Update by user Jun 20, 2013
Platinum Travel/ VNI fraud... they have eventually refunded half the amount after prolonged and painful negotiations with my credit card company.
We've filed with the Better Business Bureau who they claimed to have membership in despite it having been revoked, and are in process of working with them through the BBB site.
We're still out the $3,146. They offered to reinstate our membership instead of refunding our money which given the restrictive reservation policy, quality of the accommodations and yearly renewal fees, is still way overpriced at half the original cost paid.
Original review posted by user May 14, 2013
SCAM!!! Run away! They should be shut down! You can get the same deals through Living Social and Travelocity with NO membership fee and with great cancellation policies. They charge you a huge membership fee & yearly renewal fee for NOTHING. They pretend you will get deluxe accommodations and they have an extensive inventory to select from. The truth is the properties are mostly average, and they have to wait for other companies to have an overstock to make an offering. Their policies are outrageous, making you wait months and months to get your booking, with a it's all we have take it or leave it attitude, and you have to cancel more than 60 days in advance for a refund. We were never told about the reservation policy during the presentation. Don't believe a word of the presentation. If it's not in the contract you won't get it. They are smooth talking thieves. The "free" plane tickets is also nearly worthless as you are charged a surcharge to leave from Austin, flights can't be booked two weeks before and after any public holiday, must be booked a month in advance and only valid for a year after validation which means about 10 months. You have to pay $100 for the tickets as well and of course don't have a choice of the connection times.