New Reviewer

Price run up

I dropped my 2016 Tacoma off with a BSM issue. I was quoted $194 to diagnose the problem. I was quoted $1800 to fix it. I get a call saying it will be another $1000 in parts after I paid for a diagnosis and accepted the high $1800 quote. This is not the first time. They said I needed new brakes before. I did not.

User's recommendation: Stay away from Pierce Toyota.

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ID
#2667019 Review #2667019 is a subjective opinion of poster.
Location
Milpitas, California
Pros
  • Clean
Loss
$1000
Preferred solution
Deliver product or service ordered

Toyota deaier is cheating

I am writing this letter of complaint and my dissatisfaction with the Toyota Dealership Piercey locate at Milpitas, CA that I bought my Corolla at. I had a terrible experience and felt like they not only wasted a lot of unnecessary time with negotiations as well as being sneaky about the different costs of packages, the MAI- PHAM SHEATH who is financial manager charging me more money than was explained to me. I've been a big supporter of Toyota for over 10 years so I am deeply disappointed by my recent experience with the company. Their costumer server never call back to me .
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ID
#926515 Review #926515 is a subjective opinion of poster.
Location
Milpitas, California
Service
Piercey Toyota Customer Care
Cons
  • Thier costumer service
Reason of review
Pricing issue
Loss
$303
Preferred solution
Full refund

Horrifying and manipulative customer service

If I could give this dealership 0 star or negative I would. Just very low in morals and values when dealing with this dealership. These people are just out there to get your money, not having best interest at heart. Throat cutters, thinks they are professional but do not have 3 principles to customer service. 1) the ability to listen, listen to what a customer want vs. what he/she needs during assessment . They only care about what they want customer to buy and how they will get customer to dump cash in their dealership 2) lack of growth for expansion in business for referrals . Their true color shows after you sign the contract and drive the car off their lot . They don't care for your satisfaction. 3) lack of accuracy with paperworks. In fact, this could lead to potential financial risk. Everything is verbally filled. For example: they ask for your social and electronically type it on their screen . They said your interest is 14% but in contract its 25% . Anyway, my story with this dealership is that my step relative came in and was tricked into trading in his car and got a really bad deal, a car that's worth only $5-6k when they took it in and they sold it for $ $8-9k.. On top of that, they told him he has bad credit which I agree he does but here's a fallacy statement they made "he's lucky bc no where can get him approved for as low as 14%. " .. No where?! Really? Manipulative Sales pitch using scare tactics. He is a older man and cannot see well on the fine prints. They mistyped his social security, told him to give a check and they can get him a loan. Also, did I mentioned? Cooling off period for used car, they didn't offer an explanation. They offered a piece of paper to an old man and told him to sign there bc "he doesn't need that service" !!!!!! Apparently they know the car is perfect fit for him and he cannot return. So he ended up signing a legal document binding him to a deal he, himself cannot afford! Just 2 hours coming home, my grandma fainted due to my relative poor judgment listening to this corrupted car dealership sales pitch. So, he took it back politely asked for his car back. They totally lied to him and said "we already submit all your paperwork, it's processing and is sending to the dmv and bank. Plus you're part of the CAPS program" . Wtfuck is a cap program, it's just a name of a lender (credit union of bank) . They act like its Obama care where it's the law to be committed to it! Those are manipulative lies! First off, it was Saturday evening and their business office is closed by then to even do any paperworks let alone finish transactions for them! To further prove my point, today is Monday, I called in the lender or CAPS program *** and that lender said no paperwork submitted yet and no information they have in the system. The dealership can cancel it and should cancel if they know the buyer isn't going to pay! That's putting credit unions and banks at risk for their unprofessional ways of doing business ! Anyway, so they didn't want to give us back the car when legally our trade in is still ours under dmv record! They said to come back Monday bc the night we bought and came back, they gave us *** reasons like managers are out, we're part of the cap program etc. Oh, so if managers were out and they needed to buy a car, who's in charge of transactions?! The silly sales guy who's silly there popping popcorn a, drinking coffee, chasing after customer around the lot making his sales pitch? Or the finance manager who apparently has been in the car business for 15 years and claims to close all deals but cannot give a customer his car back within 2 hours! We took an extensive test drive, it's not buying bc the check didn't go through, nor did the loan ! So Saturday didn't work out so well, Sunday i came with my step relative asking nicely for us to get our car back. The GSM said "we can do it but we're not going to do it. We are running and business and we need to make money, not making you happy" .. Literally said that! He's pretty much saying we are here to take customers money, not our customers satisfaction (corrupted hungry money man who came off talking to a woman like a complete ***) . On top of that, they used another scare tactic by putting my relative on the spot by asking and attacking him "who's wearing the pants? When you left our dealership we agreed you made good decisions. When you went home you are influenced by your family and cannot even purchase a vehicle? You're a grown man, you make money so just keep the car and pay when the bills arrive" . Wow wow wow!! I was just done then and so I left their keys and the new car and said "thanks very much, it was a great test drive " and left! They have no right to use those kind of languages! Family cares for each other! Family watch out for each other!!! Not greedy sales men! Anyway, I will file this to toyota, social media and media. This is despicable to the point I want to puke. just disgusting!
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ID
#703410 Review #703410 is a subjective opinion of poster.
Location
Saratoga, California
Cons
  • Horrifying
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Full refund
New Reviewer

