Pilgrim Furniture City
Pilgrim Furniture City Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pilgrim Furniture City has a 1.5 star rating based on 2 customer reviews; consumers are mostly dissatisfied. Reviews cite high prices, product quality issues, warranty disputes, and poor customer service leading to refunds and billing complaints.
Key Takeaways for Future Customers
- Confirm returns, restocking fees, and delivery charges before purchase.
- Ask about warranty coverage and protection plan details up front.
- Inspect color, comfort, and quality at delivery to avoid surprises.
Negative Feedback / Risk Areas
- Poor customer service and refusal to honor warranty or resolve complaints.
- Furniture quality problems such as peeling faux leather and uncomfortable seating.
- Extra fees and disputes over refunds, delivery, and restocking charges.
Positive Feedback
Big store and friendly salespeople were noted by reviewers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pilgrim Furniture City has a 1.5 star rating based on 2 customer reviews; consumers are mostly dissatisfied. Reviews cite high prices, product quality issues, warranty disputes, and poor customer service leading to refunds and billing complaints.
Key Takeaways for Future Customers
- Confirm returns, restocking fees, and delivery charges before purchase.
- Ask about warranty coverage and protection plan details up front.
- Inspect color, comfort, and quality at delivery to avoid surprises.
Negative Feedback / Risk Areas
- Poor customer service and refusal to honor warranty or resolve complaints.
- Furniture quality problems such as peeling faux leather and uncomfortable seating.
- Extra fees and disputes over refunds, delivery, and restocking charges.
Positive Feedback
Big store and friendly salespeople were noted by reviewers.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bought a couch and returned it
- Paid $170 delivery and $50 removal.
- Wrong color couch.
- Uncomfortable couch; hurts our backs.
- Restocking fee charged.
- Out $450.
I was really dumbfounded that when we went to the Pilgrim Furniture in Southington that we paid 170 dollars to have it delivered and if we wanted our couch taken out, we had to pay 50 dollars. The salesman was nice, but after we got the couch, we noticed it was the wrong color couch.
The couch was so uncomfortable and hurt our backs.
We also had to pay a restocking fee. WE now are out 450 dollars.
Richard & Gail
- Big store
- Poor customer service
Preferred solution: Full refund
User's recommendation: Buy from another company and when you do buy ask about returns?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWould give no stars if I could
- Couch bought in 2019 and is peeling and coming apart.
- Warranty says normal wear; store won’t cover; customer unhappy with service.
We purchased a fake leather couch in 2019. It is now peeling and coming apart.
We also purchased a protection plan. Their warranty people say that it's normal wear and tear. So I contacted management at the store, and was told they will not cover it. A set that costs over $2000 should last more than 2 years, and shouldn't peel!!!
They will do nothing to help us. I have taken care of this couch, and we are Seniors with no children or pets at home. Why won't they honor a disgruntled customer's complaint with the quality of this couch!!! They pawn it off on the warranty department.
We feel we were sold junk and a couch of very very poor quality. Why not take care of the customer?
We don't understand. It make not be covered under warranty, but how about just plain customer service???!!!
Preferred solution: Let the company propose a solution
User's recommendation: Buy better quality stuff elsewhere!!!!
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The company's warranty department is going to come out and take a look at the sofa within the next week. Hopefully they will see that it's not wear and tare, it's poor quality material that the couch is made of.