Steve M Vpr

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Verified Reviewer

Rain date tickets

We were indeed given twin date tickets and I am trying to use them. They were gracious about getting them to us once we reached the right person. Unfortunately I took thirty people and many of the rides were closed when they went and they were dissapointed. I would have hoped that they would let me know that this was the case and I would arranges to go at another time. I wound love to get this tickets back and take them again another time but dont feel I should ask again.
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Loss:
$750
Cons:
  • Not always fully running

Preferred solution: Thirty tickets back to use this next season

User's recommendation: Definitely go but call ahead to ask about whether the whole park is open for business

Marcie S Rgz

Waist of money

Half the rides are under construction or not working. For teenagers there are a total of 7 rides to go on. Not to mention most of the food areas are closed. I want a refund. Worst place since it became privatized!! First and last time coming here.
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Loss:
$70

Preferred solution: Full refund

ERIC A Tfm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker The Bronx, New York

Refund

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Updated by user Aug 24, 2022

I contacted support@***e ,please help me..PLAY-49081

Original review Aug 24, 2022
On July 4th I wanted to enter the park ,the wifi was not allowing me to purchase tickets online it kept kicking me out during the transaction. I decided to cancel the transaction because it wasn't working for me. I chose to just go to the boardwalk. I noticed the money was taken from my account even tho I didn't complete the transaction so I had to wait a few days to dispute. You can ask your staff at the gate. The young lady even took my phone into ticket booth to try to get better reception. It was frustrating so I decided no to move forward with the purchase. But was charged anyway. Please help me. I don't have much I work very hard and would appreciate if you can assist me. PLAY-49081 I never used my tickets I just watched fireworks on boardwalk. Please contact support@***e to help me.. Best Regards Eric B Ashford
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Loss:
$113
Pros:
  • Family fun
Cons:
  • Long lines

Preferred solution: Full refund

Michael C Pdv
map-marker Glen Cove, New York

Deceptive practices

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After paying for tickets online my family and I drove 45 mins to get to the park only to be told the park is closed until 4pm for a private event. When I was paying for tickets online on my phone at no point was there an indication or notice that we would not be allowed into the park until half the day is over. This place is a rip off. Over priced and horrendous nonexistent customer service! Take your money elsewhere.
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Loss:
$97

Preferred solution: Full refund

User's recommendation: Go somewhere else.

Gisselle H
map-marker New York, New York

Lost and found

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My son lost his phone when we go for his birthday last week and that night I made contact by email with costumer service and they found it and was returned to me, excellent communication in a short period of time.
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Preferred solution: Phone lost

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