Anonymous
map-marker Ashburn, Virginia

Complaint management

Good day please have some hot dogs and some things to eat on the grill. Half the time by the time dark hits till the next morning they don't put anything on the grill and US night truck drivers can't get anything to eat
View full review
Lester C Ofz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Union, Ohio

Rude customer service here.

Pilot Flying J - Rude customer service here.

Walked in just to get a dozen chocolate chip cookies but they only had two flavors available. I asked if they can bake some but was discouraged by one employee that went on break right after he told me it would be a 40 minute wait.

Ok, that left one employee named Seth here by him self. I understood and was willing to wait but he told me he wasn't cooking any chocolate chip cookies because he was by himself and he had other things to do.

It even looked like he had to calm himself down before something else rude came out his mouth. I have all night to wait but it looks like they are overwhelmed and don't know how to deal with it well

View full review
Pros:
  • Convenience
Cons:
  • Poor customer service
  • Misguided assumptions

Preferred solution: I needed something sweet and I actually like Subway cookies but only the chocolate chip. It may be petty but $6 purchase lose could turn into a bigger amount with employees willingness not to serve all customers.

User's recommendation: Only ask for what you see to avoid confrontation and confusion.

Scott M Mrk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wesley Chapel, Florida

Support

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Driver had an issue at midnight and no one could help me. Everything looks fine on my end. Well obviously not because he is getting a error on the drivers end. Now I have a late delivery and a late or possibly lost reload
View full review

User's recommendation: I don’t know

Gregory M Itb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to make a complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
If you pay for reserve parking its not guaranteed. There is no need to reserve online. Its a joke. False advertisement.
View full review
Loss:
$17

Preferred solution: Full refund

1 comment
Lewin Dnm

Pilot does not seem to have a coherent parking policy for trucks or cars.

Daniel J Ngm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Sacramento, California

Gang stalking at Tulare Ca l ocation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My name is Daniel j I've sent several emails before regarding the GameStop and going on at the Tulare California locations the employees are involved in this so let it go on they allow it to go on inside the facilities that harass people when the weather in the showers especially me I can hear them talking *** you guys can look at your surveillance video from last night and be able to hear and see it I'm going to have a lawsuit against you guys big time I've got plenty of films and I want something done about this and I'm going to be compensated for this you can reach me at 559-****-**** and I'd like someone to call me back tomorrow nobody is yet to call me back you will be hearing from my lawyer if I don't hear it for somebody soon

View full review

User's recommendation: Be carfull

Jeffrey C Vhq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Erroneous charge

On 6/1523 I stopped to fill up at flying j in Carneys Pt Two Nj The attendant told me that my credit card wouldn't work.I handed him another and was told that it didn't work either. I then handed him a $20 and told him to put Twenty dollars in.When I got my credit card statement it was charged to my card.I contested it with my credit card co but it was denied because I was not given a receipt. It should have come up as a overage on the cash drawer when it was closed Instead I paid $40 for $20 worth of gas!
View full review
Loss:
$20

Preferred solution: Full refund

User's recommendation: Don't go there

john m Ynw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible service

while visiting store in Pecos tx , Jesus the manger at front was talking sexually inappropriate to one of the female cashiers. she looked uncomfortable, not sure if it was due to my daughter might of heard the conversation or because of the situation in general. food at store looked old and not very safe . Flying j need better management date was 8/19/2023 time was about 7:00pm
View full review

Preferred solution: better service

Shanna S Dtx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Port Wentworth, Georgia

Settle a problem with stores gaming machine

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They don't follow policy and communication has proven difficult. Always give us your number and a general manager will contact you. Not one single person from the store or corporate has contacted me to resolve the issue. It's been 2 weeks now and I still haven't gotten store credit I won fairly on the stores gaming machine. I will NOT spend another dime with ANY Pilot store EVER!
View full review
Loss:
$210

Preferred solution: Winnings owed to me from playing the video gaming machine.. $210

User's recommendation: Avoid!!

Sanaii Xrx
map-marker Los Angeles, California

Fuel reciepts

Have not been able to get a hold of anyone to get a simple store number and receipt transaction, so I can add to my tally. Also, so I can print out a physical receipt. The store in Jean, NV was understaffed , and I was running low on time to cross back to California. Second day and still no answer from the phone number I got off Google Maps and Trucker app.
View full review
Lewin Dnm
map-marker Daleville, Indiana

Harassment from manager

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

At the Bellemont, AZ Pilot Truck Stop today at around 3:50 pm I walked out of the store toward my car and saw a woman taking pictures of my van with her phone. She asked me if it was my van.

