Antasia B

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| map-marker Hopkins, Minnesota

Cold food

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Pizza Luce - Cold food

I put in a online order for a medium half and half pizza bbq pineapple chicken and pepperoni. The pineapple was cold and hard as if it hadnt been cooked, it was burnt granted i asked for well done but not burnt 2 different things, the pizza was cold.

I ordered it at 7:36pm arrived at the time i was told on the order which was 8:10 i also was tracking and at 8:09 it said it was ready i picked it up at 8:11 i live a minute away literally across the street so in that short amount of time it couldnt of gotten that cold. I mean literally no heat to the box or food.i order here all time the same thing over and over so this was an absolute shock & let down.

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Loss:
$21
Pros:
  • Usually fresh
  • Close
Cons:
  • Cold
  • Some days are better then others

Preferred solution: A refund or just another pizza simply made right.

User's recommendation: Check your food before you leave.

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