marvin h Egs

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| map-marker Lloydminster, Alberta

Can't contact anyone at pipe dreams to get customer service

Pipedream Products - Can't contact anyone at pipe dreams to get customer service
Pipedream Products - Can't contact anyone at pipe dreams to get customer service - Image 2
Updated by user Sep 29, 2023

have heard back but no resolve yet but assure me its being looked into

Original review Sep 21, 2023
Haven of your products that is not working properly[broke]and have been trying to get in contact with someone at pipe dreams to get replaced and can't seem to get a hold of anyone to look after me.no point having a good product or warrantee if u can't contact the company to get the problem fixed
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User's recommendation: not if u can't get a problem fixed

Jocelyn A Tff

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No code was received for product refund

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Pipedream Products - No code was received for product refund
Pipedream Products - No code was received for product refund - Image 2
Pipedream Products - No code was received for product refund - Image 3
Invoice# S108594 Date of receipt: 07-07-2023 Time of Purchase: 18:4718 Sales Person Marta Product Remote Control WP Bullet SKU: 603912****09 Price: 36.99 Please assist with replacement of this product.
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Loss:
$37
Pros:
  • Customer
Cons:
  • Contact with customer

Preferred solution: A replacement product

User's recommendation: Keep all information on your product.

Charles L Aor

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Cant register warranty

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Pipedream Products - Cant register warranty

I boughta product on 5/16 from an authorized retailer it never did work they showed me in the store that it worked but only for a few seconds and said it just needed charged it was super dead I took it home and I charged it for the amount of time she told me to charge it for and I took it off the charger and it never did work it just won't work now when I try and charge it it doesn't even charge I'm not sure if it's the cord or if it's the product itself however it's never been used and the store told me to register the warranty and then contact you guys it has a year long warranty however when I try and register the warranty it tells me that that product warranties already expired so I'm not sure what to do but I know I need to get this replaced I paid $150 for this product I'm quite upset about how unavailable customer service is and how difficult it is to reach somebody I've tried calling for days

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Loss:
$162
Cons:
  • Product is no good
  • No customer service
  • Website sucks cant register a legit purchased product with proof

Preferred solution: Full refund

User's recommendation: Just don't buy your waste and your money it's impossible to reach customer service

Anonymous

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Verified Buyer
| map-marker Sharon, Wisconsin

Scam Alert

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Pipedream Products - Scam Alert

Completely dishonest business practices, I smell a scam. The manufacturer sells their items to a distributor and a distributor sells their items to a merchant to sell to me the customer thats the chain.

Well lets say the base. Bait and switch, false advertising, and selling items that dont even belong together. Basically paying for one thing and getting another. This is dangerous I mean, thank God it didnt work because you cant play with medical equipment people die.

Basically, its a scam because they do not back their product. They advertise 3 separate manufacturers warranties, but when I called to file a claim, they claim that the warranty has expired.

I bought this November 25, 2022, its November 26, 2022 , and no warranty after they promised the 60 day warranty, they came with the box the manufacturer on the website pipedreams.com offer the 90 day warranty from the date of purchase if you saw your receipt and they also offer a one-year warranty if something mechanically is wrong with it and none of them are able to be cashed out on or none of them are able to be clean because its a blockage in the system. They stop the customers right its a trap theres no way to file a claim because theyre claiming that the warranty is expired one day after the purchase

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User's recommendation: Don’t buy from this company if you were a merchant do not buy from this manufacturer because they do not back their product and although I’m just one person y’all gonna have like a bunch of people mad because they bought something and the companies in back in it so here y’all are with a bunch of pissed off people more than a damn money back because of *** don’t work and y’all can you do Siri

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