I said " Yes" She said, " There is no overnight parking here" I replied, "It is the middle of the day, the sun is out." She said have a nice day and walked away. I yelled out to her.." Can I get your name?" She said " Jennifer" I, assuming she was the manager, ( due to her name tag) told her, ' I need your name because I am calling Corporate . I am calling Corporate because of your harassing me by taking pics of my van" She went inside. I pulled to another parking space and called Pilot Corporate.

During my call to Pilot Corporate, A sheriffs Deputy pulled up on me and said the manager had called the Sheriff's office on me.

After talking to me and another employee the Sheriff's Deputy told me that I was now trespassing and I needed to leave. I said ok and left

I WILL NEVER GO TO THAT PILOT LOCATION AGAIN And I am reluctant to stop at any other Pilot other than to get gas if I am very low on fuel and there is no other gas station around Harassing customers in the afternoon about an overnight parking policy that DID NOT APPLY TO ME IN ANY WAY, is not good for business.

View full review

User's recommendation: Be sure to ask if it is ok to park at Pilot in the daytime or you might get the cops called on you.

1 comment
Guest

Why are you parked there? Just get your gas or whatever and move on. Who do you think you are?

Irma D Nau

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chiang Khong, Chiang Rai Province

Unfair eviction from employee housing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jul 28, 2023

No nothing from any one

Original review Jun 27, 2023
I was recently teramated I have employee house I also have a child and we are not from ND so we only know coworkers. Not only was a promotion taken but now I'm terminated they want me to be out in 3 days.

They are aware of my situation but wish not to allow me at least a week so now me and my child 2 dogs a1 cat with out transportation are going to be homeless. I have always been a team player and always helped when ever asked. So new manager has not only fired everyone but has her abusive boyfriend/ husband working and living on property also has a no con order due to recent domestic violence charges with this same GM. But I was fired after having a promotion taken without notice or explanation.

All I asked was for a little more time to find living arrangements for my child and myself. Now am I wrong for asking for this time and is this fair??
View full review

Preferred solution: Anything a few more days before GM makes us homeless

Anonymous
map-marker South Bend, Indiana

The workers at flying j are very rude

I was in a flying pilot located at 1860 e Napier ave wen I encounter I guess was a manger being rude and disrespectful she was at the front at a register just using profanity shes a short lady with very little hair shes rude always has an attitude and again very disrespectful if she is a manger she needs too carry herself like one and should not be accepted on my time or anyones else time . someone needs too talk too her or keep her in the back away from customers shes loud and ghetto I would like a response immediately everytime I come and visit or too get gas its always a issue with her
View full review
William J Vbe
map-marker Elgin, South Carolina

I'm an employee that is not being treated right

My gms got wrote up for verbal abuse someone hit my truck in parking lot and all the camars are out on that side now it is uncomfortable to work there because I feel like they have it in for me and I m not even the one who turned them in it was another GM that just heard a piece of wut was going on now I don't know what to do I've been here 3years and have a baby on way plz get in touch with me I work at lugoff store in South Carolina 864 thk u go ur
View full review

User's recommendation: People get treated with respect we have had multiple complaints about cashier attitudes

Duane D Pda

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sherwood Park, Alberta

No parking to many cars reserving spots

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The parking lot is full of cars saving the spot for when they return with truck . Road side mechanics doing oil changes in the yard then disposing used oil in the ponds . When reported to shift manager he shrugged his shoulders and just giggled . My next call is the government to report the oil in the pond out back and show that it has been reported several times to manager over the last 12 months and nothing is done . This is becoming an environmental issue now
View full review
Pros:
  • Clean showers and facilities
Cons:
  • Over priced fuel

Preferred solution: Head office involved

User's recommendation: Stop caring only about profits

Anonymous
map-marker Chicago, Illinois

The workers at flying j are very rude

I was in a flying pilot located at 1860 e Napier ave wen I encounter I guess was a manger being rude and disrespectful she was at the front at a register just using profanity shes a short lady with very little hair shes rude always has an attitude and again very disrespectful if she is a manger she need too carry herself like one and should not be accepted on my anyones time . someone needs too talk too her or keep her in the back away from customers shes loud and ghetto I would like a response immediately everytime I come and visit or too get gas its always a issue with the her
View full review
  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 100