Platinum Hyundai of Tracy Reviews
Platinum Hyundai of Tracy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Platinum Hyundai of Tracy reviews show a 1.0 star rating from 1 customer and overall sentiment is negative, with consumers mostly dissatisfied after a sales negotiation and communication breakdown.
Key Takeaways for Future Customers
- Confirm price negotiations in writing and get clear timelines.
- Expect to follow up promptly on offers with sales staff.
- Check multiple dealerships before committing to avoid similar issues.
Negative Feedback / Risk Areas
- Poor customer service and unprofessional handling of negotiations.
- Lack of communication when a vehicle is sold; common customer complaints.
- Sales staff and management responsiveness is a reported risk.
Positive Feedback
There is no substantive positive feedback in the available review.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Platinum Hyundai of Tracy reviews show a 1.0 star rating from 1 customer and overall sentiment is negative, with consumers mostly dissatisfied after a sales negotiation and communication breakdown.
Key Takeaways for Future Customers
- Confirm price negotiations in writing and get clear timelines.
- Expect to follow up promptly on offers with sales staff.
- Check multiple dealerships before committing to avoid similar issues.
Negative Feedback / Risk Areas
- Poor customer service and unprofessional handling of negotiations.
- Lack of communication when a vehicle is sold; common customer complaints.
- Sales staff and management responsiveness is a reported risk.
Positive Feedback
There is no substantive positive feedback in the available review.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
This is no way to treat a customer
- - Arrived early, test drove, and spoke with staff.
- - The vehicle was sold without continued negotiations and I will not return or recommend.
On June 1, I arrived at the dealership as soon as it opened and spoke with a salesperson about a vehicle I was interested in purchasing. After taking the vehicle for a test drive, I asked whether the price was negotiable, and I was told that it was.
Based on that conversation, I submitted an offer and waited to hear back.
After some time, I was informed that the vehicle had been sold to another customer without giving me an opportunity to continue negotiations or submit a final offer. As the first customer to visit the dealership and express serious interest in the vehicle, I believe I should have been given the courtesy of a response and a fair chance to complete the transaction.
This experience left me feeling that customer service and professional business practices were not a priority.
As a result, I will not be returning to this dealership, nor would I recommend it to others. In my opinion, both the sales staff and management handled this situation poorly and unprofessionally.
Preferred solution: I would like them to find me a vehicle identical to the one I want to purchase
User's recommendation: My comment speak for themselves
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