New Reviewer

Lied About Fees, Refuses to Cancel Account

I should have known I was in trouble when I first got into this credit card processing account with Securepay.com and Pipeline Data. NONE of the fees and terms they quoted on the phone were accurate once I got my bill. My contract finally ended and now I have been trying to cancel this account for SIX months. Seriously. I have sent them SIX written requests to cancel. They have sent me no acknowledgement of my letters but instead, just take more money from my account again the next month. Please, spend some time getting to know these people before you do business with them. They have a D rating from the BBB...and they deserve and a big fat F.
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ID
#318326 Review #318326 is a subjective opinion of poster.
Location
Lawrenceburg, Indiana
New Reviewer

Bait and switch

Secure pay and Pipeline data are a rip off they ask you what your monthly say 3000.00 when you process for monthly billing for 2953.45 they Audit your account and will not release funds for 2 weeks and then they deny your release. They make you credit back to the company the 2953.45 then charge you 120.00 to do this. Bottom line you don't get paid and it cost you money. This is a rip off company and should not be trusted. I have learned a lesson and will never do business with them again.
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ID
#233168 Review #233168 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Loss
$3100
New Reviewer

Card Accept is a Fraud

Pipeline Data, Secure Pay and Card Accept are the same company. I also was a victim of fraud. I was able to get a refund for some of the fees that they take out immediately. I still fighting to get my money back from a phone I had purchase for wireless transactions that I never received from a salesman that does not work from Sprint although he gives the impression that he does. I also found out Card Accept in the past operated under another name. They also have a C rating from BBB and numerous complaints for fraudelant behavior. If anybody knows how we can put this *** man Randy McCoy out of business, please let me know.
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5 comments
#441107

I have done 1 credit card transaction with them. They withheld the funds pending verification although I have sent them signed credit card receipt, invoice etc.

Not only have they not released my funds but they have charged me a $143 debit to my bank account. Mind you I only signed up with them 10 days ago.

#244606

These jokers have been holding funds from customers who have paid claiming that they need to review the transactions. We have contacted an attorney to file suit or otherwise clear this up.

These people give business a bad name.

Jerks...

#188694

They are liars and scam artists! They opened up an account and have been taking money out of my bank account when an account was never established!

BEWARE of Paula Frado!

#161502

Total scam, its bs, stay away. They say theres some bs cancellation fee on top of this gorrible monthly charge and archaic services

#121889

I wish I had look a little closer. I just signed up with card accept to accept credit cards.

there was to be a $9 statement fee per month.

First thing I notice was a charge for $53.90 monthly fee from Pipeline Data. Nothing was ever said about Pipeline Data and I didn't authorize them to take this money.

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ID
#170445 Review #170445 is a subjective opinion of poster.
Location
Baltimore, Maryland
Loss
$500
New Reviewer

Over $10,000 held hostage: charged $300 with no intention of depositing our money

When we charged our two biggest charges, totaling more than 10 grand, Pipeline charged the cards but refused to deposit the money in our bank. They said that the high amounts were two risky, even though we've never had a client challenge a charge. They gave us two alternatives: either submit a pile of documents, or refund the money to our clients. I can understand that they might have a limit to how much they want to charge a card, but the way they go about it is unethical. Basically, they charge you for transactions they are not willing to complete. They apparently do this regularly. It was a $300 lesson. We won't use them again.
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1 comment
#186171

I OWN A COMPANY WITH ONLY 5 EMPLOYEES AND WE HAVE USED PIPELINE DATA FOR LESS THAN 2 MONTHS. WE GAVE A REFUND TO A CUSTOMER OF ABOUT $300.00.

WE HAD ABOUT 15K IN CREDIT CARD CHARGES THE SAME WEEKEND. PIPELINE DATA (GREG MUTER) THEN BLOCKED THE ACCOUNT AND WE HAVE NOT SEEN ANY OF THE 15K FOR ALMOST A MONTH. WE CANNOT MAKE A DEPOSIT BECAUSE THEY HOLD HOLD THE MONEY THAT THEY RECEIVED ON THE CREDIT CARD FROM MY CUSTOMER (NEVER DEPOSITED A PENNY) THEN THEY GO TO YOUR BANK ACCOUNT AND TAKE WHAT EVER YOU HAVE IN IT.

