Milagros M Utt

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No Response

Pivo - No Response

While I was changing my Pivo, the top rotating bit separated from the main bit. A little spring and a dark cap dropped out, yet I can't get it back in. The insurance company said Amazon must replace it because I am still in the time frame, and Amazon is not honoring the replacement.

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Pros:
  • Pictures and videos are amazing
Cons:
  • Very fragile

Preferred solution: Replacement

User's recommendation: Be very gentle

1 comment
Sherwin M Nxp

Hello Milagros, Thank you for your message and we're sorry to hear about your Pivo Pod. To better assist you, please email us at support@***.ai.

Looking forward to hearing from you. Best, Pivo Support

Denee B

Need an accessory

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I do not have my cord to my PIVO. I need a new one, & possibly an instruction manual.

My name is Denee Bynum

Dbynum5@***.com

(215)490-****

I purchased mine last year & I still havent used it yet.

Im missing pieces.

I cant find my order through my emails so I sent you my info.

Hopefully you can locate my order in your end. Thanks

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Preferred solution: Deliver product or service ordered

1 comment
Sherwin M Nxp

Hello Denee, Thank you for your message. To better assist you, please email us at support@***.ai.

Looking forward to hearing from you. Best, Pivo Support

Charlie C Oyv

Broken Pivo no response from PIVO

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Very unhappy customer, sent e mails to support with ten minutes video showing Pivo not working, the only reply is case up date and another reference number. My Pivo was purchased in July and it is covered by warranty At present reference number is 106700

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Preferred solution: Full refund

1 comment
Sherwin M Nxp

Hello Charlie, Thank you for your message. As per checking, our representative was able resolve the issue and send a replacement device.

Please let us know if you have other questions by emailing us at support@***.ai. Best, Pivo Support

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