Auto service policy refuses to cover work

We bought a 2010 Toyota Highlander from Piercy Toyota in Milpitas. They sold us what the salesman called a "bumper to bumper" service policy by Wachovia. Policy cost $1200 and chante. The power rear hatch operating system has failed. It requires that the entire taligate be replaced, repainted, etc. The cost is over $5000. They have declined the repair calling it body work. They wouldn't even call the insurance company. The policy explicitly covers electrically operated parts. The tailgate is electrically operated. Recommend you read service policy carefully before you buy. For some reason, they don't seem to want to do covered repairs.
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ID
#659184 Review #659184 is a subjective opinion of poster.
Location
Santa Clara, California
Pros
  • Initial service
Cons
  • Not honoring service policy they sold
Reason of review
Poor customer service
Loss
$5800
Preferred solution
Let the company propose a solution

2009 Toyota

I bought a 2009 Toyoto Pruis. It has 3000 miles on it the last two months a few times when I turned the car to the right the steering wheel froze and the car died. I have taken it into Piercy Toyota several times. They could not find the problem. The computer did not show anything. The second time this happen when I was making a right turn I almost go in an accident. I had spoken to the down south office to a customer service person and they said there is nothing they can do. I am scared to drive the car. As far as the customer service at Piercy it has been excellent but it still does not solve my problem. I did file with the NTSB last week. Very unhappy customer and Thank you, JR
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ID
#180928 Review #180928 is a subjective opinion of poster.
Location
Watsonville, California
Loss
$32

Piercey Toyota is the best!

This is the best dealership I have ever been to. When I went to Piercey Toyota in Milpitas to buy my daughter her first car they were very nice and helpful with everything. Annette Rizzo in finance was so kind and you can tell she really cares about her costumers and what is best for them. I would have to say this is a 5 star dealership and recommend going and seeing Annette in finance with any of your finance needs when buying a car. Great Service and Excellent Customer Service! I really enjoyed my time at Piercey Toyota! I am very satisfied with Piercey Toyota service.
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1 comment
#515744

I agree... Annette has helped us out with a couple of our car purchases.

Very professional, kind, and really cares about her customers. We have had great experiences overall with Piercey Toyota as well.

ID
#123950 Review #123950 is a subjective opinion of poster.
Location
Falls Church, Virginia
New Reviewer

They lied to me about the automobile we purchased

We purchased a Toyota Prius from Piercey Toyota in Milpitas. We wanted what is known as a "package 6" which has everything. There was only one on the lot which was white. Having had several white cars in the past we wanted a different color. The sales department looked all over for one in another color for us. They finally said they had the show room model, but it was without the leather seats and GPS system. They said we could pay to up date and they would add. We had emphatically stated it must be a "package 6" so were under the impression this would be that once the seats and GPS system were installed. When we took posession of the car we discovered that the automatic opening feature was not present. This was late at night on Saturday, around 8 p.m.,and the salesman said oh its not on this car. We called on Monday to get this straightened out and basically were told you bought the car....you got it! There was nothing we could do. I needed the security and safety of the automatic opening feature due to my line of work. I get into my vehicle late at night in areas that are not always the safest. As an older woman, I am not able to protect myself as well as a younger person. I was so disappointed to lear that we were paying the same price for this vehicle as we would have for one with a "package 6". In fact disappointed is not the word, furious is more like it. To sum it up, Piercy Toyota lied to us. They just wanted to sell a car and it doesn't matter what they tell the buyer as long as they sell the car. Now we are stuck with a vehicle that is below the standards we requested, for the same price, and my life/safety are in jeopardy!
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1 comment
#28262

:cry :cry

ID
#121881 Review #121881 is a subjective opinion of poster.
Location
San Jose, California

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