Diana W Aim

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#1928898 
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This scam, I want to warn people. LEARN FROM OUR LOSS.

1.0
We agreed to sign up for a timeshare because we were told we would be getting a vacation every year. If we wanted to go to another resort one year they sold us on getting a membership to an exchange program. BOTH OF THESE ARE SCAMS. We have only " fortunate" to get in 1 time in 3 years. Not that is 1 out of 3 years to vacation. Would you pay every year to vacation only 1/3 of the time you pay for it? I would never have agreed to this if they had told me how difficult it would be. And actually I think it should be illegal to charge people if they can not get into to use it. I should not have to pay my mortgage OR the maintenance fees. NOW THE ICING ON THE CAKE: We did not want to miss our family vacations, so we called in and got in and had to pay $2800 for the week to stay at our resort WITHOUT USING OUR MEMBERSHIP. TO SAY WE ARE NOT IN THE LEAST BIT HAPPY WITH THIS COMPANY IS AN UNDERSTATEMENT. This was for 2 years. THE CHERRY ON TOP: another year they told us at the desk we would have to pay another 2800 when we confirmed JUST OVER $508. We showed our confirmation and had to fight and speak to the manager to get them to honor this price.
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Loss:
$12809
Cons:
  • Charge more on top of owning 2800 for a week
  • I want full transparency and no hidden fees
  • Over priced and worth nothing if you can not use it

Preferred solution: Full refund

User's recommendation: I would tell you to do not invest with these crooks.

Comment
1
Priscillia Oqe

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 Verified Reviewer | map-marker Surfside Beach, South Carolina
#1445071 
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Suckered me in to buying a timeshare

1.0
We have never used this timeshare because we were never able to book a vacation with this timeshare. We attempted to book a vacation in Orlando in July 2017 and in Pittsburgh in December 2016. Besides not finding anything available when and where we wanted to go, the Customer Service Rep was unable to help us book a vacation because nothing we suggested had any openings. How is this possible? None of the options in the destinations we chose was available. The salesmen wrote things down as we were talking. Pricing information, booking information, all on the same sheet of paper, very confusing. We didn’t get to take these notes with us to remind us later what they had said. Our paperwork says we have weeks 24E1/7 odd. It also says that we have 41,500 points. It also says that we purchased a bronze season which is six weeks. What does this all mean? It is useless information because as noted above we can’t get a vacation booked anywhere at any time. You would think that with these three seemingly different options the customer service reps would have been able to plug us in somewhere we wanted to go and when! The salesmen told us that we could use the resort grounds even if we don’t stay there. Again, there was no explanation how to do this. Is this a benefit? We have to stay another place and pay for it, so that we can use the facilities at the resort, which we are also paying for. Does this make sense? It is paying twice for using the grounds when we can’t even get a vacation there. The program is very difficult to use and looking back it is very confusing to figure out. The salesmen sold us on traveling the world easily and cheaply with this timeshare. Cheaper than staying in hotels. And we would stay in luxurious places. We can’t even get to stay in the villas in South Carolina. They told us that we could easily sell the timeshare and get rid of it at any time. Unfortunately, these resellers want money out-of-pocket and we aren’t willing to do that. We have called and emailed the timeshare to take this back. We found that they don’t do “buy-backs”, which is contrary to what the salesmen told us. When we were in the process of buying the timeshare, everyone we met was very helpful and nice. Since then it has been very