Margaret B Jvm

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Verified Reviewer
| map-marker Compton, California

He preaches money back guarantee on tv.

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Updated by user Nov 03, 2023

I refuse to pay a 3rd party vendor $10.95 to return it when he says 100 % money back guarantee.

Original review Oct 27, 2023

I order my 1st pillow because it was on sale. I couldn't afford it otherwise.

The shipping was $16 way too much, Ido did it anyway. I get it, it's way too overstuffed for my neck. I try to return it and that's when you find out that all returns go through a different vendor and they charge 10.95. This info should be upfront.

He says 100% money back. B.S.

View full review
Loss:
$35
Cons:
  • Not money back guarantee

Preferred solution: I would like him to not say 100% money back guarantee because it's false advertising.

User's recommendation: 3 types of pillows. I got medium stuffed, wished I got less.

Erin R Pcn

Returns

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I ordered my brother the cool and crisp sheets in light gray as a gift. After receiving them, he said he wanted them in white.

I tried to exchange and white was unavailable. Customer service is replacing them in the luxe which are available in white for no extra cost.

So we got a free upgrade and a prepaid fee return label. Love PG!!

View full review
Pros:
  • Great sheets and great customer service
Cons:
  • Expensive but worth it

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