469 CLAIMED LOSSES
4 TOTAL REVIEWS
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Not received item
purchased a PLX wideband from them and after several weeks of trying to get it working with the tuner, we came to the conclusion that it was faulty so spoke to PLX and they had we sent them the unit from the UK to USA and identifued it was faulty so sent me a new one, this was 5 months ago and still no sign of it and get useless replies from them, thats if i get a reponse. I just want my money back now, no interest in even using this junk going forward. AVOID LIKE THE PLAGUE AND BUY AEM!! scam artists
User's recommendation: DO NOT BUY FROM THIS COMPANY!
Really bad communications service
in december 28 ,2018 i ordered a dm6 combo air fuel with the bung, and as 1/26/2019 still dont received nothing yet, i try to contact them by phone, by messages and never get in touch with nobody, this is ridiculous, i want my money or my device.
Boca Raton, Florida
- Bad communications with customer
Reason of review
Poor customer service
Returned faulty device and communication stopped
My Legion 11,000 amp battery charger worked for 2 weeks and then I couldn't charge it. After a few turns with an attentive support, I was asked to return the device and it was signed for by Nick (DHL-delivery). I can't get a response from them ever since and I am not really sure what to do. I supported the Kickstarter project and paid months and months in advance. I think it is sad and absolutely unacceptable that a company takes your money, shps a faulty product, asks you to send it in for replacement and then just stops all communications. STay away!
PLX Devices has the worst customer sercive EVER!
I purchased a PLX wifi device for my ODB-II port on Thursday with 2 day air option. In placing the order, and after, there was no indication that anything was delayed. I called Monday since the unit had not arrived and I had not received any email regarding tracking number or status, just the paypal information email. When I called Tim (tim@***.com) he stated that he would ship the unit overnight and I would receive it Tuesday but that he was unable to refund the shipping cost. I stated that I did not want a full refund but one that reflected the cost of appropriate shipment which would have been ground ($22 cheaper). Tuesday came and the unit still had not arrived so I called again. Mike, the sales manager spoke to me since Tim was not in. He stated I had two options, he would cancel the order completely or ship it overnight but that there would be no refund on the shipping charges. I told him that I did not receive what I had paid for and he stated that he did not care and that regardless of what I said we would arrive at the same conclusion. I was calm with him and he still could not reason or use logic in it. When I told him that I did not receive what I paid for he said that he would cancel the entire order then. Really terrible (cant curse here) customer service. Stone walled from day one. All friendly until you purchase the unit then they stone wall you and could care less. I still have 2 emails with policy information that I sent that were never answered. Hope no one else deals with the people or business ethos I did.
West Lafayette, Indiana
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