Playa Grande Resort

I bought my timeshare back in 2006 and definitely was mislead on the benefits of owning a timeshare at Playa Grande. I have been trying for weeks now to reach someone to pay my maintenance fee and book a vacation with no luck.

Different excuses every time. Playa Grande/Solmar are changing maintenance companies and now are unable to locate my membership information? Unreal?! Horrible customer service, unprofessional and extreme difficulty scheduling a vacation to a timeshare I thought I had 30 years to enjoy?!

Very disappointed! What's the benefit in owning when you cant even go to the resort and take a vacation without wasting hours of your time trying to schedule? Not to mention they do not have record of my membership or the money I have paid?

I am beyond upset and need to know how this is going to change. It shouldn't be this complicated!

Hello,

I purchased my timeshare with my brother 7/10/2006 for $9500.00. My brother Jonathan and I agreed to pay the maintenance fees between us and we paid off the purchase price of $9500.

It has just come to my awareness that my brother has not paid the maintenance fees since 2019. Immediately upon finding this information out I have attempted to call Playa Grande, Resortcom.com, RCI and spent hours trying to reach someone with no luck until one of sales reps gave me Monterey Financial. Upon speaking to them they advised me that I owe $2,237.40 but are unable to tell me the breakdown of these fees and also they informed me that my timeshare has been foreclosed on?

Why has NO ONE tried to reach out to me before all of this? I am writing this email hoping to gain some clarification and information before contacting my attorney.

If Monterey Financial is a bill collection agency why have they never contacted me or my brother? I can be reached at 816-682-****.

Thank you,

Elizabeth Chiesa

Booked a stay at the Playa Grande in May 2021, to stay in late December 2021. Paid up front for 8 nights, because paying in full at the time ensured a good deal.

In October 2021, a change in our situation necessitated a change in our reservation.

I clicked on the link for Modify Reservation in the receipt I'd received, and was able to shorten my stay from 8 nights to 7.

A few weeks before we were to arrive (but after the cancellation date), I received an email stating that I owed $800+ in taxes and fees, which unfortunately hadn't been added to my charge when I modified the reservation in October, due to a glitch in their system on the day I modified. So instead of what I thought was a ~$330 credit at the resort, I still owed an additional ~$470!

It was at this time that I was informed that when a person modifies a reservation, the resort system treats it as a new reservation, and books the room at that day's rate! Although I argued with several people that this was not a modification, they said there was nothing they could do.

So instead of getting the good rate I had booked in May, I ended up paying a much higher rate for fewer nights.I've been trying to contact the resort for a month now, and the phone number on their website doesn't go through.