Overpaid bill, can't get refund
Although the chiropractic treatment I received was fine, I experienced billing problems that they absolutely refuse to address. Not all the payments I made were reflected in my written statements & I ending up double-paying. I have been waiting 7 weeks for a refund & all I get is the runaround. The people at the chiropractic office know nothing; they say to take it up with Alexander Enterprises, who handles the billing. But their address is the same as the Planet Chiropractic! And Alexander Ent. say to take it up with the chiropractor, who no longer works at that office. I have no contact info for the chiropractor. It's been too long to dispute the credit card payment, so it looks like they will just keep my money. Front desk staff? Well, I've seen worse. But the last time I was there, two young ladies sat behind the desk & completely ignored me while I signed in on the clipboard & sat down. They did not even look up. Whoever trains them does not have a clue.
Rochester, New York
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