Pizza Factory Reviews
Pizza Factory Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pizza Factory has 1.0 star rating from 9 reviews and consumers are mostly dissatisfied.
Positive Feedback
Some reviewers note the food was usually good and service has been acceptable in past visits, but positive mentions are rare in Pizza Factory reviews.
Negative Feedback / Risk Areas
- Repeated reports of being charged without receiving orders and difficulty securing a refund.
- Rude or threatening assistant manager and poor customer service handling complaints.
- Problems with online ordering, false advertising of menu options, and claims of spoiled or tampered deliveries.
Key Takeaways for Future Customers
- Expect documented Pizza Factory customer complaints about refunds and consider avoiding prepay or online ordering until resolved.
- Call ahead and confirm orders; escalate formally if customer service fails to respond.
- Be cautious about ordering for vulnerable people given reported delivery and staff issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pizza Factory has 1.0 star rating from 9 reviews and consumers are mostly dissatisfied.
Positive Feedback
Some reviewers note the food was usually good and service has been acceptable in past visits, but positive mentions are rare in Pizza Factory reviews.
Negative Feedback / Risk Areas
- Repeated reports of being charged without receiving orders and difficulty securing a refund.
- Rude or threatening assistant manager and poor customer service handling complaints.
- Problems with online ordering, false advertising of menu options, and claims of spoiled or tampered deliveries.
Key Takeaways for Future Customers
- Expect documented Pizza Factory customer complaints about refunds and consider avoiding prepay or online ordering until resolved.
- Call ahead and confirm orders; escalate formally if customer service fails to respond.
- Be cautious about ordering for vulnerable people given reported delivery and staff issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hyderabad, Telangana
Local pizza factory stole our money online
- - Online pickup order for three items totaling $46.95; payment stalled.
- - Merchant placed a hold for $56.34; funds unavailable 3-5 days; no apology.
On 6/1 we placed an online order for three items totaling $46.95 w/tip & tax for pick up. A few moments later, the merchant called to say our payment stalled with a tech error but we could pay cash upon arrival.
I received no error messages on my end, so I called my Visa card. They told me the merchant placed a 'hold' on my card for the amount of $56.34, which I could not access until the merchant released the hold. In calling the manager at the Silver Springs location, he claimed he could do nothing until their third-party company processed the funds in 3 to 5 days. No dinner, no coupons, no apology, no nothing.
Corporate offices not available to the public. Five days later, money still unavailable. When released, the merchant typically receives the money that was held.
Visa claims helplessness to release my funds. Someone's head is going to roll.
- Thieves
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cuernavaca, Morelos
Customer complaint and possible charges pressed
- - Ordered 3 Italian subs by phone; only 1 piece of meat.
- - Assistant manager was rude and threatening; we won't return.
Main manager called was still just as rude as the assistant manager. Told me I was just looking for a free lunch, I really don't want anything other than a refund or just start treating customers better. Will never be going there again.
He answered the phone with no proper manners, was very rude, and threatening. My wife tried calling, and he repeatedly hung up on her while yelling threats, and told us to call on Friday to speak to the manager. My wife and I were bullied and ripped off with absolute disrespect and zero effort to fix this complaint that we respectfully brought to the company 'Pizza Factory'. I personally find this incompetent and disrespectful in regard to your own policies such as the 'Bully-Free Zone'.
I will not be bringing my family here again as it's unsafe.
I will be contacting my lawyer and a private investigation will ensue in response to this personal threat towards me and my family. Signed sincerely, Matthew and Allison Nuttall, 928-242-****, Mattnuttall1986@***.com.
- Usually good food and service
- Assistant manager is a bully
Preferred solution: Full refund
User's recommendation: Do not bring your loved ones here
So what was going to happen over the phone? A refund or remake require you to go back to the store.
And you certainly were not bullied, snowflake.
Also, invest in a fifth grade English book and a dictionary. And have someone proofread your post next time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey delibertly put something unbearably spicy in my food delivery. I still have food in a container.
- - Customer says the food was unbearably spicy and not edible.
- - Leftover food proves not edible; health dept testing is sought.
Complaint about food delivered and denial from the franchise. I still have the food which they debiberately put something unbearably spicy in.
I've known them for years of deliveries and they seem to be having problems. Their one delivery person quit recently and the Saturday staff is habitually rude to me. I am being elder abused by these people and am shocked at their attitude. Was in the food service industry for years.
