I feel as though they are taking advantage of me being a small client. Since the beginning in May 2016, it has been difficult to get PRG to focus on my project and pull the right resources to come up with a viable solution/design. My expectations and goals are outlined within the agreement and were communicated many times verbally and via emails. I started to notice how disorganized PRG was as a company the first couple of months as it took a while to get updates and status of project. It would take them a while to respond to my emails, and when they did, there had yet to be any movement. It seemed as though they would spend a few hours to focus on my project every month and when they did… it was not the best of their quality time as if they just needed to provide me with any update asap. I also know that PRG only had one dedicated team member to work on my project during each phase, which means that one individual was left to come up with every aspect of the design without the consultation of feedback of other resources. For example… as a project manager myself, I am the liaison to ensure all is being communicated by all who will be tied to the project (i.e. engineers, sales, design team, manufacturing) to ensure all risk are mediated and thought of. In the case of my project, that was not happening. The first individual was left to think of all aspects, and he did not have the credentials. There seemed to be very little communication amongst their team about my project because every time I met another member, they knew very little knowledge and I had to walk them through the project from step one over and over again. All the lack of communication is documented within a project management tool called TeamWorks they utilize in which I have access to. I found myself acting as the project manager to ensure all were aligned. In TeamWorks, they would set a milestone or task and hardly ever accomplished it in time, however, PRG states the whole time they were working on my project with false data. My project should have been completed in 3 months, but has taken over two years and have yet to see a finished product that meets specifications. At every phase/stage, I was the one who had to think up of everything to ensure product success. The main reason I hired PRG was to help me take my idea to the next step of conceptualizing to manufacture. I was thinking I was hiring experienced professionals within their industry who had the tools and resources in place, but it turned I was more knowledgeable or so it seemed judging by the first products they delivered, which did not meet any focus goals. I constantly had to question their direction and guide them accordingly. PRG was incompetent to meet their own business model as stated in agreement. My invention is quite simple, it is a laundry accessory. After going back and forth with only the feedback of one team member, I was mentally forced & uncomfortable to sign approval forms to move to next stage stating I was 100% satisfied with current design, which was still questionable of effectiveness.. The team member told me that in the next stage they would share more feedback and make changes as necessary, which did not occur. After another year, I received an email from the prototyping team indicating they had no clue of the direction. Now, because of two of PRG’s mistakes, they are requiring me to pay more for their time to complete the project. This is an unfair business practice and PRG needs to own up and either deliver on their promise or refund my money. Frankly, I feel they will just continue to give me the run around for more months. PRG assumes I am just taking advantage of them to provide different prototypes, but the contrary, I want them to deliver a product that meets the goals agreed upon. DO NOT TRUST PRG RESPONSES TO OTHER REVIEWS, YOU WILL LOSE TIME & MONEY! They will repond with a rebuttal of how they are right and I am crazy which clearly shows the type of negative business practices they conduct. I feel there has been a breach of contract and negligence, I also strongly feel the PRG is committing deceptive and unconscionable practices when reviewing many other similar reviews/complaints online (i.e. BBB, Google, Yelp, etc.). It seems PRG's reputation of requesting more money to complete the service is a common practice which in my definition is very deceptive and other consumers have posted online as a word of caution based on similar experiences. They also have the reputation of not abiding by the timeframe of completion on the contract and require consumers to pay all funds in early phase weeks and dont meet their end of the agreement of completion. Once paid, they rarely communicate or respond to clients as I have provided examples of. It seems this is a common negative cycle acquiring new clients and committing to false promises. 50% of the online reviews state these issues with PRG. PRG then cleverly responds with false data depicting they have been working a certain amount of hours on the project, yet there is no way to prove this other then the quality, workmanship, and lack of communication as i have provided examples of. The data PRG responded with is not a good representation of the overall issue and only focuses on specific facts that do not paint the whole picture. Everything stated by PRG is dependent on forms signed and reports that were led by misguidance by PRG and each delivered product mentioned was a mistake that PRG does not own up to. I am not the only one who has gone through this frustration as it clearly is noted online with reviews. It is sad that they think their response is genuine and morally ethical knowing they made mistakes in the process. If I and other similar customers dont get taken care of or money refunded, then Karma is sure to drive this business to the ground. I get it takes money to run, but they seriously are approaching these issues the wrong way. I ask for everyone working my project to seriously ask themselves if this is right and what is stated by the owner is accurate. Their claims of doing free tasks is not due to my part, but PRG trying to fix a previous issue in which was clearly stated within agreement and countless emails. Apparently they do not know how to comprehend or articulate information given to them much less run an organized business. I have many examples to prove this and I guarantee you they either know it, or ignorant to realize it. Which begs the question why anyone who hire them knowing this. Do not waste your time or money with PRG. They had plenty of opportunities to work with me and other customers to make things right and chose to take the direction of deceptive business practices. I have been very kind and respectful over two years and ended up feeling taken advantage of and disrespected. Even to this day, they yet to reach out to me to work things out, and Im sure its because of their pride, stubbornness, or ignorance that makes them blind to the facts. My rights and savings account as a consumer have been violated and I plan on stopping this so no other consumer feels the same pain I have with PRG. If I was the owner, I would take a good hard look at everything again, and ensure what is being said by all who work there is honest and accurate. This is not a matter of the customer being right, this has now become a common bigger issue brought up many times before in which their business direction needs to be reevaluated as it is effecting their business model, brand and reputation.