THEY HAVE OVERDRAWN THE ACCOUNT 3 TIME IN A WEEK WHILE HOLDING THE 15K. WHAT CAN WE DO ?

ID
#131108 Review #131108 is a subjective opinion of poster.
Location
Boston, Massachusetts
New Reviewer

SECUREPAY.COM AND PIPELINE DATA

SECUREPAY.COM AND PIPELINE DATA STAY AWAY FROM SECUREPAY (SECUREPAY.COM - OWNED BY PIPELINE DATA) IF YOU PLAN TO USE E-COMMERCE FOR YOUR BUSINESS. IT'S A CHEESY OPERATION WITH VERY POOR SERVICE. SEARCH FOR REVIEWS OF "PIPELINE DATA" AND YOU'LL SEE ALL KINDS OF COMPLAINTS. RUN FAR, RUN VERY FAR! STAY AWAY FROM SECUREPAY (SECUREPAY.COM - OWNED BY PIPELINE DATA) IF YOU PLAN TO USE E-COMMERCE FOR YOUR BUSINESS. IT'S A CHEESY OPERATION WITH VERY POOR SERVICE. SEARCH FOR REVIEWS OF "PIPELINE DATA" AND YOU'LL SEE ALL KINDS OF COMPLAINTS. RUN FAR, RUN VERY FAR!
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16 comments
#498756

Pipeline and Securepay took unauthorized payments from my account without my permission and cause my bank to overdraft. This company is a scam

#295116

Why would they send an email to my wife saying she has an invoice for $107.00 and she knows nothing about it?

#257228

I told the lady that I better not be charged after I cancel my account and she said, "we don't do that here"

My account was cancelled over two weeks ago and I do have an email confirming it and I was charged $40 for monthly fees.

What an absolute joke this company is.

#247183

I wish I would have found this site earlier. They are HORRIBLE!!!

Horrible customer service and I have been charged so many fees that I have to dispute every month!

STAY AWAY!!!

#154470

I really blame my self for not researching pipeline data first. I was sucked in by their free offer of no fees to sign up.

In my two months of using them, I have been charged over $110 in non use fees. I just opened my online store and sales havent started to come in yet, so no I am paying for non use!!! When I called to discuss the fees during business hours I was told no one was available to talk to me, right then and there I knew I had made a big mistake. They are crooks, unprofessional and have an F rate with the BBB.

How could I not have looked into them first.

Live and learn, I had to close my bank account I have had for 20 years to keep them out of it. I am waiting for them to send me to collections, and I will fight that tooth and nail.

#110899

newbusinessowner, they did the same thing to me. they "say" they never received my cancellation form.

they've received every thing else I've emailed/faxed to them. they're a bunch of crooks and they have poor customer service skills as well. i wish i'd checked them out before I signed on with them. but, i'm getting joy out of discouraging others to sign on with them.

so far i've turned 6 away from signing on with them. :(

#102270

They are the worst! STAY AWAY!

I am telling you or you will regret. I closed an account and even then kept charging me monthly for not having account activity. Hello? No activity because I closed the account *** people.

Then last week they charged me annual fee, for a closed account. Can you believe this? I feel like killing someone.

Are they out of their minds??????? Bunch of idiots.

#97704

Stay away from charge.com(pipelinedata) they charged me 185 this month for a PCI compliance fee when they never discussed when the charge should occur and the necessary steps!!! I am seriously considering taking this to court.

#51775

Here Here! Stay away from Pipeline Data!

They took $150.00 out of my business account and never notified me regarding this. When I called they said that it was in a letter that was sent out. I told them I NEVER received the letter. They said that it was noted on my account that the letter was sent out.

SO WHAT? I have called 3 times to dispute this and they will not reimburse my money.

THEY DO NOT HAVE THE RIGHT TO GET INTO MY ACCOUNT AND TAKE MONEY WHEN THEY FEEL LIKE IT!!!! THIS SHOULD BE CRIMINAL AND CHARGES SHOULD BE FILED AGAINST THEM!

#34680

:( Stay away from Pipeline and Securepay!! Using them for your merchant needs is a terrible idea.They are lazy, evil, thieving, lying, cheating idiots.

Pipeline is the worst display of professionalism I have ever seen.

If you want your business to do well, then DO NOT USE THIS COMPANY!! Believe me, you will regret it for a long time.

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ID
#120970 Review #120970 is a subjective opinion of poster.
Location
Dallas, Texas

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