Pitman Yacht Services
Pitman Yacht Services Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pitman Yacht Services has a 1.0 star rating from 1 review with consumers mostly dissatisfied; rating distribution shows 100% unfavorable. Customers report high price levels and problems with customer service and discounts.
Positive Feedback
No positive notes appear in the available review.
Negative Feedback / Risk Areas
- Pitman Yacht Services customer complaints emphasize poor customer service and lack of accountability, including confrontational staff.
- Reports of inadequate repairs resulting in oil and seawater leaks raise quality and mechanic oversight concerns.
- Customers describe a high price level and disappointing discounts and special offers.
Key Takeaways for Future Customers
- Check Pitman Yacht Services reviews before scheduling service.
- Confirm refund and warranty terms and clarify billing and refunds in writing.
- Get a detailed scope of work and inspection plan documented prior to repairs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pitman Yacht Services has a 1.0 star rating from 1 review with consumers mostly dissatisfied; rating distribution shows 100% unfavorable. Customers report high price levels and problems with customer service and discounts.
Positive Feedback
No positive notes appear in the available review.
Negative Feedback / Risk Areas
- Pitman Yacht Services customer complaints emphasize poor customer service and lack of accountability, including confrontational staff.
- Reports of inadequate repairs resulting in oil and seawater leaks raise quality and mechanic oversight concerns.
- Customers describe a high price level and disappointing discounts and special offers.
Key Takeaways for Future Customers
- Check Pitman Yacht Services reviews before scheduling service.
- Confirm refund and warranty terms and clarify billing and refunds in writing.
- Get a detailed scope of work and inspection plan documented prior to repairs.
Tarpon Springs, Florida
No Customer Service or Accountability
- - Customer reports a bad experience at Pitman Yacht; Dave yelled at them.
- - Engine work replaced only the oil pan; oil and seawater appeared in the sump.
DO NOT TAKE YOUR BOAT TO THIS PLACE! I just had an incredibly bad experience with this place and will never return or recommend them to anyone.
I had to hang up on Dave (the head mechanic) after he went on a tirade yelling at me over the phone for several minutes. They know nothing about customer service at PITMAN YACHT! I took my inboard Searay Sundancer to Pitman and they pulled the engine and replaced the oil pan. I then used the boat the first time and noticed oil and now excessive seawater in sump area.
I thought that perhaps they didn't get all of the oil out and clean it properly so I added an oil sock and cleaned it out myself. I took it out a second time and noticed the same. I then went back to Pitman and talked to Dave who said he would send a mechanic out to look at my boat. They sent one out the next week and I called them back.
Then Dave told me that after pulling the engine all they did was replace my oil pan and they didn't inspect or do anything else.
That is mechanics 101 that you inspect and tell the customer what else is causing your oil leak not to just replace an oil pan because that "may" be the leak. Now I have an oil leak and a water leak to boot!
Preferred solution: Price reduction
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