Mirtie Yqw

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Verified Buyer
| map-marker Southport, England

To complain

Pleasureland Southport - To complain

Hi came on 10/08/23 spoke to lady at ticket office before paying on line for tickets she said everything was fine with grandma riding along side toddler but after 3 different rides and a upset child we was told to give wristbands back and we would be refund back in 2 working days she also said we would be able to call up within 2 days if no payment received but theres no contact number just answer phone with cost of living really cant afford to lose out an pay for another day out

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Preferred solution: Full refund

User's recommendation: Be truthful don’t give wrong information and take wristbands without giving refund back

Gavin L Ope

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Verified Buyer
|

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Verified Reviewer

Made a mistake with my booking

Pleasureland Southport - Made a mistake with my booking
Pleasureland Southport - Made a mistake with my booking - Image 2

I booked myself and my mothers ticket for today by mistake when it should be tomorrow we will coming tomorrow as a family of 6

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Preferred solution: Make sure my ticket is valid for tomorrow

Anonymous
map-marker Southampton, Southampton

Group booking

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No customer service at all just a email

Was wanting to book a large group booking of over 20 people. But all I could do was email or book individually.

Need to have someone available in the phone

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Christine W Ika

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Verified Reviewer

Problem with tickets

We booked tickets. Booking Reference 8416****.

I have selected the wrong date and only just realised can the dates be changed. Thank you

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Preferred solution: date change

Shakim Zdo
map-marker Southport, England

Complaint about an accident

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Was on day out for sons birthday

Was on log flume

Three boys on one car

Me behind with two others

When ride was coming to an end my ten year old went to step out

The staff let another car smash into their car as he was alighting

Billy got jammed in between two cars

He was petrified and was in great pain

The staff didnt help at all

My partner had to jump out of our car whilst we were still on the ride

He was screaming for staff to help

They didnt

Other customers aided

Billys leg was cut to bits

Bruised and he was terrified as was I

If I would of been alone my son would of been dragged into the water

It pulled his £100 trainers off

The ride was shut eventfully whilst his shoe was retrieved

We should of complained there and then but was too shook up

Youre staff were untrained and useless

We left the park disgusted

My partner arm was injured too

The day out cost a fortune and could of cost my sons life

This was Saturday afternoon 13th may about 3pm

I want this looked into

The duty of care and safety was appalling

Miss Jackie Graham

On behalf of my daughter and grandson

Billy byrne

Chloe graham-Kelly

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Loss:
$250
Cons:
  • Safety awful

Preferred solution: Refund and compensation and an enquiry

User's recommendation: Don’t go on that ride

Tony B Lpp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Liverpool, England

Wrong booking details

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Pleasureland Southport - Wrong booking details

No one answered the phone or my emails. I have tried to even contact Southport pleasure land by Instagram I would appreciate if someone got back to me before tomorrow as my booking was meant to be for tomorrow

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Loss:
$70
Pros:
  • Good place for fun rides
Cons:
  • No phone number to ring

Preferred solution: To swap my tickets for tomorrow

Denzell Dou

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Norwich, Norfolk

Refund

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Pleasureland Southport - Refund
Pleasureland Southport - Refund - Image 2

Hi we are due to visit tomorrow. But due to high winds we can't go.

Can we please have a refund if possible. Thankyou

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Clare R Ctx

Refund

Im not happy atall I arrived at Southport pleasure land with a family of four I paid on arrival by card witch cost me £119 we was there literally 10 minutes before my5 year old daughter was in an accident while on the bumper cars on Sunday the 9th of April I had to get fist aid out to see her has she has stopped breathing has someone had but into us so hard she could t breath she was in shock and was scared to go back on the fair I filled out a form with first aid and I told them I wanted a refund I was told to go the the ticket office and fill in a down and someone would contact me about a refund has this had ruined my familys day we left the park straight away I gave them my email address and contact number and stil nothing about my refund could someone please call me Ive tried to call on the contact number thats been giving on the site and I cant get through to anyone I need a manager to contact me on 0799034****

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Preferred solution: Full refund

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