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Verified Reviewer
New Reviewer

Do not use this site except for Cyber Monday

I ordered toys during the advertised sale Black Friday weekend - (Amazing 25% off for Black Friday weekend only!), only to have them get further reduced (30% off) the next day, Cyber Monday! They would not adjust the prices despite their misleading, false advertised Black Friday sale.
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ID
#1728709 Review #1728709 is a subjective opinion of poster.
Service
Playmobil Customer Care
Reason of review
Poor customer service
Loss
$34
Preferred solution
Price reduction
New Reviewer

Playmobil has the part when they want you to buy it but then...

I purchased a brand new Playmobil castle set several years ago and saved it for my grand daughter. When she was old enough to play with it we opened it. I was shocked to find that there were many important pieces missing. So I contacted Playmobil in the USA. The emailed me back saying that they had the parts but I would have to purchase them. I would understand if we lost them but they were never in the box. This set was over 100.00. So I contacted them again stating that I felt it was not right that I should have to pay for the pieces missing since we bought the set new no matter how long ago we bought it. Now Playmobil responds saying the set was discontinued and they do not have the replacement parts. I saw at least 1 large piece on another castle out now even though it is a different color. I guess Playmobil has discontinued replacement parts unless you plan on buying them. I will stick with Lego's.
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ID
#540576 Review #540576 is a subjective opinion of poster.
Location
Three Rivers, Michigan
Reason of review
Damaged or defective
Loss
$100
Preferred solution
The replacement parts for the castle or something to make up for the loss.

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