Planet Home Lending
Planet Home Lending Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Planet Home Lending has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Proceed with caution- do they care about you as a customer, or is it just about the money?".
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ignoring my requests for loan payoff
My husband passed away, so I had to sell one of our properties to pay off the second mortgage. I immediately contacted Planet Home Lending for my payoff by phone.
They said they could not give my payoff over the phone, so I wrote an email at the beginning of February 2025. It is now nearing the end of February, and I have yet to hear from anyone. All the while, interest is accruing which, of course, benefits Planet Home Lending. However, I believe they have to respond to payoff requests within three days per Oregon law.
They just got sued for not implementing even the most basic anti-hacking software on their computers. You would have to be an idiot to be running a bank with all the sensitive information and not have any antivirus, etc. software on the computers. So, I guess I shouldn't be surprised that they're not all about doing the right thing.
What needs to happen to get a darn loan payoff? What agency in Oregon do I file a complaint with?
- Fail at protecting customers and serviced
Preferred solution: I want the payoff, but I will not pay any interest after 2/17 which is the date I included in my email. Also, I want free credit monitoring software due to the data breach that occurred.
User's recommendation: Proceed with caution- do they care about you as a customer, or is it just about the money?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
I wss sent a refund check but the post office sent back to you twice. I called again and tge lady claimed they would resent in aug.
05 and it would take 10 to 14 days to recieve it,why is this check being sent until a week from now it other ones were sent on same day,i get your billing statement every month with no problems.but since its refund you cant get it to me,another thing every time i call a person with little knowledge of the english language answers. I yhink you should people that speak and understand the english language
Preferred solution: Deliver product or service ordered
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhen will our check be returned to us for repairs that needs to be endorsed by you that is from our insurance company state farm
Basement flooded 12/21/22 we received a check from statefarm I sent it to you to be endorsed and when will it. Be sent?back so we can start repairs on our home. Was sent in mail on 1/6/2023
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