PlayerUp
PlayerUp Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PlayerUp has a 1.0 star rating from 8 reviews with overwhelmingly negative sentiment; consumers report withheld funds, delayed or converted refunds, and poor responsiveness.
Positive Feedback
In theory the platform and escrow model look workable and some reviewers note the site interface appears decent.
Negative Feedback / Risk Areas
- Frequent PlayerUp reviews cite unresponsive customer service and unresolved PlayerUp customer complaints about refunds.
- Multiple reports of withheld refunds, unexpected charges, billing issues and problematic autopay or credit conversions.
Key Takeaways for Future Customers
- Expect slow or missing refunds and prioritize payment methods with buyer protection when researching PlayerUp reviews.
- Consider alternative marketplaces and document all communications before purchasing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PlayerUp has a 1.0 star rating from 8 reviews with overwhelmingly negative sentiment; consumers report withheld funds, delayed or converted refunds, and poor responsiveness.
Positive Feedback
In theory the platform and escrow model look workable and some reviewers note the site interface appears decent.
Negative Feedback / Risk Areas
- Frequent PlayerUp reviews cite unresponsive customer service and unresolved PlayerUp customer complaints about refunds.
- Multiple reports of withheld refunds, unexpected charges, billing issues and problematic autopay or credit conversions.
Key Takeaways for Future Customers
- Expect slow or missing refunds and prioritize payment methods with buyer protection when researching PlayerUp reviews.
- Consider alternative marketplaces and document all communications before purchasing.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
No refund
After failing to deliver a purchased account, they held my money and then ignored further contact about a refund.
- Fake sellers
- No support or even phone number
Preferred solution: Full refund
User's recommendation: Avoid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScamm
- - Sold STFC account via PlayerUp around end 2023; March 2024 accepted via Middleman; funds to Middleman; account transferred; delays; no payment.
The problem remains unresolved. Till you get your money do not give you game account or you will never get your money. I still, have acces to my game account and will cut access to the buyer.
The buyer transferred the money to their Middleman and I transferred the account to the buyer. The waiting period was stated to be around a maximum of 14 days to get money through PayPal or bank. After the time expired, I contacted them and got a response 7 days later that they had some issues with PayPal. After a month of back and forth, they made me change my way of cashing out from PayPal to a bank account, which took another month or so.
Yet again, they told me they had a problem with the bank this time. I contacted them even through their quick resolution center on Telegram and still had a ton of excuses and no money. After that, despite several attempts, they started not responding anymore.
I posted some bad reviews about them on different review sites which made them contact me and promised to send the money if I took down the reviews, which I did. Guess what, it's 2025 and the money hasn't come yet.
- Scam
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPotential Scam Alert: My Experience with PlayerUp
- - Bought a $103 game account on PlayerUp; sale canceled.
- - Refunds claimed Dec 4; still not arrived; support unresponsive.
On November 5, 2024, I purchased a game account on the PlayerUp platform (Order ID: 100********) for $103 USD. However, the transaction was canceled because the seller refused to complete the deal through PlayerUps system.
After the cancellation, PlayerUp converted my payment into website credits instead of refunding the amount to my original payment method.
I attempted to cash out the credits back to my credit card, which I used for the initial payment, but I never received the funds. Over the following weeks, I contacted PlayerUps support through their Telegram channel and website messaging system. Despite multiple attempts to resolve the issue, my efforts were met with either no response or unhelpful replies.
On December 4, 2024, I finally received a message stating that my refund had been completed, but as of January 2, 2025, I have not received any funds in my account. Further requests for assistance through Telegram have gone unanswered, leaving me to conclude that I may never recover my money.
Warning to Potential Users
Based on my experience, I strongly caution anyone against using PlayerUp for any type of transaction.
Whether the transaction is successful or not, you may encounter issues similar to mine, where funds are withheld or refunds are delayed indefinitely.
Their lack of responsive customer support and opaque refund process raise serious concerns about the platform's credibility and reliability.
For your safety, consider using more reputable platforms with transparent payment and refund policies. Avoid risking your money on a service that may not have your best interests at heart.
