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Verified Reviewer
Junior Reviewer

Bought a couch and returned it

I was really dumbfounded that when we went to the Pilgrim Furniture in Southington that we paid 170 dollars to have it delivered and if we wanted our couch taken out, we had to pay 50 dollars. The salesman was nice, but after we got the couch, we noticed it was the wrong color couch. The couch was so uncomfortable and hurt our backs. We also had to pay a restocking fee. WE now are out 450 dollars. Richard & Gail

User's recommendation: Buy from another company and when you do buy ask about returns?

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ID
#3841716 Review #3841716 is a subjective opinion of poster.
Location
Southington, Connecticut
Pros
  • Big store
Cons
  • Poor customer service
Loss
$450
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Would give no stars if I could

We purchased a fake leather couch in 2019. It is now peeling and coming apart. We also purchased a protection plan. Their warranty people say that it's normal wear and tear. So I contacted management at the store, and was told they will not cover it. A set that costs...
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ID
#3820667 Review #3820667 is a subjective opinion of poster.
Location
Bristol, Connecticut
Loss
$2000
Preferred solution
Let the company propose a solution

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