John P Dje

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Verified Reviewer
| map-marker Corpus Christi, Texas

Your customer service sucks

I dont have all day to wait for questions that should be answered in a few minutes. I need the Vin plate because mines damaged and I need to know the specifications on the air tank on your trailer and no dealer can give me this information because I have no idea why
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Ralph E Mxv

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Verified Reviewer
| map-marker Seven Hills, Ohio

#Warranty

I was told that my warranty would not cover bad wiring thats came with my trailer. I am totally unhappy with the answer I received, they never asked me for my vin number just straight out said no we will cover your trailer
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Loss:
$15000
Pros:
  • Negative

Preferred solution: To fix my brakes because of bad wiring from the factory

User's recommendation: Don’t purchase a PJ trailer they won’t stand behind the warranty

Tod W

Horrible Customer Service

Worst customer service in the industry. No one EVER answers the phone. They don't carry parts to support their own trailers. The webpage to return products doesn't work. My local trailer dealer (where I purchased the trailer years back) just laughed out load when I told him no one would answer the phone. He said that's why he stopped carrying PJ Trailers. I'll never buy another PJ.
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Loss:
$130
Cons:
  • Will not answer the phone

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT buy PJ Trailers.

Todd n Ipl

40 gooseneck

Mentioned on a lot of sites allready,tired of typing this but go to yelp on nationwide trailers and complaints and read all , I bought a 40 foot gooseneck powder coated in 2015 and complained in 2017 about sheets of paint coming of no help from nationwide trailers in Houston tx or pj trailers the makers , these guys just want to make sales of trash ,I’m out of 16000 dollars on a rusted trailer ,gonna stick with primer and paint for now own ,it would just be nice if they would talk to me on the phone are in person , but no help,dead end road ,me and the trailer ,
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Loss:
$16000
Cons:
  • No help
Reason of review:
Poor customer service

RVs, Motorhomes and Trailers Expert Talks

RV Travel During a Pandemic: Pros and Cons

Apr 30, 2021

Fox & Miles - full-time RV travelers talk about their experience of living in RV, share advice on how to choose the RV, plan the camping trip, give tips on how to shop while Rving and avoid common problems.

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Fox & Miles

Fox & Miles - RV experts and travelers who explore the US, chasing their dreams, and pursuing financial freedom.