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PIPELINE DATA

PIPELINE DATA

www.pipelinedata.com
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angelaphebus D
map-marker Lawrenceburg, Indiana

Lied About Fees, Refuses to Cancel Account

I should have known I was in trouble when I first got into this credit card processing account with Securepay.com and Pipeline Data. NONE of the fees and terms they quoted on the phone were accurate once I got my bill.

My contract finally ended and now I have been trying to cancel this account for SIX months. Seriously. I have sent them SIX written requests to cancel. They have sent me no acknowledgement of my letters but instead, just take more money from my account again the next month.

Please, spend some time getting to know these people before you do business with them. They have a D rating from the BBB...and they deserve and a big fat F.

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timgosa G
map-marker Saint Louis, Missouri

Bait and switch

Secure pay and Pipeline data are a rip off they ask you what your monthly say 3000.00 when you process for monthly billing for 2953.45 they Audit your account and will not release funds for 2 weeks and then they deny your release. They make you credit back to the company the 2953.45 then charge you 120.00 to do this.

Bottom line you don't get paid and it cost you money.

This is a rip off company and should not be trusted. I have learned a lesson and will never do business with them again.

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Loss:
$3100
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1

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Taken i
map-marker Baltimore, Maryland

Card Accept is a Fraud

Pipeline Data, Secure Pay and Card Accept are the same company. I also was a victim of fraud. I was able to get a refund for some of the fees that they take out immediately. I still fighting to get my money back from a phone I had purchase for wireless transactions that I never received from a salesman that does not work from Sprint although he gives the impression that he does.

I also found out Card Accept in the past operated under another name. They also have a C rating from BBB and numerous complaints for fraudelant behavior.

If anybody knows how we can put this *** man Randy McCoy out of business, please let me know.

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Loss:
$500
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1
5 comments
Guest

I wish I had look a little closer. I just signed up with card accept to accept credit cards.

there was to be a $9 statement fee per month.

First thing I notice was a charge for $53.90 monthly fee from Pipeline Data. Nothing was ever said about Pipeline Data and I didn't authorize them to take this money.

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Guest

Total scam, its bs, stay away. They say theres some bs cancellation fee on top of this gorrible monthly charge and archaic services

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Guest

They are liars and scam artists! They opened up an account and have been taking money out of my bank account when an account was never established!

BEWARE of Paula Frado!

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Guest

These jokers have been holding funds from customers who have paid claiming that they need to review the transactions. We have contacted an attorney to file suit or otherwise clear this up.

These people give business a bad name.

Jerks...

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Guest

I have done 1 credit card transaction with them. They withheld the funds pending verification although I have sent them signed credit card receipt, invoice etc.

Not only have they not released my funds but they have charged me a $143 debit to my bank account. Mind you I only signed up with them 10 days ago.

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cpschorr P
map-marker Boston, Massachusetts

Over $10,000 held hostage: charged $300 with no intention of depositing our money

When we charged our two biggest charges, totaling more than 10 grand, Pipeline charged the cards but refused to deposit the money in our bank. They said that the high amounts were two risky, even though we've never had a client challenge a charge.

They gave us two alternatives: either submit a pile of documents, or refund the money to our clients. I can understand that they might have a limit to how much they want to charge a card, but the way they go about it is unethical. Basically, they charge you for transactions they are not willing to complete. They apparently do this regularly.

It was a $300 lesson. We won't use them again.

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1 comment
Guest

I OWN A COMPANY WITH ONLY 5 EMPLOYEES AND WE HAVE USED PIPELINE DATA FOR LESS THAN 2 MONTHS. WE GAVE A REFUND TO A CUSTOMER OF ABOUT $300.00.

WE HAD ABOUT 15K IN CREDIT CARD CHARGES THE SAME WEEKEND. PIPELINE DATA (GREG MUTER) THEN BLOCKED THE ACCOUNT AND WE HAVE NOT SEEN ANY OF THE 15K FOR ALMOST A MONTH. WE CANNOT MAKE A DEPOSIT BECAUSE THEY HOLD HOLD THE MONEY THAT THEY RECEIVED ON THE CREDIT CARD FROM MY CUSTOMER (NEVER DEPOSITED A PENNY) THEN THEY GO TO YOUR BANK ACCOUNT AND TAKE WHAT EVER YOU HAVE IN IT.

THEY HAVE OVERDRAWN THE ACCOUNT 3 TIME IN A WEEK WHILE HOLDING THE 15K. WHAT CAN WE DO ?

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Menachem Whn
map-marker Dallas, Texas

SECUREPAY.COM AND PIPELINE DATA

SECUREPAY.COM AND PIPELINE DATA

STAY AWAY FROM SECUREPAY (SECUREPAY.COM - OWNED BY PIPELINE DATA) IF YOU PLAN TO USE E-COMMERCE FOR YOUR BUSINESS. IT'S A CHEESY OPERATION WITH VERY POOR SERVICE. SEARCH FOR REVIEWS OF "PIPELINE DATA" AND YOU'LL SEE ALL KINDS OF COMPLAINTS. RUN FAR, RUN VERY FAR!

STAY AWAY FROM SECUREPAY (SECUREPAY.COM - OWNED BY PIPELINE DATA) IF YOU PLAN TO USE E-COMMERCE FOR YOUR BUSINESS. IT'S A CHEESY OPERATION WITH VERY POOR SERVICE. SEARCH FOR REVIEWS OF "PIPELINE DATA" AND YOU'LL SEE ALL KINDS OF COMPLAINTS. RUN FAR, RUN VERY FAR!

