Super pissed & hurt
my name is leighanne. I feel really upset with company no I didn't spend a lot of $ but it was mine, my fathers, sister, neice, nephews, & my son 1st professional picture as a family group. paid for these pictures march 30th 2013 they have a week almost to call *** they never answer phone. than they gave me the wrong session on cd... and another thing is with the membership every session 5 free pics suppose to be txt or email to you and that never happened I tried to call but no one answers they didn't have hardly any background for pictures the *** manager was a totally a *** and I don't wish them well cause they did the customers wrong so *** yall all that lost the job u in the same boat sept its pictures, memories, and only happen once in a picture.... cpi I hope u get *** sued u *** up badly not etting us know in tyme *** yall.......
Easley, South Carolina
Picture You Studios is the WORST PHOTOGRAPHER
Let's start by saying that 99% of everything on their website are pictures that Danielle McAdams photographed. After she had her 2nd child she no longer photographs sessions; she just edits them. Ian McAdams is her husband who she tried to teach photography to. If you notice there are no bad reviews on her site or on Wedding Wire... that is because she is able to delete them. Yes, even on Wedding Wire. We have sent an email to Wedding Wire stating our concerns about how vendors are just allowed to take whichever comments they would like down. It is very misleading and will not inform the public of the truth. A lot of these clients that they get are their friends or relatives. We found them online and I loved the website. Now we know after the fact that none of it was Ian McAdam's work. We initially set up our wedding with them, since I did not see any bad reviews nor any bad pictures. Well... that was our first mistake. After our wedding deposit was made (which was about 8 months out) we made an appointment for our engagement session. Ian was late to our session and he kept having issues with his camera lense. There was no communication on how to pose, who was doing what, serious face or smiling, etc. So every picture that we got we are making completely different faces and not in sync at all, due to the lack of communication. So we decided to give them another chance and I told my fiance that we would just communicate with eachother if we would smile, serious pose, etc. Danielle offered another "Special" on her site, so we decided we would do a "Family Session". Ian was again late for the appointment. We have a 3 year old who was in our photographs. Obviously we all know that small children have a short attention span. We went on to take the shots and he would not let my fiance and I both in the photgraphs with our son. He finally waited until 45 minutes into the session for us to do a family photo with all 3 of us. By this time our son has lost his patience with being demanded to sit and stand and pose. We did not get ONE good family photo. This was supposed to be my Mother's Day present for my mom. When we went to get the pictures developed, they had not put the form on the CD that is now REQUIRED for GA to even be able to develope another person's photographs. They would not answer the phone. We called and called and called Danielle's and Ian's phone. It was Mother's Day and I had no gift to give her. It was by far the worst holiday. My mother had been asking for photos of us for the longest time and on top of that she had no gift. After that we started to lose patience. We were supposed to meet with Ian to discuss the timeline and outline of our wedding day that was coming up very shortly. We had scheduled a date and time to meet with him. We live in Carrolton and have to drive all the way out past Cobb Hospital to meet him at a Starbucks. HE NEVER SHOWED UP! (Side note: He was the one who scheduled the time for 7:00am in the morning on a Saturday, which means we had to wake up at 5:00am to get ready and have a one hour drive there! Obviously we work all week and would like to sleep in on the weekends.) We were 30 minutes early and we waited there for him an hour past the scheduled time. I called his phone and it was disconnected. I then emailed him and told him that we were leaving the location to give me a call. He called hours later to say that he had changed phone numbers and he was sorry that he forgot to put it on his calendar. I told him that we could reschedule, but I would like to at least meet half way since we had to drive an hour there and an hour back to our house, when he did not even show up. We could not afford the time nor gas. He agreed to meet me halfway. The next day he emails me and says that he cannot meet me half way that it is too far for him and he doesn't have the time, since he has other sessions to do. We are now only weeks away from my wedding and have no time to meet, he told me to just email him my schedule. I emailed him the schedule for the wedding and he never replied back until the DAY OF MY WEDDING. (We had an evening weddig that was supposed to start at 6:00pm) He told me that he would need more time to take pictures than what I allowed on the schedule. I told him he could show up 30 minutes ealier than his scheduled time to be there, therefor meaning one hour before my wedding was to start. It was 6:00pm (Ceremony Start Time) before he even showed up to my wedding! I was hysterical! He delayed the wedding and took a few pictures of the groomsmen while all of our guest had to wait. There was not one good shot of me coming down the aisle with my father because I was so upset. The ceremony is finally over and he tells us that he will stay 30 extra minutes past his scheduled time since he was an hour late. He left an hour before he was supposed to! We had scheduled him for 3 hours. The reception ended at 9:00pm when we got in the limo! There were no pictures of us eating the cake, no garter toss pictures, no bouqet pictures, and no farwell pictures in the limo. We were beyond upset. After the wedding and honeymoon was over we waited and waited and waited for our pictures. In the contract it says they will have them to you no later than 8 weeks. Danielle always post a few samples to her blog before you get the pictures. There was not one picture for us. She posted a ton of sessions that happened AFTER our wedding on her bog but NONE of our wedding. We were very upset and disappointed. Danielle literally waited until the last day of the 8 weeks to give us our photos. It was the worst experience I have ever had with a vendor in my entire life! All of our other vendors at the wedding were on time, had their strict and on time schedule, not one problem from everyone else! After she found out that we gave her a bad review on Wedding Wire she called us "CHEAP" because she gave us her "specials" and that she was going to sue us! We can prove everything that we have stated in our review and it is sad that they would attack a customer for putting a review that they do not like! I would never reccommend this photopgrapher to anyone and I am hoping that they cannot delete this review!
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