Platypus Shoes
Platypus Shoes Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Platypus Shoes has 1.8 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Platypus Shoes to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "shop elsewhere, where they value their customers", "do not use", "Not sure . I guess I’ll tell them to triple check their order because you guys can’t help if it’s wrong", "Great service", "Don’t bother".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Platypus Shoes has 1.8 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Platypus Shoes to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "shop elsewhere, where they value their customers", "do not use", "Not sure . I guess I’ll tell them to triple check their order because you guys can’t help if it’s wrong", "Great service", "Don’t bother".
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Location. The price level of this organization is high according to consumer reviews.
Perth, Western Australia
Faulty trainers
snothing happened was spoken too very rudely, and told to grow up, you cant ring HO its only a bit I will never shop here again
User's recommendation: shop elsewhere, where they value their customers
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Verified Reviewer |
Melbourne, Victoria
They didnt change and return
There is one annoying person in that store, her name is Alannah, and she is weird. We just bought shoes 20 minutes ago and she didn't receive it until she gave up.
Preferred solution: Full refund
Sydney, New South Wales
Complain nt
cannot discuss or remedy my complaints as store refer to the customer service that published invalid complaints phone line
User's recommendation: do not use
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Brisbane, Queensland
Why cant I speak to an actual person about an order
I dont want to talk to a machine, Your so called "chat" is bloody annoying and achieves nothing. I will mot be shopping at Platypus again as your so inpersonal.have someone answer the phone
Sydney, New South Wales
Complaint
The lady I spoke to was very apologetic and went above and beyond to sort out the issue.
I'm just a bit confused as to what I actually have to do to be able to get my shoes returned for a store credit without my recipet.
I will go into the store on Friday and hopefully have a better experience and outcome.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
I accidentally ordered a Mens shoe instead of women’s and I contacted platypus 10minutes after the purchase to change them and they couldn’t help . Now I need to travel 4 hours to exchange at a store
I ordered the sneakers for $169 and I accidentally chose men's when I needed women's. I got in touch within 10 minutes of placing my order to change it, but I was told they couldn't do anything about it.
So now I have to wait for the shoes to arrive and then go through the return process to get the right ones. It could have been sorted on your end in 5 minutes; now it will take weeks.
User's recommendation: Not sure . I guess I’ll tell them to triple check their order because you guys can’t help if it’s wrong
Melbourne, Victoria
Show my appreciation for good service
Received excellent service from a young man in your Penrith store. Dont know his name, can only describe him as having a mullet hair cut. His customers service skills are exceptional.
User's recommendation: Great service
Melbourne, Victoria
Product inquiry
No one took call and tried to chat no response wanted to ensure colour was correct. Held on phone for 15 mins gave up
User's recommendation: Don’t bother
Friskney, Lincolnshire
I was getting worried about the trainers l had ordered
Thankyou for my order my grandson will be very pleased ...so am l
They were delivered just before his birthday
Thankyou
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