New Reviewer

Bad service

On Tuesday 3rd May 2022. I phoned the call centre to order 7 pizzas in Alexandria Alfred Layan Street. The call centre. The order number was 0867. The person who was answering the call at 12: 00am and5:30pm was very negative and not helpful. Please respond quickly because I will share this review on social media.

User's recommendation: You should solve your own problems.

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ID
#3538604 Review #3538604 is a subjective opinion of poster.
Location
Alexandria, Alexandria
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Filing a Complaint! Very Very Bad Service!!!

I called through your hotline number around 4:53pm today, March 13, 2022, and ordered 2 large pizzas. After 1.5hours I called up the hotline number to follow up my order, as 1.5 hours is a very long wait already. I understand that your commitment to deliver within 30mins due to volume of orders is suspended. But 1.5hours of wait is very unreasonable. When I called to follow up after 1.5hrs, the representative checked from Marcos Highway branch the status of my order, she informed me that the branch is still waiting for the rider to arrived to deliver my order!!! Your service to your customer is very poor!!!!! Waiting for the rider is the reason of the delay??? That means my pizzas are already cold and not fresh because of this waiting. That means my orders might arrive even after 2 or more hours if the rider is not yet arriving the store??? Your customer suffers with the inefficiency of your service!!! With Shakeys, when we order, if the rider is not available, they do something. Their staff will ride a taxi just so their customer will not suffer and wait. Pizza Hut service is so terrible and irresponsible!!! I expect an immediate acknoweldgement on this issue and a formal apology from your Marcos Highway branch manager!! I escalated and the brach did not even call me or take action!!! I will escalate to the higher executives of Pizza Hut if my escalation here is not taken seriously!!!

User's recommendation: Very bad delivery service capability.

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ID
#3402541 Review #3402541 is a subjective opinion of poster.
Location
Marikina City, National Capital Region
Preferred solution
Let the company propose a solution

Wrong order and the driver stole my money

I ordered a med. Cheese pizza and traditional hot wings with a 2lt of sprite. I told the manager that I was paying with cash and that the driver would need to bring change. When the driver gets to my address he doesn't have change which forced me to give him a $15 tip and I recieved no traditional wings. I tried to call the store but they were closed. Ironic I think not. I will be contacting the BBB about this because as I read on google this location is infamous for this kind of service. I will make sure this doesn't happen any more. Thank you!
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ID
#2434013 Review #2434013 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

It’s been for almost 2hrs and our order is still not here!

Pizza Hut Philippines - It’s been for almost 2hrs and our order is still not here!
We ordered at exactly 5:41 pm and we understand that the delivery takes 45 minutes though the store is actually nearby which is 15-20 minutes away only! And its been almost 2 HOURS now, No updates nor messages from them. No way to call them as well since we do not have a landline. Were still waiting what the *** happened
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ID
#2080910 Review #2080910 is a subjective opinion of poster.
Service
Pizza Hut Philippines Delivery Service
Preferred solution
Deliver product or service ordered

I and my family have been eating Pizza Hut pizza for more than 40 years. Pork topping is the primary reason we go to the Hut. Not anymore. Please reconsider. Your meatballs are not good. I will gladly

Pork topping removed from Pizza Hut menus.

User's recommendation: I and my family have been eating Pizza Hut pizza for more than 40 years. Pork topping is the primary reason we go to the Hut. Not anymore. Please reconsider. Your meatballs are not good. I will gladly pay an additional fee like we currently do for extra cheese. Please reconsider.

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ID
#2039642 Review #2039642 is a subjective opinion of poster.
Location
Layton, Utah

Awful pizza

UFC party of all times for the pizza be cold and not crunchy at all. You not only ruined it for me but all my other guests. Thirty minutes late on delivery and only to get cold soggy pizza. You need to step up your game Pizza hut.

User's recommendation: Check pizza before you accept it.

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ID
#1958237 Review #1958237 is a subjective opinion of poster.
Location
Tempe, Arizona

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Complain

Pizza Hut Philippines - Complain
Pizza Hut Philippines - Complain
Update by user May 23, 2020

Company fixed issue and I have been provided with product or service ordered

Update by user May 23, 2020

Pizza Evangelista was able to compensate the complain. The compensation is well appreciated. Thank you.

Original review posted by user May 21, 2020
Ordered Bacon Lovers, Cheese Stuff Crust Pizza from Pizza Hut Evangelista through Food Panda. Surprisingly, it's a total mess!!! Put notes specifically NO ONIONS AND BELLPEPPERS, placed PWD number, none of these was done and when we eat the pizza it's not CHEESE STUFFED CRUST PIZZA, not applying the PWD discount was fine yet disappointing but not giving the order that I actually paid for at this time of crisis!!! This is so FRUSTRATING!!! Please do something about this. Is this how treat your customers?

User's recommendation: Do not order at this branch.

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Resolved
ID
#1939131 Review #1939131 is a subjective opinion of poster.
Location
Makati City, Manila
Loss
$150
Preferred solution
Let the company propose a solution

Didn’t delivered my pizza

Pizza Hut Philippines - Didn’t delivered my pizza
Pizza Hut Philippines - Didn’t delivered my pizza
I purchased a pizza and soda from Pizza Hut and it wasnt delivered And I didnt get a refund they are horrible

User's recommendation: Horrible customer service.

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ID
#1881341 Review #1881341 is a subjective opinion of poster.
Location
Hollywood, Florida

Pizza

Pizza e uma das minhas coisas preferidas
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ID
#1694357 Review #1694357 is a subjective opinion of poster.
Location
Escada, Pernambuco
Service
Pizza Hut Philippines Cashier
New Reviewer

Cranky cashier/manager

On July 11, 2019 (Manila time) at about 11:30AM, the man in charge was kind of rude/cranky in his replies to queries regarding their promo menu. He would not even smile thus you get the feeling to just leave and buy lunch somewhere.
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ID
#1584204 Review #1584204 is a subjective opinion of poster.
Location
Quezon City, Manila
Service
Pizza Hut Philippines Cashier
Reason of review
Poor customer service
Preferred solution
Re-orient your first-line personnel

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