PlumbersStock
PlumbersStock Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PlumbersStock has a 2.6 star rating from 3 reviews with mostly neutral to negative sentiment; rating distribution shows 67% unfavorable and 33% positive. Recent recommendations include phrases like stay away and avoid at all costs. Reviewers value product selection and website but report high price level.
Key Takeaways for Future Customers
- PlumbersStock reviews show long shipping delays and limited communication.
- Expect difficult returns and refunds policies as noted by customers.
- Good product variety on the website but verify availability before ordering.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service responsiveness.
- Reports of orders marked shipped but tracking invalid or delayed.
- Refunds and return issues; non-refundable claims cited by reviewers.
Positive Feedback
Some customers note a large selection of products and useful website features.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PlumbersStock has a 2.6 star rating from 3 reviews with mostly neutral to negative sentiment; rating distribution shows 67% unfavorable and 33% positive. Recent recommendations include phrases like stay away and avoid at all costs. Reviewers value product selection and website but report high price level.
Key Takeaways for Future Customers
- PlumbersStock reviews show long shipping delays and limited communication.
- Expect difficult returns and refunds policies as noted by customers.
- Good product variety on the website but verify availability before ordering.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service responsiveness.
- Reports of orders marked shipped but tracking invalid or delayed.
- Refunds and return issues; non-refundable claims cited by reviewers.
Positive Feedback
Some customers note a large selection of products and useful website features.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sent items that wer not compatable
- - Poor communication; shipping took 6 weeks after I called twice.
- - Bracket didn't fit diffuser/duct; refunds denied.
Plumbers Stock is up there with the worst companies I've dealt with. I had to call to get information on a mounting bracket for the part I needed.
They ordered both items for me, all went well so far, but it was downhill from there. No other communication was received from them, at all. 'Quick shipping' took more than 6 weeks to receive, and only after I called twice. The mounting bracket received did not work with the diffuser and did not fit the duct.
So, a mounting bracket that didn't work with either of the two things it was meant to attach. When I contacted P.S., they never apologized, and never offered to rectify the problem. In fact, their only reply was 'the items are non-refundable and non-returnable'. When they 'finally' agreed to process a return, the instructions made it clear that they would, in the end, claim the directions were not followed and 'not be able to process a refund'.
And again, they never offered to try to get me a bracket that would work. But they were certainly on board with keeping my money.
- Pretty much everything
User's recommendation: just say no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Been 4 weeks since I order a 13$ aerator
- - 74-year-old reviewer says they contacted the company multiple times and waited over 10 days.
- - UPS number did not exist; later it was claimed as USPS for faucet aerator.
Company fixed the issue and I have been provided with apology.
I have been in contact with this so-called company multiple times. I finally got a tracking number for UPS, but they said that the number did not exist.
Then, this scam of a company said it was a USPS tracking number. However, USPS does not have that number in their system.
Plumberstock has said for over 10 days that it was on the way. Can you believe a company would do this to a 74 year old man over a 13$ faucet aerator?
- All cons
- All cons
Preferred solution: Deliver product or service ordered
To talk about a urinal
No complaint
, looks like have a large selection of them in stock to choose from from. Just need a professional loop.
Tell me which one I need to purchase. Thank you, Ronnie Lazarus.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrash service
- - Ordered Oct 14, 2022: two toilets/bidets never shipped.
- - Items backordered, then discontinued Apr 2023; replacement offered at $2500 each.
In October 2022, I ordered two high-end toilets/bidets, but they never shipped. I sent follow-up emails every few weeks and was told repeatedly that the items were on backorder and would ship in "a few weeks".
After seven months of waiting and multiple follow-ups from me, I was informed in April 2023 that the items had been discontinued and was offered a substitute. When I asked for the delivery time and confirmation that the price of the new item was the same as what I ordered previously, I didn't receive a response despite sending several follow-up emails/tickets over the next several weeks. Eventually, I found out that the replacement items were also backordered and cost $2500 each! More than double what my original items cost.
This was the worst customer service experience I've ever had, and I can only imagine how challenging it would be to deal with this company if you had a problem and needed a return or replacement.
They never once reached out to me with an update and getting a response when you contact them is a brutal process. Try calling support before you order, you will not be able to get a human on the phone. My order was placed on October 14th 2022 and ultimately cancelled on May 4th 2023.
Buyer beware. Support ticket: #145887
User's recommendation: stay away
Seattle, Washington
Nonexistent customer service
- - Ordered Aug 10 with 2-day shipping.
- - Shipped Aug 12; delivered Aug 16, six days after order.
- - Invoice emailed; no response to calls or emails.
I ordered a part from PlumbersStock on Tuesday, August 10, 2021 and paid for 2-day delivery. After completing the purchase, they said they would email a copy of my Invoice.
Thursday, August 12 and I hadn't heard anything (expecting to receive the item on the 12th). I called and a guy answered the phone but I could barely hear him because it sounded as though there was a party going on. Anyway I asked about my purchase and he said he'd send me a copy of the Invoice along with tracking information, saying the item had shipped.
I received the email and much to my surprise, the 2-Day shipping I paid for turns out to be SIX DAY SHIPPING - the part won't arrive until Monday, August 16th!
Although I placed the order on the 10th, these idiots didn't ship it out until August 12th!
I called back and emailed them asking what was going on but haven't re received a response. at all costsAvoid Avoid heard back - pissed!
User's recommendation: Avoid at all costs!
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