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Can you give a negative number of stars? We have had to use our home warranty twice for plumbing since buying a new home in Garland last Oct. Both times the home warranty company sent out the same company, PipeDoctor247. The first time they refused to do any work...
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ID
#2780414 Review #2780414 is a subjective opinion of poster.
Cons
  • Long wait times on phone
  • At least a week before they make their 1st visit
  • Lack of service
Loss
$75
Preferred solution
Full refund

Bad, bad plumbing company

My home warranty company sent Josh Beck of PipeDoctor 24/7 to my home to assess a garbage disposal that was not working. First off, he came into the house without a mask in a city that has a very high Covid death rate! This company also is big on making SURE you have the $75 Cash service call fee ready! He intends on collecting the service call fee, spending a few minutes at your house, and then never returning. He told us that the disposal was no good and he would get with the warranty company. 5 days later after no response, I finally contacted the warranty company to see what was going on. Mr. Beck texts me that same afternoon (after I contacted warranty company) that it will take a few weeks to get a builders grade disposal and, thus, he will have to install an upgrade along with electrical modifications which will cost me $375 additional dollars aside from the original $75 I handed over to him. To make a long story short, he tells me later via text that we can either move forward with his plan or I can accept a cash out from the warranty company. Warranty company only wanted to give me $45 for the Cash Out!! I called and bugged and yelled and screamed until the warranty company heard my plea!! They sent out a new contractor to my house. Within 45 minutes the new plumbing contractor had a new Moen garbage disposal installed and working!! No upgrade, no electrical modifications, no more service call fees to pay!! MoralDo not allow Pipe Doctor 24/7 into your home. If your warranty company mentions this contractor, run, run and run fast away!! Request someone else. This company has many bad reviews Online!! And they are all true!

User's recommendation: Do not let Warranty Company send Pipe Doctor to your home.

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1 comment
#1973094

They tried to do the same thing with me replacing my hot water heater. They wanted to charge me nearly $800 in extras that actually cost me less than $90 at Lowe's. After getting into a verbal shouting match with Josh Beck, who owns the company; and after reading reviews, I decided there was no way I was letting them into my home again.

ID
#2190922 Review #2190922 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Pipe Doctor 247 Plumbing Service

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