Pizzello

I was super excited to receive my Pizzello pizza oven this past weekend! It came with the cart, peel, and stone, all for a great deal.

We opened the box hours after delivery, put cart together first so we had a place to place the oven. Then we took oven out of box and not only was it damaged (2 dents on front), one of the bars inside which holds the pizza stone, was bent! This did NOT happen during shipping, this is a manufacturing issue. So we sent an email immediately to support as that is what the website said to do.

Since then, I have received one email per day (usually before 6am), trying to make deals with me to keep the oven because it is very expensive to ship back. And if I want to keep the cart I need to pay $30. Excuse me? This product came defective and damaged out of box.

All I need are return labels and a full refund. The fact that they are trying to get me to either keep this or pay them money is absurd! I also tried calling them and their mailbox is full so that was unsuccessful. Then today, I received no email response have I been ghosted???

I also just tried calling again and it goes directly to saying, "the wireless customer you are trying to reach has a mailbox that is full". Is this really how you all do business? Is this what Pizzello calls customer service? Is this how Pizzello stands behind their products?

I will be sure to tell every person, neighbor, doctors office etc.

about this company. Word will spread quickly...This could have been simply taken care of by sending me return labels and providing a full refund, done!

My wife and I enjoy a good pizza. Unable to buy one where we live, we have gotten pretty good at making our own.

We bought a Pizzello Pizza Oven hoping to improve on our home-made pizzas. What a MISTAKE. I now own a $400 paper weight as we have been unable to cook a pizza in this piece of crap. We have made several attempts and get nothing eatable.

First, we waited for the 16" model to become available. Once back in stock we placed our order and awaited delivery. The oven arrived and with great anticipation. I proceeded to put the thing together.

Once assembled I proceeded to attempt to light the thing off so we could cook a pizza only to find the burner would not light. So, I contacted Pizzello. I have no idea what the fascination with send us a picture is. Especially when a picture would show nothing related to the issue and I do not have the capability to take and send pictures for reasons I will not get into.

So, I informed Pizzello I could not send them a picture and explained their burner would not light. After getting nothing of value back from Pizzello except it appeared they wanted me to be their friend as they kept referring to me as Dear Friend. So, I disputed the payment with my Visa. This prompted them to send me a new burner that worked.

This oven also comes with a wood pellet burner which is really a Strech as the thing has no ignitor to start the pellets. It's more like a pellet basket that you need a torch to light, it also does not hold enough pellets to be of much use unless you sit there and pour more pellets into it to keep it going. The product also comes with a peel for loading and unloading your pizza into the oven. The handle fell off this item within the first week of use.

But back to the cooking process. I have made several attempts to cook a pizza in this so-called oven to no avail. Due to the burner proximity to the pizza every pizza I have cooked with the propane burner has turned into a crispy critter. Any pizza I cooked and turned as noted in their instructions still turned into a crispy critter.

You can remove your pizza before the edge turns black, but then the pizza main body is doughy as it needs to cook longer, which brings us back to a burnt black crust on the edges. I also purchased a table with this oven hoping it would hold the item comfortable. Not so!

The 16-inch oven is too big to fit on this rolling table. Fortunately I found another use for this as my Ninja outdoor woodfired grill sits on it nicely.