Pix-Star Reviews
Pix-Star Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pix-Star has a 2.1 star rating based on 6 customer reviews and consumers are mostly dissatisfied. Reviewers praise the product but repeatedly cite lousy customer service, poor web help articles, delayed shipping, and pay-for support with a monthly recurring charge.
Key Takeaways for Future Customers
- Check recent Pix-Star reviews for recurring customer complaints before buying.
- Expect medium price level but limited live support and possible pay-for service fees.
Negative Feedback / Risk Areas
- Nonexistent or slow customer service and unanswered support requests.
- Delayed deliveries and device failures without effective returns or refunds.
- Third-party pay-for support and monthly recurring charges reported.
Positive Feedback
Customers call the frames a nice product when they work.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pix-Star has a 2.1 star rating based on 6 customer reviews and consumers are mostly dissatisfied. Reviewers praise the product but repeatedly cite lousy customer service, poor web help articles, delayed shipping, and pay-for support with a monthly recurring charge.
Key Takeaways for Future Customers
- Check recent Pix-Star reviews for recurring customer complaints before buying.
- Expect medium price level but limited live support and possible pay-for service fees.
Negative Feedback / Risk Areas
- Nonexistent or slow customer service and unanswered support requests.
- Delayed deliveries and device failures without effective returns or refunds.
- Third-party pay-for support and monthly recurring charges reported.
Positive Feedback
Customers call the frames a nice product when they work.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor quality and terrible online service
Unit is less than 6 months old, screen is so dark nothing is visible, no pictures or menu prompts. The online service is a pay for activity, that is unacceptable.
User's recommendation: Don’t buy this product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGynormus1@***.net
- - View photos and videos from USB drives only.
- - Must I register Lux 17?
- - Is a web network required?
- - What happens if a video is over 2 minutes?
I sent a message 4 days ago, but have NOT received an answer. I will try again.
I want to view photos and videos form a USB Thumb Drive ONLY. One thumb drive for photos and one thumb drive for videos. (1) Do I have to register my Lux 17? (2) Do I have to connect to my web network?
(3) What will happen if I try to load a video that is longer than 2 minutes? Please answer me. I've had the Lux 17 for 10 days and I have not plugged it in yet.
I do not want to do something wrong. Thank you...DJ
User's recommendation: Good Luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service
- - Ordered a 17-inch PIX STAR frame in Oct 2024; shipped in Nov, arrived January.
- - Photo tagging fails because the subject line is not shown.
- - No response from support.
I ordered the new 17 inch frame in October of 2024. I paid for it and they said it would ship in November.
I didn't recieve the frame until January. I gave the frame as a birthday gift, since it didn't arrive in time for Christmas.
We just opened it and set it up. For some reason, when you send the frame a photo, it won't display the subject line from the email, so you can't name your photos. There are four options in the settings for sending and displaying the pictures.
The other three options work. It will display the Jpeg file name, but not the subject line.
This is my fourth PIX STAR frame. This is the first one that I have had an issue with. Unfortunately, I haven't gotten a response from the tech support or the sales department.
At this point, the frame is useless if I can't tag the photos to give some reference to where the photo was taken and or the subject matter.
Very disappointed in the customer service, or lack there of. At this point I am sure the software in the frame is defective, and I want to return the frame, but of course, I can't get a response from anyone. I will update my review if I ever hear from the company.
At this point I would not recommend purchasing one of their frames. If you have an issue, you're on your own.
User's recommendation: Don't buy a product. Their customer service is not existant.
Dallas, Texas
I need help troubleshooting a problem
Screen says it will enter sleep mode in 1 second. The pics are playing behind the screen with the words. How do I made the white box with the words go away?
Huntsville, Alabama
We need to talk yo s support person and cannot find a phone number. Umbrd.
- - Pix-star stopped receiving photos.
- - It thinks there is no Wi-Fi, which is wrong.
- - They want to speak to someone at 256-366-**** and popandlala@***.com.
Our pix-star stopped receiving photos, seems it thinks we dont have wi-fi which is wrong. We are trying but having no luck.
We need to talk to someone at 256-366-****.
I am not the upset customer this thinks i am. We are popandlala@***.com
Waiting 2 months for delivery of lux 17-in digital frame order number SPH 31559. No customer service Representatives instead a pay for service that does not work. Canceling order inNo customer service
- - Order s p h 31559 shipped Sept 10, 2024; has not arrived.
- - Paid $321.43 for a 17in Pixar frame; they refer to a $30/mo answer research service.
Order number s p h 31559 shipped September 10th 2024 has never arrived. Paid $321.43 for a 17 inch Pixar digital frame.
Customer service is non-existent.
They refer you to pay for answer research company that takes your credit card and set you up for a monthly recurring charge of $30 per month. Absurd!
User's recommendation: Do not order from this company.
Hello, Thank you for your message, You did “pre-order” a 17” frame but I think you misread it because it was a pre-order for delivery from November. Well, the first frames have left and the rest are on their way for delivery in the next 3 weeks at the latest.
