Paula W Lkw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Plainsboro, New Jersey


stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Feb 07, 2024

Company fixed the issue and I have been provided with settlement agreement.

Original review Feb 04, 2024
I booked a reservation at Pinot's Palette in Princeton NJ (127 Village Blvd) for 2 people on February 3, 7:30 pm, $80. Not the first time going there and have always had a good time. I had a family emergency and couldn't keep the reservation so I called them on Friday, 2/2, during the day twice to see how to reschedule/cancel. I kept getting voicemail so I left a message and received a snippy text saying that's not how to cancel and no shows do not get refunds or reschedules. They also require 24 hrs to reschedule or cancel and I need to reply to the confirmation email. I made it home Friday evening and found the confirmation email and asked to reschedule this reservation. Another email was received asking WHICH ONE as there are 3 on Saturday. Funny, the one I was referring to was in that confirmation email so I said, the one in this email chain. Please see below. Received an email saying it's too late and less than 24 hrs. I sent the email at 7:00 pm Friday, the reservation was for 7:30 pm Saturday. Isn't this within 24 hrs? They said they can only give me ONE seat (original reservation was for 2 people) and I have to choose within 5 days. This is UNACCEPTABLE and frankly I really don't even want to return to this place if this is how they treat their repeat customers. The amount of aggravation just to reschedule a painting class is unbelievable!!! How unfortunate that you can't even reach a live person when you need help. Life happens and some things are out of our control. It sure would be nice to work with businesses that understand this.
View full review
  • Good product
  • Decent location
  • Poor customer service cant reschedule reservations

Preferred solution: Full refund

User's recommendation: Beware as they take your money and make you jump through hoops if you need to reschedule or cancel

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article