY GeForce graphics card puts computer at risk
I advise users to avoid PNY cards for the safety of their computer. In Dec 2008, I bought a PNY GeForce 8400 GS 512MB DDR2 PCI for my Dell Dimension 4700. One day in Nov 2009, I smelled something burning. In the time it took me to determine that it was the PC, the PC automatically shut down and would not restart. I opened the computer box and fanned the chassis to dissipate the smell. Then I discovered that the burning smell was the PNY card. The PNY card came with its own fan mounted to the card by four pathetically cheap plastic clips. Three of the four clips had melted. The fan had fallen off the PNY card onto the motherboard. The computer had overheated and shut itself down. Do you want a card that falls apart in less than a year? How will you feel when you realize that the strong burning smell is your computer? Why take the risk? I implore you to choose somebody else's card, NOT PNY. In my opinion, not only is PNY product inferior to the point of endangering your computer but the customer service is equally poor. I registered the PNY card on the day it was purchased. That is not sufficient for PNY. They must have the original receipt even though the same product, with the identical serial number, is already registered with them. Isn't this is just a flimsy excuse to minimize responsibility and to ***? In my opinion, PNY is a second rate junk shop with customer service to match. I was lucky. When I removed the PNY card and the fan that had fallen directly on the motherboard, then the computer restarted. Will you be so lucky with a PNY card? Multiple components could be affected by the excessive heat caused by the PNY card failure. The motherboard could have been damaged when the PNY fan fell on it.
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