Pixellot
Pixellot Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pixellot has 1.8 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Customer service awful", "DO NOT BIY THEIR PRODUCT".
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Antioch, California
Setup support
Mounting hardware for tripod appears to be different from videos and am having trouble mounting the camera.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Midlothian, Virginia
Subscription
Was not able to talk to anyone on the phone.There was an immediate busy signal once I called. No one ever answered the phone.
Probably not the best purchase if you are not interested in a expensive yearly subscription in order to just "use" the product. So you pretty much "never" own a $800 camera that you paid for because it is worthless without their subscription...smh
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elkhart, Indiana
It’s impossible to get ahold of customer support
Having issues with my camera, tried to call and email tech support with no answers. Even the ai support is no good
Hi! I'm Brandon with Pixellot, we'd be more than happy to assist you.
Please feel free to email me at brandonc@***.tv or our 24/7 support team at you.support@***.tv. Thanks!
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North Richland Hills, Texas
Talk to someone
No one will return emails or phone calls . Not even acknowledge you very disrespectful. Left at least 15 emails and have call 12 times
User's recommendation: Customer service awful
New York, New York
Trouble with my Pixellot camera
I just purchased a Pixellot camera but Im having trouble with it cos its not connecting to my wi-fi phone setting. I downloaded the app and followed the instructions but its not working. I need help please
did you email their support? they have it on the website support@***.tv - it happened to me and it turns out I didn't connect my phone to the camera correctly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
POOR CUSTOMER SERVICE AND SUBSTANDARD PRODUCT
I purchased a Pixellot Action camera. It did not work as designed, so I had to upgrade to a more expensive camera.
I spent about $1300-$1500 for hardware, accessories and shipping.
The camera worked very well at first, but as time went on we began to experience these system glitches where it would not record entire games or some of the footage was just gone or missing. I have attempted to speak with Pixellot by phone, but they have no direct contact by phone here in the USA.
I have sent emails and reach out to several people and I get responses back with no solutions. It's just a runaround
No one wanted to determine how to fix my issue
Their Customer Service is nonexistent and their product do not work as designed over a long period of time.
It works long enough to get outside of the return period then you begin to encounter a bunch of issues that they can't seem to fix.
Since they have no Customer Service Department, there is no one to speak with, you have to send emails to try to describe everything. So as you can see you may send 10-15 emails trying to clarify something, then they just close the ticket as if the problem has been resolved.
It's just a real scrappy way to do business.
If you're in the market for this type of recording system, DO NOT CHOOSE PIXELLOT.
IT'S NOT WORTH THE HEADACHE IT CAUSED AND THE LOST/MISSED MEMORIES YOU CAN'T GET BACK!
User's recommendation: DO NOT BIY THEIR PRODUCT
Sales
I am trying to contact the company sales department for almost a month and they never responded back
- Nem
Preferred solution: Contact the company sales department
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Hey Phenix, I'm Brandon Cremeen with Pixellot. So sorry to hear you had a poor experience!
We'd be more than happy to assist! We have 24-hour support through our live chat on our site You.Pixellot.tv.
You can also email us at you.support@***.tv or me directly at brandonc@***.tv. Thanks!