Pilot Flying J
Reviews and Complaints
Complaint management
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Verified Reviewer | Union, OhioRude customer service here.
Walked in just to get a dozen chocolate chip cookies but they only had two flavors available. I asked if they can bake some but was discouraged by one employee that went on break right after he told me it would be a 40 minute wait.
Ok, that left one employee named Seth here by him self. I understood and was willing to wait but he told me he wasn't cooking any chocolate chip cookies because he was by himself and he had other things to do.
It even looked like he had to calm himself down before something else rude came out his mouth. I have all night to wait but it looks like they are overwhelmed and don't know how to deal with it well
- Convenience
- Poor customer service
- Misguided assumptions
Preferred solution: I needed something sweet and I actually like Subway cookies but only the chocolate chip. It may be petty but $6 purchase lose could turn into a bigger amount with employees willingness not to serve all customers.
User's recommendation: Only ask for what you see to avoid confrontation and confusion.
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Verified Reviewer | Wesley Chapel, FloridaSupport
User's recommendation: I don’t know
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to make a complaint
Preferred solution: Full refund
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Verified Reviewer | West Sacramento, CaliforniaGang stalking at Tulare Ca l ocation
My name is Daniel j I've sent several emails before regarding the GameStop and going on at the Tulare California locations the employees are involved in this so let it go on they allow it to go on inside the facilities that harass people when the weather in the showers especially me I can hear them talking *** you guys can look at your surveillance video from last night and be able to hear and see it I'm going to have a lawsuit against you guys big time I've got plenty of films and I want something done about this and I'm going to be compensated for this you can reach me at 559-****-**** and I'd like someone to call me back tomorrow nobody is yet to call me back you will be hearing from my lawyer if I don't hear it for somebody soon
User's recommendation: Be carfull
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Verified ReviewerErroneous charge
Preferred solution: Full refund
User's recommendation: Don't go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible service
Preferred solution: better service
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Verified Reviewer | Port Wentworth, GeorgiaSettle a problem with stores gaming machine
Preferred solution: Winnings owed to me from playing the video gaming machine.. $210
User's recommendation: Avoid!!
Fuel reciepts
Harassment from manager
At the Bellemont, AZ Pilot Truck Stop today at around 3:50 pm I walked out of the store toward my car and saw a woman taking pictures of my van with her phone. She asked me if it was my van.
I said " Yes" She said, " There is no overnight parking here" I replied, "It is the middle of the day, the sun is out." She said have a nice day and walked away. I yelled out to her.." Can I get your name?" She said " Jennifer" I, assuming she was the manager, ( due to her name tag) told her, ' I need your name because I am calling Corporate . I am calling Corporate because of your harassing me by taking pics of my van" She went inside. I pulled to another parking space and called Pilot Corporate.
During my call to Pilot Corporate, A sheriffs Deputy pulled up on me and said the manager had called the Sheriff's office on me.
After talking to me and another employee the Sheriff's Deputy told me that I was now trespassing and I needed to leave. I said ok and left
I WILL NEVER GO TO THAT PILOT LOCATION AGAIN And I am reluctant to stop at any other Pilot other than to get gas if I am very low on fuel and there is no other gas station around Harassing customers in the afternoon about an overnight parking policy that DID NOT APPLY TO ME IN ANY WAY, is not good for business.
User's recommendation: Be sure to ask if it is ok to park at Pilot in the daytime or you might get the cops called on you.
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Verified Reviewer | Chiang Khong, Chiang Rai ProvinceUnfair eviction from employee housing
No nothing from any one
They are aware of my situation but wish not to allow me at least a week so now me and my child 2 dogs a1 cat with out transportation are going to be homeless. I have always been a team player and always helped when ever asked. So new manager has not only fired everyone but has her abusive boyfriend/ husband working and living on property also has a no con order due to recent domestic violence charges with this same GM. But I was fired after having a promotion taken without notice or explanation.
All I asked was for a little more time to find living arrangements for my child and myself. Now am I wrong for asking for this time and is this fair??
Preferred solution: Anything a few more days before GM makes us homeless
The workers at flying j are very rude
I'm an employee that is not being treated right
User's recommendation: People get treated with respect we have had multiple complaints about cashier attitudes
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Verified Reviewer | Sherwood Park, AlbertaNo parking to many cars reserving spots
- Clean showers and facilities
- Over priced fuel
Preferred solution: Head office involved
User's recommendation: Stop caring only about profits
The workers at flying j are very rude
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Pilot does not seem to have a coherent parking policy for trucks or cars.