New Reviewer

No way to contact costumer service via support link.

Every time I go to their website's and ask a question via their support link all it does is, Can't reach the site. And it doesn't matter what I put in it comes back not able to reach.
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ID
#2494319 Review #2494319 is a subjective opinion of poster.
Location
Akron, Ohio
Preferred solution
Answers on unlocking my head unit.

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Verified Reviewer
New Reviewer

Poor Service and Parts

Purchased a SC95 receiver about 3-1/4 years ago for approx. $1100 on sale (list was $1600), warranty was 2 years but website states 3 years. The sole authorized repair service on the west coast is one company, According to various stores who sell Pioneer the repair time is usually 6 months or more. Every store I contacted stated they had a problem getting customer units repaired. Pioneer and the repair company will not sell the consumer parts so you can make repairs. As it turns out the defective display is no longer available however, the repair center still suggested send the unit to them to have it checked for $110. I consider that is a rip off, I am an old technician if their is an obvious problem and you don't have the part don't tell the customer to waster their money! As it turns out Pioneer, Onkyo, Marantz, Yamaha all use the same company for repairs. If you purchase something new and the store wont replace it your either going to have to wait for service (you have to pay for shipping) or purchase another unit. Even third party warranty companies use this company. A few companies like Bose, Sony do use other repair centers but they also are few. Alas, unlike years ago in which their were many local repair centers via dealers offering service the consumer is out of luck. 5/2020 Unit out of repair, company has no parts, no used parts available, company offers no compensation nor discount on a unit out of warranty they have no parts for.

User's recommendation: Try and find a store that will back up what they sell locally.

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1 comment
#1854145

Update 4/223/2016 Finally was able to get someone to from Corp. to talk to me their only suggestion was to send it to a repair facility in N.J.

When I stated the part was not available and that had been confirmed by their regional repair center they stated they had no program to help me even though the unit is less than 4 years old. I have found out from a local shop that Pioneer has a lot of the HDMI boards become defective over time as well and they suggested not purchasing Pioneer.

Companies are buying each other up Pioneer is owned by Onkyo. Marantz and Dennon are also one company.

ID
#1873942 Review #1873942 is a subjective opinion of poster.
Location
Walnut Creek, California
Loss
$1100
Preferred solution
Let the company propose a solution
New Reviewer

Poor service

Delivery is bad shows up after 8am call they redeliver it somethings don’t know how to get credit when I’m stopping Delivery when subscription is over they don’t refund or give extra papers
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ID
#1467166 Review #1467166 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Pioneer SC-55 receiver

I purchased this expensive Pioneer receiver for my husband for Christmas. Yes, it's only a couple of months old. When I bought it, nobody could get it to me by Christmas morning but the company I bought it from and they were in NYC. Now the receiver doesn't work .. No sound, no picture. I didn't purchase the extended warranty because husband is not big on them and I figured Pioneer would stand behind their product for at least 90 days. Boy was I wrong!! We just want people to know, extended warranties are a ripoff and Pioneer as a company is even worse. Never again.
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1 comment
#460618

The problem is that you bought this online instead of from a local dealer. Elite along with most audio companies prohibit their dealers from selling online and do not support products or dealers who sell them.

Next time buy from a local authorized dealer and you will not have this problem. Saving a few bucks is never worth giving up any and all support.

ID
#302144 Review #302144 is a subjective opinion of poster.
Location
Shingle Springs, California
Loss
$1500
New Reviewer

Pioneer dreambook is ***

frustrating piece of ***! even the player dosent have a stop function .The use manual needs a microscope to read it . Connection tab isnt secure keeps falling out ,lags to *** and constantly wants to switch off fragile as glass and only wants to play select files- touch screen over responsive and locks most of time to add to contacts!!(no way to get out of this either cept swith it off).Looked good as a note pad ebook reader etc but books are locked to it app store and with the display set up I thought this was a real bargan how wrong was I. the only satisfaction I got was smahing the *** out of it after 4 hrs and throwing it in the bin - piece of *** dont buy!
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ID
#211134 Review #211134 is a subjective opinion of poster.
Location
Brisbane, Queensland
Loss
$188

Pioneer Duplicator

I just bought a CD/DVD Pioneer 1 to 1 Target 20X duplicator burner through Duplicator Depot. The machine works great but, it gives off a toxigenic smelling odor I cannot get rid of and often causes me to get a headache. I am fearful of using this product in my home especially with children in the home. I have to use it on my outside porch not inside my house. It does everything it is supposed to do without any problems.The only thing is: the smell it gives off is overwhelming. I cannot in good faith recommend this product to anybody.
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ID
#198850 Review #198850 is a subjective opinion of poster.
Location
San Jose, California

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