Anonymous

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Verified Buyer
| map-marker Houston, Texas

Fraudulent Service

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Pinch A Penny Pool Patio Spa - Fraudulent Service
Pinch A Penny Pool Patio Spa - Fraudulent Service - Image 2
Pinch A Penny Pool Patio Spa - Fraudulent Service - Image 3
I paid for my Filters DE cartridges and manifold to be replaced and found out the company only cleaned it. Usually it only cost $100 to clean the cartridges. I paid $500.
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User's recommendation: Make sure you get what you pay for!

Billy H Rnd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sylvester, Georgia

Product not received

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I purchased a pool oh9 11 2021 I am getting it installed today because it was no longer a pool season I chose to get my pool installed this summer upon opening the box the pool installer could not find a liner I called the store and the gentleman that answered the phone said because I didnt check the box within 30 days I was responsible for purchasing another liner for 850 bucks. This is the worst case of customer service that I have seen in a long time I am a store manager myself and would never treat a customer this way we never received the product and yet we gotta pay almost $1000 to get something that we never received its gotta be someone to take accountability for what these people are doing to their customers I will be contacting the Better Business Bureau and a lawyer about this situation because I refuse to get taken advantage of Like this I will definitely let other people know the service that they are given the people in Lowndes county

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Loss:
$850

Preferred solution: Deliver product or service ordered

User's recommendation: Never

Billy H Rnd

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Verified Reviewer
| map-marker Sylvester, Georgia

No linnet was put in my installation kit

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I purchased a pool in September of last year and Souls to get it installed this summer the installer that they recommend it came out today to unboxed all the items and they forgot to put a liner inside the installation kit I called the store and the man told me that because I didnt open the box within 30 days I was responsible to pay for A liner to add insult to injury the liners $850 plus tax I am a store manager myself and this is the worst case of customer service that I have ever seen I should have been told that their policy is to open up their box within 30 days and I Would have done so to cover my butt I believe they are purposely leaving a product to make more money so that we are forced to pay for a product this pool Is useless without a liner I will be contacting the Better Business Bureau and the lawyer about this matter

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Loss:
$850

Preferred solution: Deliver product or service ordered

User's recommendation: Never

Billy H Rnd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sylvester, Georgia

Horrible customer service do not go here

I just got off the phone with the store I paid over five thousand dollars for a 27 inch round heritage pool and they did not put a liner in my installation kit I bought the pool on 9-11-21 and because it was no longer warm enough to swim I chose to get it installed this summer the guy on the phone said I should have checked within the first 30 days all of the info should have been given to me or my wife upon picking up the pool. I am a store manager myself and this is the worst case of customer service I have seen in a long time no they are trying to make me pay 850 dollars for a liner that I never received I will be contacting the better business Burial about this matter with my lawyer

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Loss:
$850

Preferred solution: Deliver product or service ordered

User's recommendation: Never go here

Stephen B Dtp

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Verified Reviewer
| map-marker Bradenton, Florida

Poor Customer Service

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Updated by user Jan 09, 2021

The local Pinch-A-Penny agreed to do pool service at no charge until the labor portion of the repair bill was paid back. Unfortunately, that did not happen.

I was still billed in January for pool service. The material portion was not credited even though the part was replaced exactly one year earlier.

Updated by user Dec 05, 2020

The heater is working for now. Time will tell.

Original review Dec 05, 2020
In February 2017 I purchased a Pentair Mater Temp 250,000 BTU heater from Pinch-A-Penney at 11161 East SR 70 in Lakewood Ranch, FL. It seemed to work well until March 2019. After five service calls under warranty we thought the problem was fixed. We returned from Wisconsin in November 2020 (left early in spring due to Covid) and realized the problem was still there. However, now the heater is out of warranty. Pinch-A-Penney charged me $312.00 for the repair which included a part that was replaced on a previous service call exactly one year earlier. Adding insult to injury they refused next day service as they said there are other people with service calls ahead of me. My grandchildren were in town for only a few days for the Thanksgiving holiday. They spend all day in the pool, however, no heater-no pool. I called for service on Nov. 28th. They didnt get here until Dec. 2nd. I would not recommend making any major pool purchases at Pinch-A-Penny, as they cannot properly service the product. When I really needed them to come through for me they failed. They showed up after our children and grandchildren went back to Wisconsin. I would also not recommend any Pentair product, as they also would not do anything to replace an obvious lemon pool heater. Buy any other product than Pentair.
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Loss:
$312
Cons:
  • Not enough service people

Preferred solution: Let the company propose a solution

User's recommendation: Purchase Pool Equipment Elsewhere

Marquavius Odb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker University, Florida

Bad experience and poor service

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Because I spent $700.00 dollars, new equipment motor. Initially I started having issue with pump after installation, I called several times, and Marvin, the owner said maybe theres a block somewhere in the lines. He called a different pinch a penny to have them check it. Turns out it was my fault, I inadvertently displaced the canister in wrong and water was not strong enough to prime the pump. The technician showed me what I did wrong. So due to nature of issue, he said nothing charged. However, I gave him nominal cash tip anyways as he was very courteous. 21 Sept, I have had more issues with pump, I exhausted all I knew to do. So roughly 10:42, 21 Sep2020, I called for Marvin to provide service to equipment. I was told its early hes not present, but they will convey the message to him. He declined to call all that day, so on 22 Sep, 2020, I waited till 5:00 to walk into shop to see if he's present, he was there, there's no customer present in store, it him and an assistant just chatting. The conversation after this revelation doesn't need posting, but the lack of professionalism, poor treatment and just being ignored irked me to no end. He then told me how busy he was, totally forgetting how while I was purchasing the equipment how he promised to be available anytime. I stupidly was under impression, this new equipment has a warranty for at least a year, and you decline to simply return a call. Maybe I should point out, I am Black, but hope it has no bearing on such treatment. Now I am paying another company to provide service to get my equipment running and operational. Worse treatment, ever. If you wish me not to contact you, let me know. Dont ignore my call for assistance from your store as youre done.
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Preferred solution: Deliver product or service ordered

User's recommendation: Be careful of empty promises of support that you eventually end up pulling teeth from a chicken to receive. Get something in writing.

roger w Pdh
map-marker Kissimmee, Florida

Bad customer service, owner tries to talk down to you

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Owner has bad customer service and very disrespectful I"ve spending my money there for 10 yrs And he actually said he dont give a *** Now i wont and will encourage other customers not to.
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Reason of review:
Poor customer service

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