New Reviewer

Horrible Customer Service

Worst customer service in the industry. No one EVER answers the phone. They don't carry parts to support their own trailers. The webpage to return products doesn't work. My local trailer dealer (where I purchased the trailer years back) just laughed out load when I told him no one would answer the phone. He said that's why he stopped carrying PJ Trailers. I'll never buy another PJ.

User's recommendation: DO NOT buy PJ Trailers.

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ID
#2434312 Review #2434312 is a subjective opinion of poster.
Cons
  • Will not answer the phone
Loss
$130
Preferred solution
Deliver product or service ordered
New Reviewer

40 gooseneck

Mentioned on a lot of sites allready,tired of typing this but go to yelp on nationwide trailers and complaints and read all , I bought a 40 foot gooseneck powder coated in 2015 and complained in 2017 about sheets of paint coming of no help from nationwide trailers in Houston tx or pj trailers the makers , these guys just want to make sales of trash ,I’m out of 16000 dollars on a rusted trailer ,gonna stick with primer and paint for now own ,it would just be nice if they would talk to me on the phone are in person , but no help,dead end road ,me and the trailer ,
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ID
#1538867 Review #1538867 is a subjective opinion of poster.
Cons
  • No help
Reason of review
Poor customer service
Loss
$16000

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