New Reviewer

Short Review on January 07, 2017

Rip off!!! Never sent product but billed me anyway!
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ID
#987123 Review #987123 is a subjective opinion of poster.
Reason of review
Bad quality

All Products Review

Complete criminals. They bill your credit card and never ship you anything. 100% scam. Stay away or be ripped off.
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ID
#987107 Review #987107 is a subjective opinion of poster.
Reason of review
Problems with payment

Above & Beyond

Got my shipment in 3 days , picked up a vapormax and flowermate grinder had a little trouble figuring out how to use the flowermate pods so I opened a support ticket and had a lengthy how to explanation response in about a hour , the tech even sent me a pic of what I needed to do I'm 57 so some of this vape stuff I just don't understand but I really appreciate the extra help Iv had a few establishments get rude about that sorta thing in the past so that was a breath of fresh air , I was also offered a discount toward any future purchase , figured the least I could do was come write a review , two thumbs up Ill definitely be back! A++ :)
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ID
#887539 Review #887539 is a subjective opinion of poster.
Location
Bellevue, Washington
Service
Pier420 Technical Support
Pros
  • Good services
Reason of review
Good customer service

Pier420 is the WORST company I have ever encountered. DO NOT use them for your own safety.

I originally purchased two red ecigs from Pier420. Waited two weeks for them to arrive after a 3 day shipping promise, finally got: 1 blue ecig instead. Tried to charge it, the charger didn't work. Tried calling customer service and left a message, was never called back. Went through a pretty frustrating customer support email exchange, was finally promised that they would send me my original order if I sent back the defective unit (at my own cost for shipping). I sent the defective unit back, waited for my original order to arrive. Took another two weeks. At this point, after all the back and forth with customer support, it's 6 weeks after my original order. I open up the package and see -- my original order? Nope. This time they sent me 1 green ecig (again, the original order was two red ones). Fine. I just want one of these things to work already. So, I plug it in to charge, walk away, come back and smell something funny. Look down to see the charger smoking next to my computer. The plastic had melted through and was about to catch fire! Quickly unplugged it. Looks like I'm never getting a working unit from them, let alone the two I paid for, and they're trying to burn away the evidence while they're at it. Seriously, how badly can one company screw up a simple order? Not even accounting for the fire hazard, this is atrocious, from site experience to customer support to NEVER RECEIVING A CORRECT ORDER. Pier420 is the worst. I never, ever write reviews and I had to do this one just to vent some of my anger. Never, never, never use these guys, unless you want your house and your temper to go up in flames.
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ID
#881946 Review #881946 is a subjective opinion of poster.
Location
Santa Clara, California
Reason of review
Order processing issue
New Reviewer

Good support

I Ordered the wrong coils by mistake I contact customer support but they give me new tank to match it this is ok I guess sometimes is hard to find correct coils I appreciate the support and they have good help and fast ship but maybe the website can help more to chose the correct coils for you to vape its hard to pick the right one's sometimes thanks. I am very happy and surprised with their customer service but they need to make some changes on their website to get more help. I will use them for sure as they are very good.
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ID
#873176 Review #873176 is a subjective opinion of poster.
Service
Pier420 Customer Care
Pros
  • Best services i ever get
Reason of review
Good customer service
New Reviewer

Fast service

Ordered a vapormax 5.0s fast shipment came in 4 days but my mouthpiece broke so I opened a ticket with customer support and them were fast to get me a free replacement , not sure if this was they're fault or flowermates or the post office but I am happy to see they resolved it quickly with a free mouthpiece , if you use the vapor may I suggest the plastic mouthpiece great vape tho, I am amazed at their service, didn't expect them they will make it fast for me. They made an immediate response , I am a happy customer. I will definitely use them again . I am now on their permanent customer. Recommended to all.
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ID
#871123 Review #871123 is a subjective opinion of poster.
Product
Pier420 Vaporizer
Pros
  • Good services
Reason of review
Good customer service
New Reviewer

Good

I had to Come to pier420 after getting ripped off on amazon for what I thought was an official Ago G5 but sadly I was wrong. Luckily Pier420 came to the rescue not only got me a substantial discount on a official 3 in 1 Ago Kit but also help me get a return on the bogus set I purchased on Amazon, since my purchase My kit has worked flawlessly I had a little trouble with the mouthpiece getting clogged but they let me know how to properly clean and keep the airway clear and its been running like a champ ever since , they even sent me out a free cleaning brush too so Im beyond happy and cannot recommend them enough keep doing what you guys are doing !
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ID
#866783 Review #866783 is a subjective opinion of poster.
Location
New York, New York
Pros
  • Best prices
  • Good services
Reason of review
Fair pricing

Delivery Service Review from Pompano Beach, Florida

I ordered 2 glass replacement for my m2 pen . Great price but they never were delivered. Trying to reach company with 6 phone calls left messages every time no call back. I also tried to email 4 times no contact back. They just sent a product review but how can you review something if it was never recieved. I guess i will call credit card company and get my money back and i will never use pier 420 again. What a scam worst customer service ever what is this world coming to. Pier 420 sucks don't use them there are many other places to shop.
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ID
#835430 Review #835430 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Reason of review
Order processing issue
New Reviewer

Pier420 have high qualified staff to complete tasks

Pier420 Company provides high quality instructors. I was highly fulfilled from all of their instructors. I think Pier420 is awesome company. According to me this company can become a highly know company which provide electronic goods services. This experience allows you to identify the items and supplies that you need and order them online for pickup so that you can have more time to browse and/or research the things you are not certain of for correct purchase. By using this review you can get help right product for your need.
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ID
#774123 Review #774123 is a subjective opinion of poster.
Location
Palm Beach Gardens, Florida
Pros
  • Best services i ever get
Reason of review
Good customer service
New Reviewer

Pier420 Offer Best Services

I liked this New Kanger Unitank mini .The price was great. I bought this product from Pier420.The Product quality was also good .I am happy to take that product from pier420. I got great clouds. It is very easy to fill. I did end up cracking the plastic tank. But considering this was the first tank I bought I think the success I had with this out weighed the leakage/tank problem and kept me interested enough to keep vaping. The coil heads used in the Unitank Mini are the same ones that are in Protank I, Protank II, Unitank and EVOD clearomizers so that you can save money as you switch between your favorite Kanger products. Leak free dual chamber design will have you easily refilling the Unitank even on the go.
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ID
#734969 Review #734969 is a subjective opinion of poster.
Reason of review
Good quality

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