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Playbill

Playbill

www.playbill.com
What is your customer experience with Playbill?

Playbill Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Playbill has a 2.0 star rating from 2 customer reviews; consumers are mostly dissatisfied. 100% of users would likely recommend Playbill to a friend or colleague.

Key Takeaways for Future Customers

  • Playbill reviews note difficulty finding contact info and delayed replies from customer service.
  • Expect possible late shipping and return requirements before refunds are issued.

Negative Feedback / Risk Areas

  • Recurring customer complaints about unresponsive support and invalid email addresses.
  • Reports of unreliable shipping, refund delays, and perceptions of overpricing and poor product quality.

Positive Feedback

Some customers were satisfied once they reached support and resolved their issue.

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Show reviews that mention
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Ward K Tfd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Location of cancellation voucher.

Very satisfied with service once I figured out how to reach customer service. That wasnt readily apparent until I Googled Playbill.

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John D Pqv

I want to get information about cast albums. No one had answered my web query.

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I left a message with my phone number. I wanted to know about the physical cd of Mr.

Saturday Night and when it would be available for purchase.

I know the digital one is available now. Thanks.

Preferred solution: A physical cd not a digital one.

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Anonymous
map-marker New Albany, Indiana

Ticket issue

My issue now is I never received any reply at all asking what my issue was. Terrible customer service in your part!!!

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Anonymous
map-marker Columbus, Ohio

Music Man new cast recording

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AI Highlights
  • - Playbill article about a new Q Records cast recording missing Hugh Jackman and Sutton Foster; asks when a new Music Man recording will be released.

In the Music Man Playbill....

There was an April 24th.2000

Article about a new Cast recording from Q Records but without Hugh jackman and Sutten Foster in there rolls.

Now just when will we see a New

Broadway Cast Recording of "The

Music Man"?.......I wrote an e mail

To Playbill but it was an invalid address.........and so please let me know.......

Thank You.

Michael D.Hollander

User's recommendation: I had no reply sofar.

View full review
Sara K Jpn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They are AWFUL

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AI Highlights
  • - Gift for daughter; label created late.
  • - Lied about shipping; tracking showed delay.
  • - Refund after return; delivery late; COVID in household.
Updated by user Feb 08, 2021

THEY HAVE DONE NOTHING!!!!! SERIOUSLY, DO NOT ORDER FROM THIS COMPANY. THEY ARE MONEY GRUBBING THIEVES

Original review Dec 29, 2020

I ordered a gift for my daughter. They created a shipping label but didn't actually mail it until after Christmas-and they attempted to lie about it.

Too bad for them I had been tracking it. Finally arrived and they won't refund me until I return it-it was several days late, I paid for express shipping and my husband tested positive for covid.

So not only are they cheap and greedy, they do not care about their customers, the postal workers or their own employee. Zero stars, I wish I could give negative stars

Loss:
$60
Pros:
  • Are no pros
Cons:
  • Greedy
  • Cheaply made products and boldface liars
  • Overpriced

Preferred solution: Full refund

User's recommendation: Stay FAR AWAY

View full review

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