Thressa Yid
map-marker Columbus, Ohio

Service

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I signed up for Internet and phone service on April 7th 2021. Send in all my paperwork and have kept on touch with Alexander Lewis. Then all of a sudden no response from him. I called and spoke with Alexander over a week ago, Asked to have his manager call me back and he said OK. I called today and he tried to tell me there wasn't anybody higher than him. I finally said if this is how your service is gonna be maybe I don't want it. But how many patient people wait from April 7th and still waiting?
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User's recommendation: Good luck I hope it doesn't take you months

Anonymous
map-marker Waterford, New York

Internet Service Review

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Service extremely slow drops all the time sabe your money go nack to TWC
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Reason of review:
Bad quality
Anonymous
map-marker Binghamton, New York

Forced to Pay for Non Working Service

This company provides satellite internet and phone services to the local area. The installation took about 5 hours and when the installer left, the phone was not working. Finally after 3 days of arguing with tech support they got the phone on. It worked for 2 months before going out. Any communication with tech support would result in the same answer that they would have to submit a ticket and have someone call back. Nobody ever calls back. When I refused to pay for services that I did not receive, they sent me to collections after claiming that I was lying to them. Very unprofessional the entire time.
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Loss:
$400
3 comments
Guest

Worked pretty good for a while until they shut it off due to late bill and its somehow not working now, the only support they have to offer is reset my router 4 different times and reset a non existent modem

Guest

Plexicomm sucks. I work in it and a lot of problems are fixed by getting our clients to switch to a real isp

Guest

Meh...I have plexicomm as my isp at work for the last several years and am happy.

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