Mirtie Yqw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer | map-marker Southport, England
#5032162 
Report Review

To complain

Pleasureland Southport - To complain
Hi came on 10/08/23 spoke to lady at ticket office before paying on line for tickets she said everything was fine with grandma riding along side toddler but after 3 different rides and a upset child we was told to give wristbands back and we would be refund back in 2 working days she also said we would be able to call up within 2 days if no payment received but theres no contact number just answer phone with cost of living really cant afford to lose out an pay for another day out
View full review

Preferred solution: Full refund

User's recommendation: Be truthful don’t give wrong information and take wristbands without giving refund back

Comment
Helpful
Anonymous
map-marker Southampton, Southampton
#4951453 
Report Review

Group booking

1.8
No customer service at all just a email Was wanting to book a large group booking of over 20 people. But all I could do was email or book individually. Need to have someone available in the phone
View full review
Comment
Helpful
Gavin L Ope

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer |

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#4929886 
Report Review

Made a mistake with my booking

Pleasureland Southport - Made a mistake with my booking
Pleasureland Southport - Made a mistake with my booking
I booked myself and my mothers ticket for today by mistake when it should be tomorrow we will coming tomorrow as a family of 6
View full review

Preferred solution: Make sure my ticket is valid for tomorrow

Comment
Helpful
Christine W Ika

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#4855802 
Report Review

Problem with tickets

We booked tickets. Booking Reference 8416****. I have selected the wrong date and only just realised can the dates be changed. Thank you
View full review

Preferred solution: date change

Comment
Helpful
Shakim Zdo
map-marker Southport, England
#4593081 
Report Review

Complaint about an accident

1.0
Was on day out for sons birthday Was on log flume Three boys on one car Me behind with two others When ride was coming to an end my ten year old went to step out The staff let another car smash into their car as he was alighting Billy got jammed in between two cars He was petrified and was in great pain The staff didnt help at all My partner had to jump out of our car whilst we were still on the ride He was screaming for staff to help They didnt Other customers aided Billys leg was cut to bits Bruised and he was terrified as was I If I would of been alone my son would of been dragged into the water It pulled his £100 trainers off The ride was shut eventfully whilst his shoe was retrieved We should of complained there and then but was too shook up Youre staff were untrained and useless We left the park disgusted My partner arm was injured too The day out cost a fortune and could of cost my sons life This was Saturday afternoon 13th may about 3pm I want this looked into The duty of care and safety was appalling Miss Jackie Graham On behalf of my daughter and grandson Billy byrne Chloe graham-Kelly
View full review
Loss:
$250
Cons:
  • Safety awful

Preferred solution: Refund and compensation and an enquiry

User's recommendation: Don’t go on that ride

Comment
Helpful
Clare R Ctx
#4511577 
Report Review

Refund

Im not happy atall I arrived at Southport pleasure land with a family of four I paid on arrival by card witch cost me £119 we was there literally 10 minutes before my5 year old daughter was in an accident while on the bumper cars on Sunday the 9th of April I had to get fist aid out to see her has she has stopped breathing has someone had but into us so hard she could t breath she was in shock and was scared to go back on the fair I filled out a form with first aid and I told them I wanted a refund I was told to go the the ticket office and fill in a down and someone would contact me about a refund has this had ruined my familys day we left the park straight away I gave them my email address and contact number and stil nothing about my refund could someone please call me Ive tried to call on the contact number thats been giving on the site and I cant get through to anyone I need a manager to contact me on 0799034****
View full review

Preferred solution: Full refund

Comment
Helpful
Denzell Dou

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer | map-marker Norwich, Norfolk
#4511447 
Report Review

Refund

5.0
Pleasureland Southport - Refund
Pleasureland Southport - Refund
Hi we are due to visit tomorrow. But due to high winds we can't go. Can we please have a refund if possible. Thankyou
View full review
Comment
Helpful
Tony B Lpp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer | map-marker Liverpool, England
#4498943 
Report Review

Wrong booking details

1.0