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16 comments
Guest

Pipeline Data is without question one of the worst. They unilaterally terminated my account with them while retaining proceeds of several sales totaling several thousands of dollars for what they c laimed would be a 6-month term (security).

The 6-month period has long passed. They now ignore my attempts to contact them to discuss return of my money.

I guess it's time to sue. Bastards.

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Guest

I have to say, after I signed on with Pipeline/Secure pay, I heard of numerous complaints against them and I became quite nervous and considered severing my contract with them.

However, in the past seven months, I have retained them and I have had zero problems so far. I've called a couple of times with questions, and I've always been helped quickly and with politeness.

I understand there are MANY complaints against them; I just wanted to add one positive response.

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Guest

My bank account was charged twice for my annual fee, once in Dec 2007 then again in May 2008, I was told I would receive a refund for the charge in May in 30 days, as of this date still haven't received it. It has been 29 days....hum???

Have been with them three years this is the first time something has happened, I know mistakes happen so was willing to wait it out, but it is getting very close to the thirty days. $99 isn't a lot of money to some people but to a small business it means paying an electric bill or some of the rent....

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Guest

Well back on 6.3.08 I wrote that I was to get a refund from pipeline data within thirty days, well folks it is now 6.9.08 and still haven't received the $99 refund so now it has been 35 days.....???????????? Called them and got probably a run around I was told if it isn't in my bank by wedesday 6.11.08 to call them and they would have to put another refund order in,,, yea right and guess I will have to wait for another thirty days. I believe this was a scam, how many other folks have they did this too, wow look at the interest you could make if you did a 1000 people and kept their money for a month or two....

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Guest

STAY AWAY FROM PIPELINE, CANCELED MY ACCOUNT WITH THEM IN JAN 08--DUE TO OUTRIGHT CRIMINAL BUSINESS PRACTICES. SINCE THEN I HAVE LEARNED THEY CONTINUED TO BILL ME FOR 6MONTHS---CALLED THEM AND THEY TOLD ME SINCE I DID NOT NOTIFY THEM IN TIME THEY WILL BE STEALING THIS MONEY FROM ME, OUTRIGHT CRIMINAL

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Guest

Pipeline and Securepay took unauthorized payments from my account without my permission and cause my bank to overdraft. This company is a scam

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Guest

I have tried to cancel my account with them four times over the last four months via fax. It is like screaming in the dark.

It is impossible. This company is a scam.

Stay far far away. I have had to involve our attorney.

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Guest

:( Stay away from Pipeline and Securepay!! Using them for your merchant needs is a terrible idea.They are lazy, evil, thieving, lying, cheating idiots.

Pipeline is the worst display of professionalism I have ever seen.

If you want your business to do well, then DO NOT USE THIS COMPANY!! Believe me, you will regret it for a long time.

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Guest

Here Here! Stay away from Pipeline Data!

They took $150.00 out of my business account and never notified me regarding this. When I called they said that it was in a letter that was sent out. I told them I NEVER received the letter. They said that it was noted on my account that the letter was sent out.

SO WHAT? I have called 3 times to dispute this and they will not reimburse my money.

THEY DO NOT HAVE THE RIGHT TO GET INTO MY ACCOUNT AND TAKE MONEY WHEN THEY FEEL LIKE IT!!!! THIS SHOULD BE CRIMINAL AND CHARGES SHOULD BE FILED AGAINST THEM!

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Guest

Stay away from charge.com(pipelinedata) they charged me 185 this month for a PCI compliance fee when they never discussed when the charge should occur and the necessary steps!!! I am seriously considering taking this to court.

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Guest

They are the worst! STAY AWAY!

I am telling you or you will regret. I closed an account and even then kept charging me monthly for not having account activity. Hello? No activity because I closed the account *** people.

Then last week they charged me annual fee, for a closed account. Can you believe this? I feel like killing someone.

Are they out of their minds??????? Bunch of idiots.

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Guest

newbusinessowner, they did the same thing to me. they "say" they never received my cancellation form.

they've received every thing else I've emailed/faxed to them. they're a bunch of crooks and they have poor customer service skills as well. i wish i'd checked them out before I signed on with them. but, i'm getting joy out of discouraging others to sign on with them.

so far i've turned 6 away from signing on with them. :(

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Guest

I really blame my self for not researching pipeline data first. I was sucked in by their free offer of no fees to sign up.

In my two months of using them, I have been charged over $110 in non use fees. I just opened my online store and sales havent started to come in yet, so no I am paying for non use!!! When I called to discuss the fees during business hours I was told no one was available to talk to me, right then and there I knew I had made a big mistake. They are crooks, unprofessional and have an F rate with the BBB.

How could I not have looked into them first.

Live and learn, I had to close my bank account I have had for 20 years to keep them out of it. I am waiting for them to send me to collections, and I will fight that tooth and nail.

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Guest

I wish I would have found this site earlier. They are HORRIBLE!!!

Horrible customer service and I have been charged so many fees that I have to dispute every month!

STAY AWAY!!!

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Guest

I told the lady that I better not be charged after I cancel my account and she said, "we don't do that here"

My account was cancelled over two weeks ago and I do have an email confirming it and I was charged $40 for monthly fees.

What an absolute joke this company is.

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Guest

Why would they send an email to my wife saying she has an invoice for $107.00 and she knows nothing about it?

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