Richard C Gzv

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Verified Reviewer
| map-marker Southington, Connecticut

Bought a couch and returned it

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I was really dumbfounded that when we went to the Pilgrim Furniture in Southington that we paid 170 dollars to have it delivered and if we wanted our couch taken out, we had to pay 50 dollars. The salesman was nice, but after we got the couch, we noticed it was the wrong color couch.

The couch was so uncomfortable and hurt our backs.

We also had to pay a restocking fee. WE now are out 450 dollars.

Richard & Gail

View full review
Loss:
$450
Pros:
  • Big store
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Buy from another company and when you do buy ask about returns?

Paula B Ecz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bristol, Connecticut

Would give no stars if I could

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We purchased a fake leather couch in 2019. It is now peeling and coming apart.

We also purchased a protection plan. Their warranty people say that it's normal wear and tear. So I contacted management at the store, and was told they will not cover it. A set that costs over $2000 should last more than 2 years, and shouldn't peel!!!

They will do nothing to help us. I have taken care of this couch, and we are Seniors with no children or pets at home. Why won't they honor a disgruntled customer's complaint with the quality of this couch!!! They pawn it off on the warranty department.

We feel we were sold junk and a couch of very very poor quality. Why not take care of the customer?

We don't understand. It make not be covered under warranty, but how about just plain customer service???!!!

View full review
Loss:
$2000

Preferred solution: Let the company propose a solution

User's recommendation: Buy better quality stuff elsewhere!!!!

1 comment
Paula B Ecz

The company's warranty department is going to come out and take a look at the sofa within the next week. Hopefully they will see that it's not wear and tare, it's poor quality material that the couch is made of.

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