Preferred solution: Full refund
User's recommendation: Based on my experience, I strongly caution anyone against using PlayerUp for any type of transaction. Whether the transaction is successful or not, you may encounter issues similar to mine, where funds are withheld or refunds are delayed indefinitely. Their lack of responsive customer support and opaque refund process raise serious concerns about the platform's credibility and reliability. For your safety, consider using more reputable platforms with transparent payment and refund policies. Avoid risking your money on a service that may not have your best interests at heart.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service
- - The refund request has been pending for over 72 hours with no update.
- - I've contacted support multiple times without acknowledgment.
Extremely disappointed with the lack of response and transparency. I submitted a refund request over 72 hours ago and have reached out to customer support multiple times since, yet I haven't received a single update or acknowledgment.
The silence is frustrating and unacceptable. At this point, it feels like my request is being ignored, and I'm left wondering if I'll ever get my money back.
There's been no communication, no follow-up, and no accountability. I expected better.
- Scammers
- Poor customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- - Refund request submitted over 72 hours ago with no updates.
- - No communication, follow-up, or accountability.
Extremely disappointed with the lack of response and transparency.
I submitted a refund request over 72 hours ago and have reached out to customer support multiple times sinceyet I havent received a single update or acknowledgment. The silence is frustrating and unacceptable.
At this point, it feels like my request is being ignored, and Im left wondering if Ill ever get my money back.
Theres been no communication, no follow-up, and no accountability. I expected better.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSad excuse of a company
- - The reviewer says the business takes money and provides nothing.
- - They advise others not to bother.
This business is run by lowlifes that will take your couple of bucks and not give you anything, instead of being a productive part of society and selling multiple things to you. Maybe one day they'll grow big and strong and learn how to make real money; until then, don't bother. Pretty pathetic people.
- Scam
- Pathetic people
- Dont understand economics
Preferred solution: Full refund
User's recommendation: Don't purchase anything from these losers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - Requesting a refund; seller and middleman unresponsive after purchasing weeks ago with no item or update.
These retards gave me a refund then immediately banned my account for credit card fraud when they're the ones stealing people's money gonna end up in deep *** with the wrong person...
Horrible, just a bunch of pathetic scammers
Can I please get some assistance with getting a refund? I'm not getting any responses from the seller or the middleman.
I purchased something weeks ago and haven't heard or received a single thing. Pretty unprofessional business so far...
- Scam
Preferred solution: Full refund
User's recommendation: I'll update my response if I hear anything, but at the moment I would highly recommend buying from a different company
Pigeon Forge, Tennessee
They refunded then took money out of my account a month later
- - Ordered an account; seller never gave login info.
- - Refund took 1-2 weeks.
- - Charged again; store credits.
I ordered a account off of this website and the person never gave me the information for the account so I refunded my order and it took 1 to 2 weeks for me to get my money back and then I get my money back and a month later they randomly charged me and took it out of my account putting my card in the negatives and put it in as store credits or what do not use this website its a waste of time
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustrated
- - Communication is dreadful and refunds have been delayed for months.
- - It's pointless contacting them via their site; Telegram is slightly better.
In theory, the idea is a good one, but the communication is dreadful, and I have been waiting months now for a refund. They ignore everything, and when they do speak, they say I am 'prioritised', and 'someone will be in today to work on this' - then silence for weeks.
I am so close to calling it a scam.
It's pointless contacting them via their site. Telegram is slightly better, but not by much.
- Looks good
- In theory should work
- Almost zero communication
- No refunds given
Preferred solution: Full refund
User's recommendation: Stay well away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Hi, you all charged me for a purchase I did not make, and I would like a refund, please. Thank you. I don't know where this charge came from.
- Autopay
Preferred solution: Full refund
User's recommendation: Please don’t let them autopay you
Auctions and Marketplaces Expert Talks
How to Shop Online Safely | Online Shopping Tips
How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.
Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.
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Please see comment posted as guest, My log in wouldn't work
I am finally in the process of getting a refund. The delay was caused by a scammer trying to steal the refund and get it diverted to their account so I was, perhaps, a little harsh