Unclaimed
Plastic Card Experts
2.3K
CLAIMED LOSSES
9
TOTAL REVIEWS
1.6K
PAGE VIEWS
Plastic Card Experts Reviews
New Reviewer
Go Anywhere Else.
They got me. Don't let them get you. We worked together well in advance. I needed the QR code on the back to match the embossed sequential number on the front. They assured me it was no problem. Once they had the order, things changed. My order ran late and I was told that it was because of my specific request. When I finally got them, they were completely wrong. When I contacted them about it, the guy was a rude SOB. They wouldn't remake the cards or refund my money. Seems that they get them made in China so it's a bit of a hassle for them. Unless you can work face to face with this company, save your time and money. The only thing they're experts in is ripping people off.
ID
Reason of review
Bad quality
Loss
$325
Preferred solution
Full refund
Cards ran late
Product ran about a week and half late, which I didn't like as it made me postpone my mailer. The gift cards very nice once I got it though, just beware on the timing. I just wish they would have gotten them to me earlier, or had let me know they were going to take as long as they did... it is just good business practice, and I would have been able to work with them knowing what the expectation was on delivery to my store.
1 comment
ID
Location
Canton, Ohio
Reason of review
Good quality
SCAM
STAY THE *** AWAY FROM THIS GARBAGE SCAM ARTIST!!! YOU WILL GET THE RUN AROUND AND BE STUCK WITH NOTHING BESIDES A HEADACHE AND LOST MONEY. Do yourself a favor and go read the internet about how much he has scammed people. He will take your money, and I have read even has dabbled into identity theft. This is not a business at all, it a scam from the start. I hope this *** *** artist gets what is coming to him. Hope you get arrested you ***.
ID
Location
California, United States
Reason of review
Poor customer service
TERRIBLE BUSINESS
I ordered some gift cards through Robert at plasticcardexperts.com. I told him when I would NEED them and he placed the order with that knowledge. Then come to find out after charging my card already they wouldn't arrive until after the date needed. I had to spend extra money to cover myself at an expo where we sold tons of gift cards. I was promised a partial refund as I still wanted the cards for future sales but wanted to be refunded the amount extra he caused me to have to spend. Here is his email copied below. Its almost 1 full year later and after more than 10 emails/calls to get my refund still NOTHING!! Every time I spoke to him which is hard to catch him on the phone (probably because he tries to avoid speaking to his angry customers) he told me he would talk to accounting and get it taken care of. We go through a lot of gift cards and he will never get my business again and no one else should go to him either. Hi, Both will be there this week... the money should be on your card in the next 48 hours. Cards arrived today from hong kong, you'll have a tracking number shortly. Rob Robert Jussaume Project Manager Plastic Card Experts 818-799-**** www.plasticcardexperts.com weprintplastic@***.com
ID
Location
Sioux Falls, South Dakota
Reason of review
Poor customer service
Loss
$329
Preferred solution
Full refund
New Reviewer
POOR QUALITY AND WORSE CUSTOMER SERVICE
Robert Jussaume is the only person at Plastic Card Experts, and he is by no means an expert. He has no printing facility and outsources everything to Hong Kong which takes three times as long. I'm all for a small businessman, but not one that habitually lies to customers and provides poor quality products. After countless emails/phone calls, I FINALLY received my prodcut that was completely unusable. He promised to reprint the order several times in e-mail and on phone, but never delivered. The positive reviews look very suspicious and were done over a two day period. Bogus reviews?
2 comments
ID
Loss
$134
Wrong product delivered, no resolution.
The wrong cards were delivered to me, no where close to the design proof we agreed upon. After months of back and forth phone calls and emails to Rob, full of promises to make it right, but nothing. Used excuses like my design couldn't be printed on the card type I chose. If that's the case, tell me that up front, don't approve my proof and deliver something totally different. Next time he made promises like... I'll make it right... I'm using a new vendor now... I'll overnight the new cards to you as soon as I receive them, should only be two weeks... Still nothing. DO NOT USE!
1 comment
ID
Location
Saint Louis, Missouri
Loss
$239
New Reviewer
Very well done and professional
It took a little time to get my cards, but they did excellent work on them. It was about a 2 week turnaround. I've worked with Rob for a few years now. Yes sometimes they do take a longer than I expected, but they've always delivered high quality plastic gift cards to me at a price well below the competition. They recently informed me they've started to work with a larger producer, and the cards have been coming much faster. Kudos for improving your business and doing the right thing! I would definitely work with them again in the future.
4 comments
ID
Location
Los Angeles, California
No Delivery
We ordered 10,000 Plastic Cards and still have not received our product. We stated a clear deadline with this vendor and were assured of delivery via email. We continually get the run around about shipping and tracking numbers. Rob claimed a delay from his vendor in Hong Kong and eventually send to bogus tracking numbers. After calling for weeks we received new tracking numbers and found no information on these packages through the USPS. We are 30 days past deadline and have wasted countless hours calling this company. The bill was paid in full and after reading reviews we have no hope of receiving our product.
2 comments
ID
Loss
$1300
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New Reviewer
Plastic Card Experts takes forever then lies about delivery.
I ordered fund raising cards for a local high school. I told the Plastic Card Experts Company that the cards were needed by mid July and they assured me they could have them ready by then. When I didn't receive them, I called to check on the cards and was told there was a mistake when they were printed. They said they would print them again and overnight them to me. A week later still no cards. Called again and was told they were not ready (no explanation why) but expected them soon and would overnight them to me. Another week, still no cards. Finally received word that the cards were shipped. I'm thinking I'll have them by tomorrow. Not so, they were sent 2-3 day priority mail which is the way they advertise them on their website. There are several plastic card "expert" companies but this is the one whose website is www.plasticcardexperts.com.
4 comments
ID
Location
Madison, Wisconsin
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Plastic Card Experts
Company has greatly improved over the years I have worked with them...