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Platypus Shoes

Platypus Shoes

www.platypusshoes.com.au
What is your customer experience with Platypus Shoes?

Platypus Shoes Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Platypus Shoes has 1.8 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.

  • 50% of users would likely recommend Platypus Shoes to a friend or colleague.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "shop elsewhere, where they value their customers", "do not use", "Not sure . I guess I’ll tell them to triple check their order because you guys can’t help if it’s wrong", "Great service", "Don’t bother".

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store shoes service platypus return order phone bit customers man
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Leoni Zec
map-marker Perth, Western Australia

Faulty trainers

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snothing happened was spoken too very rudely, and told to grow up, you cant ring HO its only a bit I will never shop here again

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User's recommendation: shop elsewhere, where they value their customers

Umit K Ccr

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Verified Reviewer
| map-marker Melbourne, Victoria

They didnt change and return

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Contains 1 confidential file for company representatives

There is one annoying person in that store, her name is Alannah, and she is weird. We just bought shoes 20 minutes ago and she didn't receive it until she gave up.

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Loss:
$189

Preferred solution: Full refund

Delonte Nsb
map-marker Sydney, New South Wales

Complain nt

cannot discuss or remedy my complaints as store refer to the customer service that published invalid complaints phone line

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User's recommendation: do not use

Demika Ecq
map-marker Brisbane, Queensland

Why cant I speak to an actual person about an order

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I dont want to talk to a machine, Your so called "chat" is bloody annoying and achieves nothing. I will mot be shopping at Platypus again as your so inpersonal.have someone answer the phone

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Anonymous
map-marker Sydney, New South Wales

Complaint

The lady I spoke to was very apologetic and went above and beyond to sort out the issue.

I'm just a bit confused as to what I actually have to do to be able to get my shoes returned for a store credit without my recipet.

I will go into the store on Friday and hopefully have a better experience and outcome.

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Jodi O Arj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

I accidentally ordered a Mens shoe instead of women’s and I contacted platypus 10minutes after the purchase to change them and they couldn’t help . Now I need to travel 4 hours to exchange at a store

I ordered the sneakers for $169 and I accidentally chose men's when I needed women's. I got in touch within 10 minutes of placing my order to change it, but I was told they couldn't do anything about it.

So now I have to wait for the shoes to arrive and then go through the return process to get the right ones. It could have been sorted on your end in 5 minutes; now it will take weeks.

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User's recommendation: Not sure . I guess I’ll tell them to triple check their order because you guys can’t help if it’s wrong

Anonymous
map-marker Melbourne, Victoria

Show my appreciation for good service

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Received excellent service from a young man in your Penrith store. Dont know his name, can only describe him as having a mullet hair cut. His customers service skills are exceptional.

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User's recommendation: Great service

Anonymous
map-marker Melbourne, Victoria

Product inquiry

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No one took call and tried to chat no response wanted to ensure colour was correct. Held on phone for 15 mins gave up

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User's recommendation: Don’t bother

Anonymous
map-marker Friskney, Lincolnshire

I was getting worried about the trainers l had ordered

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Thankyou for my order my grandson will be very pleased ...so am l

They were delivered just before his birthday

Thankyou

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