Lily B Onf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Union City, California
#2478377 
Report Review

Wrong edging to my countertops and plumbing still leaking!

1.0
Plamar USA - Wrong edging to my countertops and plumbing still leaking!
The project manager is double dipping. She is hired by Plamar to do a job and has hired her husband as the subcontractor to do the plumbing jobs for the countertop installation projects. I wonder if Plamars owner, Jose Costa, knows how Liz Espinosa treats her customers. She is rude and disrespectful. Customer is never right and she doesnt give a *** about anyone but herself. The edges of my countertops are cut wrong and she wont even return my calls anymore. Her husbands plumbing company wont come out to fix their mistake- I had to pay another plumber to correct a drainage install problem. The whole project is a mess.
View full review

Preferred solution: Let the company propose a solution

User's recommendation: Go somewhere else! You might pay a little more but you will get what you paid for, along with customer service and respect!

Comment
Helpful
janetwall W
map-marker Pacific Grove, California
#719731 
Report Review

No response after 3 days - PlaymarUSA

Plamar USA - No response after 3 days - PlaymarUSA
Playmar screwed up the cut for the cooktop in the countertop that I purchased. After three days they haven't even responded back. I called over the weekend to the office that said it was open on Saturday. No answer and no return phone call. I called today and no one answers the phone. They were open at 8 am, but a call to several individuals at Playmar got no answer and now - 2 hours later - no response to any phone call or any email I sent. Beware the company. It is clear that they do not have the best interests of the customer in mind. It is clear they they don't want to solve this issue in a timely manner if at all.
View full review
Loss:
$15000
Reason of review:
Poor customer service
Comment
Helpful
janetwall W
#718771 
Report Review

PLAYMARUSA: Incompetent Installation

1.0
Plamar USA - PLAYMARUSA: Incompetent Installation
PlaymarUSA owns Elegant Marble and Granite I arranged for new granite counter tops to be fabricated and installed for my kitchen. Once I signed the contract, I was promised 7-10 before installation. More than 3 weeks later, the installers arrived. The last piece of granite, which I personally selected, was being installed only to find that the cutout for the cooktop was more than 7 inches off. The installers called the general manger, Kurt, who told me that he couldn't deal with the issue until the following Monday and besides he was stuck in traffic at the moment. (I guess I was supposed to feel sorry for him.) I still have no indication if a fix is even possible. Kurt is too busy to deal with customer issues. I called Diana Zimodio, the sales person and there was no fix there either. Read my review on YELP.
View full review
Loss:
$15000
Cons:
  • Lack of responsiveness
  • Installation
  • Competence of diana
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Comment
Helpful
1 comment
#1145926

Still angry at their incompetence.

Reply
0 0

Construction and Repair Expert Talks

How to Buy a Manufactured Home without Problems? Interview with L. A. ‘Tony’ Kovach (Part 2)

Aug 28, 2020

In this video with the manufactured homes industry expert, Tony Kovach, we get into details of the buying process, pros and cons, red flags, and tips that every consumer should consider before getting into a deal.

Read full article
L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

Companies Similar to Plamar USA

Factory Direct Home Improvement reviews and complaints

Factory Direct Home Impro...

4.2
11 Reviews

“I had windows installed by Factory Direct. They did a great job on the installation and the quality is...“
iGranite reviews and complaints

iGranite

3.7
6 Reviews

“These guys are great! From helping to choose the right materials for our home to the installers that...“
Luxury Bath reviews and complaints

Luxury Bath

5.0
5 Reviews

“YOU LEFT WET CRUMBLED SHEETROCK FROM THE SHOWER HEAD UP...I HAD A CARPENTER HERE TO FINISH MY BATHROOM...“
The Kitchen Helpers reviews and complaints

The Kitchen Helpers

0.0
3 Reviews

“It isn't Katie that needs the manners, it's Sunny, she grabs everything like she is starved. I wish Jeff...“
See more Construction and Repair Businesses ›