I see that a chargeback has been opened, but you know, all you would have had to do was ask us for a refund and we would have refunded you.
I can understand, you may have been ripped off before and didn't want that to happen again but we are an honest company. If you wish you can write to us directly via our support: https://***/support/ Best regards, The pix-star team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew frame is not working
- - Pix-Star 10 frame stopped working; cannot access settings.
- - Order SPH31186; purchased in July; please call 407-963-**** to resolve.
Hello,
I am at a loss here. I purchased a Pix-Star 10 digital frame (Order #SPH31186) in July of this year. It has completely stopped working. I was trying to fill out a request to talk to someone online but the form asks for my frame's serial number. I can't get to my settings on the frame because it stopped working. We've tried all the troubleshooting tricks but nothing happens. None of the buttons on the frame are responding and the remote won't work either (we put in new batteries). I need someone to call me as soon as possible at 407-963-****. I would like to get this resolved.
Thank you,
Tana Little
Hello, Thank you for your message. I just came across the website and checked your order.
I don't know if your problem has been solved or not with pix-star, but you can simply contact them via this form: https://***/support/ and fill in the necessary information, you can request a replacement frame by providing the order number.
They'll exchange it for you as soon as possible. Best regards, The pix star team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScreen is frozen on FotoConnect XD
Help! I dont want to lose my pictures.
I have tried resetting, but that did not work. It is stuck on preparing slideshow
Preferred solution: Told how to fix the problem
Hello, Thank you for your message. I don't know if your problem has been solved or not with pix-star, but you can simply contact them via this form: https://***/support/ and fill in the necessary information. Regards, The pix-star team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot email about changing mypixstar.com instead of pixstar.com by July 15th, 2024
How do I change my registered photo frame from @***.com to @***.com as you have requested?
Hello, Thank you for your message, You've normally received alerts from Pix-star in recent months to warn you that e-mail addresses with @***.com will no longer be accessible, as the real address (for all Pix Star users) has always been "@mypixstar.com", but we could also offer @***.com, which can no longer be used for technical reasons. Use @***.com and you'll see that it works.
Give it a try and send your pictures to pix star: xxxxxxx@***.com in your side you have nothing to do on your frame or your account online regarding your e-mail address. Best regards, The pix star team
Valley Stream, New York
Remote
I need to get a replacement remote. I dont know which one to get.
I have a model number of the frame. See below
Hello, remote controls are currently not available for purchase on our website. Please contact us on our support page pix-star.com/support and we will find one from our repair center. Regards
Sheridan, Illinois
Can't reset password
- - Trying to reset the frame but didn't receive the reset email.
- - The frame email on file is Vjohnson49@***.com.
Trying to reset my mother in law's frame, but did not receive email. Her frame email is: Vjohnson49@***.com.
I believe that I set up her account with her personal email: Vjohnson49@***.com. please advise.
Thank you,
David Cardinal
810 206-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTech support
- - No response from Pix-Star after calls and emails.
- - Loves the product but won't recommend due to lack of live support and no published number.
Nothing happened! I both called and emailed Pix-Star and received no response to my questions.
I love the product, but I would recommend that you don't buy a product from a company that does not publish their real phone number or have live customer support (web based or otherwise). This third-party service company is disgusting!
- Nice product
- Lousy customer support and poor web based help articles
Preferred solution: A call from their tech support for real
User's recommendation: Don't buy from this company
Hello, We are an online only customer service so you won't be able to call us. You can contact us on our website with live chat or support web form.
Please let us know what the issue is and we will help you resolve it. Regards Pix-star team
I can't find my verification code on YouTube for the two-step verification to set up Pixstar
- - No one called back; chat went to a secure line that wasn't up.
- - Verification required a PC; not everyone has one.
No one ever called me back and the chat went to a secure line that wasnt up at the time needed to be refreshed, pay money, That would be refunded, too much work. You also had to go to a PC to complete the verification product process not everyone has a PC
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Hello DJ, We’re very sorry to hear that you didn’t receive our earlier replies — we always aim to answer support requests within 1–2 business days. Sometimes our messages can unfortunately be filtered into the spam/junk folder, so we recommend checking there.
If you still don’t see a reply, please try reaching us again, and we’ll gladly follow up from an alternate email address to make sure you get the information you need. Regarding your questions: Registration – You don’t need to register your Lux 17 if you only want to use it with USB/thumb drives. Registration is needed for the cloud, send pictures by email or the mobile app or the web dashboard. Network connection – A Wi-Fi connection is only required for sending photos through the app, email, or cloud.
For USB/thumb drive use, it’s not necessary. Videos – The Lux 17 supports short video clips, up to 2 minutes is an approximate length, it depends more on the size of the file, so it the video is more compressed and smaller than the frame, you will be able to upload a longer video. Videos can be played from a USB stick or hard drive, but not copied to the internal frame memory. You have to use the cloud in order to so.
We hope this helps you get started with your frame.
Please don’t hesitate to reach out again if you need more guidance — we’re here to help and want you to enjoy your Pix-Star experience. Best regards, The Pix-Star Team