Plumbline Services

I contracted Plumbline Services to complete a $23,000 overhaul of my furnace and install two tankless hot water heaters. They did a fine job with the HVAC system and it is working well. The water heaters were an entirely different story. Not only did these guys stay at my house cutting PVC pipe in my back yard until 11pm, they showed up the next day, worked for five more hours, told me the job was done and things were working great. When they left is when the "fun" started. I went to do a load of laundry and the washer said there was low pressure on the hot water tap. So I went to the basement to see if the plumbers had left it turned off, what I found was they had left several things turned off including the hot water to my master bath sink and other rooms as well. So I turned on the hot water tap from the mana bloc. The next thing I know I have water running everywhere in my house. I turned off the tap and called Plumbline back. The two same plumbers returned and began investigating to see what happened. In the process one of them explained how he had marked the mana bloc with letter 'c' indications on each label for taps that had been closed before they started work. Turns out, there was an uncapped line sitting up in my ceiling and because these guys hadn't turned back on everything the way it was before, and hadn't told me they had marked things on the bloc with 'c' for closed, this uncapped tap in my ceiling poured water everywhere. In addition to that, there is about $2,000 in damage to the stucco exterior of my home because one of the installers miscalculated a 1/4" offset and just basically rammed the pipe through the wall to "work around" it. When I contacted Plumbline they acted like they were going to bend over backwards to help me. They told me to go and get things fixed and they would pay for a different plumbing company to fix the mis-installation, and they would just make everything right. Several companies in town that I spoke with indicated that Plumbline Services wasn't even trained/certified to be installing the Eternal tankless units I had purchased from them. Next thing they tell me is they are going to involve their insurance company. Sounds reasonable as the loss is in excess of $20,000. What happened next is nothing short of amazing and ridiculous. The contact person, Bob Logan with Plumbline Services went silent on me after sending him photographs. I didn't hear from Plumbline for days. I finally emailed Bob Logan at his Plumbline Services email address and asked him what the status was on getting things completed. I also asked for help completing Xcel Energy rebate forms that nobody bothered to even tell me I was eligible for even thouh Xcel indicated the contractor should have told me. After I sent that email to Plumbline Services, I received a voicemail on my work voicemail line. Something to note - the email I had sent to Bob Logan indicated that he should call me on one of two numbers - either my landline or my cell. The Controller of Plumbline Services actually took the time to gleen my work phone number from the email, and called that instead of either of the numbers I had indicated within the body of the email. This was obviously an attempt to not have to speak to me on the phone. I immediately called the Controller of Plumbline Services back and we had a two minute phone call where he kept me on speaker phone (the same as he did with his voicemail, assuming this was so he could record the conversations) and he said over and over that 'we're not admitting fault here' and placed the blame solely on me. Being a business owner and in Executive Management for quite a long time, I know when someone has been coached by legal counsel and/or insurance. It's painfully obvious. This is the approach Plumbline has made to keeping their promise of "making things right" and my home "whole again." The Controller ultimately indicated that I need to file a claim with my homeowners insurance, and that if they felt Plumbline Services was at fault for the damages, that they should subrogate those damages after the claim is paid. What they don't take into consideration is the payment up-front of deductibles, emergency remediation services, and the loss and enjoyment of use of my home is a major hit to my pocket book - around $7k in addition to the $20k in damage needing to still be repaired. SHAME ON PLUMBLINE SERVICS of DENVER COLORADO for not standing behind your reputation, products, and services. You know that your technicians were neither qualified nor professional in how they conducted themselves, including leaving a completely mis-configured and non-functional system behind and telling the homeowner that it was "working" after 16 hours of installation.