Am retired airline employee in management. I am not the person they make me out to be. There is trouble somewhere as their attitude has totally changed since deliveries since 2009.beware of what the Saturday staff does to your delivery. I have the leftover food to prove it was not edible.
Do not trust these people.
They know i have health issues and put something very hot in my food for delivery. I blocked their phone # and would like to report this to the health department to test this food sample which i paid dearly for but couldn't eat.do no
User's recommendation: Do not order from this pizza delivery.
Phoenix, Arizona
False advertisement on online ordering
- - Spinach was listed as a calzone topping online.
- - It wasn't added due to corporate policy; the reviewer calls it false advertising.
I have always had my calzone with sausage, pepperoni, mushroom and spinach. All these are choices for a calzone online.
When my friend went to pick up the order, I'm in a wheelchair, they didn't cook it because she said corporate wouldn't let her put spinach in it. I couldn't understand why when it was a choice online.
False advertising having it as a choice and refusing to add it at the restaurant. Everywhere else has no problem with the spinach, why here.
User's recommendation: don't order online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFranchisee needs to lose restaurant
- - Staff used profanity.
- - Delivery drivers carry weapons.
- - Staff commented on people's weight; we boycott all Pizza Factory until the franchisee is gone.
The franchisee for Silver Springs, NV allows the following: Our family has been cussed at by staff, armed delivery drivers that continuously touch their weapons during deliveries, staff making poor comments about people's weight. This is just a short list. Our family along with most of our community have decided to boycott all Pizza Factory Restaurants unitl this franchisee is gone.
- Rude staff
Preferred solution: Franchisee removed
User's recommendation: Stay away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPizza cant pick up
- - Wrong Westwood location; Clarke ordered.
- - Delivery not possible; go online; wants 3 pizzas on the 16th at Westwood for 26.42 with a coupon.
Hi i went yo.wromg location on westwood coq. But my partner must hsve ordered from clarke.
I tried to.drive over but they are closed and they cant deliver.to westwood location. I contacted they said go.online.
how would i reverse chsrge or get the 3 pizzas on.the 16th preferrably at westwood. Im giving them to homeless
Its for 26.42
I can use a coupon cause i order quite often
User's recommendation: Do not prepay
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coquitlam, British Columbia
Pizza factory coquitlam rip off
Order 3 pizza to be picked up
They ripped me off
I phoned many times
They said they would provide new pizza but never did
I never got my pizza
- Dont provide pizza
Preferred solution: Full refund
User's recommendation: Dont prepay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped me off 26.42
Order jan 14 pizza factory coquitlam
Closed when i try to pick up
They said many times they would give pizza but manager never there
Always rude staff
Ask for refund never given
D
User's recommendation: Do not pre pay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCoquitlam ripped me off
Never got my pizza 26.42. They promised to provide the pizza.
2 months later im still hearing lies.coquitkam pizza factory complete liars. I never got my pizza or money
- Rip off
- Dont give pizza when paid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped off
I orderd pizza 26.42 for pickup feb 8. I never did get my pizza.they promised over and over to give me but each time i called they said that person exhist
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Your comment will appear after moderation
Hello Roselle. Your order came through, but was tagged by the 3rd party...Credit Card Merchant Services as not being accepted and for us to call for optional payment method.
We made your order anyway and called you as directed by the merchant service to get alternative payment. When you checked the payment you saw it was pending but on our end it shows payment method canceled and information deleted. Pending charges take some time to be released. We have no control over this whatsoever.
We did not and have not received that payment. We explained this to you and told you that if you did get charged, bring in the post showing that the amount was credited to us and we would refund the money immediately. You did not pick up the food and we had to throw it away. We haven't stolen anything from you and wasted the product.
We invited you to come in and see the proof of the charge not going through, which I cannot post here due to your personal information on it, but you have not done so. We are very sorry this happened, but we have tried to make ammends and explain the situation was out of our hands, but you have chosen to threaten us and post negative comments. I'm more than happy to meet with you and show you the Order Tags and the proof we never received any funds from your Credit Card. We hope you will see we are not in anyway trying to "SCAM" or "STEAL" anything from you or anyone else and let us mend our relationship with you and your family.
We take this situation seriously and have no desire to have bad relationships with any community member. Feel free to ask for me directly.
Eric Lombardi co-owner, Silver Springs Pizza Factory. If I'm not in, leave your contact information and I will be in touch ASAP.
The only way the retailer has your money is if the charge is no longer pending and has moved to “posted”. If the charge is posted to your account, dispute it with your bank.