PinotsPalette
PinotsPalette Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
3.3 star rating based on 1 review; consumers are mostly neutral with mixed experiences reported in PinotsPalette reviews.
Positive Feedback
Customers note a decent location and a good product with a medium price level that matches expectations.
Negative Feedback / Risk Areas
- Repeated PinotsPalette customer complaints about poor customer service and difficulty to reschedule reservations.
- Issues with refunds and strict cancellation policies that feel inflexible.
- Challenges reaching a live representative during urgent situations.
Key Takeaways for Future Customers
- Expect a pleasant class but check cancellation and reschedule rules before booking.
- Document confirmation emails and be ready to follow strict timelines for refunds or changes.
- Contact options may be limited, so plan accordingly when you need customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
3.3 star rating based on 1 review; consumers are mostly neutral with mixed experiences reported in PinotsPalette reviews.
Positive Feedback
Customers note a decent location and a good product with a medium price level that matches expectations.
Negative Feedback / Risk Areas
- Repeated PinotsPalette customer complaints about poor customer service and difficulty to reschedule reservations.
- Issues with refunds and strict cancellation policies that feel inflexible.
- Challenges reaching a live representative during urgent situations.
Key Takeaways for Future Customers
- Expect a pleasant class but check cancellation and reschedule rules before booking.
- Document confirmation emails and be ready to follow strict timelines for refunds or changes.
- Contact options may be limited, so plan accordingly when you need customer service.
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Verified Reviewer |
Plainsboro, New Jersey
Resolved: STRUGGLE TO RESCHEDULE A RESERVATION
- - Reservation for 2 at Pinot's Palette Princeton; 24-hour reschedule policy caused confusion.
- - No live support; voicemail and emails caused confusion.
Company fixed the issue and I have been provided with settlement agreement.
I had a family emergency and couldn't keep the reservation so I called them on Friday, 2/2, during the day twice to see how to reschedule/cancel.
I kept getting voicemail so I left a message and received a snippy text saying that's not how to cancel and no shows do not get refunds or reschedules. They also require 24 hrs to reschedule or cancel and I need to reply to the confirmation email. I made it home Friday evening and found the confirmation email and asked to reschedule this reservation. Another email was received asking WHICH ONE as there are 3 on Saturday.
Funny, the one I was referring to was in that confirmation email so I said, the one in this email chain. Please see below.
Received an email saying it's too late and less than 24 hrs. I sent the email at 7:00 pm Friday, the reservation was for 7:30 pm Saturday. Isn't this within 24 hrs?
They said they can only give me ONE seat (original reservation was for 2 people) and I have to choose within 5 days. This is UNACCEPTABLE and frankly I really don't even want to return to this place if this is how they treat their repeat customers. The amount of aggravation just to reschedule a painting class is unbelievable!!!
How unfortunate that you can't even reach a live person when you need help.
Life happens and some things are out of our control. It sure would be nice to work with businesses that understand this.
- Decent location
- Good product
- Poor customer service cant reschedule reservations
Preferred solution: Full refund
User's recommendation: Beware as they take your money and make you jump through hoops if you need to reschedule or cancel
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