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New Reviewer

They send used clothes

Pink Lily - They send used clothes
Pink Lily - They send used clothes
A dress I bought last week was sent USED, smelling like perfume and deodorant, and sweat! It's horrible. They don't answer their phones and the return system tells me I can't return the team because it was on sale! The nerve! Though the pictures can't show the smell, trust me, it's there. The dress is now just $16, from the $45 I paid last week, but I guess that is just bad luck on my side.

User's recommendation: Don't Waste Your Money.

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ID
#3517891 Review #3517891 is a subjective opinion of poster.
Pros
  • Good prices
Cons
  • Used stuff
  • Bad customer service
Loss
$51
Preferred solution
Full refund
New Reviewer

Terrible customer service

Package was lost. It has been 6 days and I have sent 3 different requests to get a product replacement. They only reply with the same answer of: we can file a claim 24 hrs after delivery was committed and to look all around your property. I can't talk to anyone over the phone at Pink Lily and have not received any response for 3 days now. I have no clue if I will receive a replacement or refund.

User's recommendation: Beware that if you need customer service help with lost package, it will be lacking.

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ID
#3484090 Review #3484090 is a subjective opinion of poster.
Pros
  • Cute clothes
Cons
  • No resolution on lost package
  • Bad customer service
Loss
$125
Preferred solution
Deliver product or service ordered
New Reviewer

Cancel my order

Horrible customer service. I tried to contact customer service on Instagram and waited over an hour for agent. BTW they don't have a number to speak to an agent directly. Save you money and buy from somewhere else. Sara.

User's recommendation: Don't buy anything from Pink Lily.

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ID
#3417570 Review #3417570 is a subjective opinion of poster.
Loss
$71
Preferred solution
Full refund

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