New Reviewer

Super pissed & hurt

my name is leighanne. I feel really upset with company no I didn't spend a lot of $ but it was mine, my fathers, sister, neice, nephews, & my son 1st professional picture as a family group. paid for these pictures march 30th 2013 they have a week almost to call *** they never answer phone. than they gave me the wrong session on cd... and another thing is with the membership every session 5 free pics suppose to be txt or email to you and that never happened I tried to call but no one answers they didn't have hardly any background for pictures the *** manager was a totally a *** and I don't wish them well cause they did the customers wrong so *** yall all that lost the job u in the same boat sept its pictures, memories, and only happen once in a picture.... cpi I hope u get *** sued u *** up badly not etting us know in tyme *** yall.......
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2 comments
#700972

You are posting a complaint in the wrong company.

You should pay attention before publishing comments like this online and make sure you are complaining about the right place. You can be easy sued for this.

#644789

Wrong company sweetheart... try PictureMe Portrait Studio, not Picture You

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ID
#403344 Review #403344 is a subjective opinion of poster.
Location
Easley, South Carolina
Loss
$35
New Reviewer

Picture You Studios is the WORST PHOTOGRAPHER

Let's start by saying that 99% of everything on their website are pictures that Danielle McAdams photographed. After she had her 2nd child she no longer photographs sessions; she just edits them. Ian McAdams is her husband who she tried to teach photography to. If you notice there are no bad reviews on her site or on Wedding Wire... that is because she is able to delete them. Yes, even on Wedding Wire. We have sent an email to Wedding Wire stating our concerns about how vendors are just allowed to take whichever comments they would like down. It is very misleading and will not inform the public of the truth. A lot of these clients that they get are their friends or relatives. We found them online and I loved the website. Now we know after the fact that none of it was Ian McAdam's work. We initially set up our wedding with them, since I did not see any bad reviews nor any bad pictures. Well... that was our first mistake. After our wedding deposit was made (which was about 8 months out) we made an appointment for our engagement session. Ian was late to our session and he kept having issues with his camera lense. There was no communication on how to pose, who was doing what, serious face or smiling, etc. So every picture that we got we are making completely different faces and not in sync at all, due to the lack of communication. So we decided to give them another chance and I told my fiance that we would just communicate with eachother if we would smile, serious pose, etc. Danielle offered another "Special" on her site, so we decided we would do a "Family Session". Ian was again late for the appointment. We have a 3 year old who was in our photographs. Obviously we all know that small children have a short attention span. We went on to take the shots and he would not let my fiance and I both in the photgraphs with our son. He finally waited until 45 minutes into the session for us to do a family photo with all 3 of us. By this time our son has lost his patience with being demanded to sit and stand and pose. We did not get ONE good family photo. This was supposed to be my Mother's Day present for my mom. When we went to get the pictures developed, they had not put the form on the CD that is now REQUIRED for GA to even be able to develope another person's photographs. They would not answer the phone. We called and called and called Danielle's and Ian's phone. It was Mother's Day and I had no gift to give her. It was by far the worst holiday. My mother had been asking for photos of us for the longest time and on top of that she had no gift. After that we started to lose patience. We were supposed to meet with Ian to discuss the timeline and outline of our wedding day that was coming up very shortly. We had scheduled a date and time to meet with him. We live in Carrolton and have to drive all the way out past Cobb Hospital to meet him at a Starbucks. HE NEVER SHOWED UP! (Side note: He was the one who scheduled the time for 7:00am in the morning on a Saturday, which means we had to wake up at 5:00am to get ready and have a one hour drive there! Obviously we work all week and would like to sleep in on the weekends.) We were 30 minutes early and we waited there for him an hour past the scheduled time. I called his phone and it was disconnected. I then emailed him and told him that we were leaving the location to give me a call. He called hours later to say that he had changed phone numbers and he was sorry that he forgot to put it on his calendar. I told him that we could reschedule, but I would like to at least meet half way since we had to drive an hour there and an hour back to our house, when he did not even show up. We could not afford the time nor gas. He agreed to meet me halfway. The next day he emails me and says that he cannot meet me half way that it is too far for him and he doesn't have the time, since he has other sessions to do. We are now only weeks away from my wedding and have no time to meet, he told me to just email him my schedule. I emailed him the schedule for the wedding and he never replied back until the DAY OF MY WEDDING. (We had an evening weddig that was supposed to start at 6:00pm) He told me that he would need more time to take pictures than what I allowed on the schedule. I told him he could show up 30 minutes ealier than his scheduled time to be there, therefor meaning one hour before my wedding was to start. It was 6:00pm (Ceremony Start Time) before he even showed up to my wedding! I was hysterical! He delayed the wedding and took a few pictures of the groomsmen while all of our guest had to wait. There was not one good shot of me coming down the aisle with my father because I was so upset. The ceremony is finally over and he tells us that he will stay 30 extra minutes past his scheduled time since he was an hour late. He left an hour before he was supposed to! We had scheduled him for 3 hours. The reception ended at 9:00pm when we got in the limo! There were no pictures of us eating the cake, no garter toss pictures, no bouqet pictures, and no farwell pictures in the limo. We were beyond upset. After the wedding and honeymoon was over we waited and waited and waited for our pictures. In the contract it says they will have them to you no later than 8 weeks. Danielle always post a few samples to her blog before you get the pictures. There was not one picture for us. She posted a ton of sessions that happened AFTER our wedding on her bog but NONE of our wedding. We were very upset and disappointed. Danielle literally waited until the last day of the 8 weeks to give us our photos. It was the worst experience I have ever had with a vendor in my entire life! All of our other vendors at the wedding were on time, had their strict and on time schedule, not one problem from everyone else! After she found out that we gave her a bad review on Wedding Wire she called us "CHEAP" because she gave us her "specials" and that she was going to sue us! We can prove everything that we have stated in our review and it is sad that they would attack a customer for putting a review that they do not like! I would never reccommend this photopgrapher to anyone and I am hoping that they cannot delete this review!
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5 comments
#311561

I loved about 5 pictures of my son by himself in the Entire session, but this was a FAMILY session and we did not get one single good picture of the Entire family. Connor is not even smiling in that picture. He is very photogenic and there is no reason that we could not get one good FAMILY picture.

#311559

I loved about 5 pictures of my son by himself in the Entire session, but this was a FAMILY session and we did not get one single good picture of the Entire family. Connor is not even smiling in that picture. He is very photogenic and there is no reason that we could not get one good FAMILY picture.

#311069

First of all yes you did call us "Cheap" and I can forward the email to anyone who wants to read it. Don't deny something when someone can prove it.

Also, she did not respond within one hour, and I can pull my phone records if need be.

The photographer was scheduled to be there 30 minutes before the wedding even started to take pictures. He then called me THE DAY OF MY WEDDING and said he needed more time, so I told him he could be there an hour before if he felt like he needed the time. So YES HE WAS AN HOUR LATE. The end... there is nothing left to argue.

I have already explained in my first comment why we had 3 sessions with this photographer, so I am not sure where the confusion is.

They were running a special and offered us a low price... so their excuse is that since we paid a low price, we got *** photographs?? Wow... that is awesome service.

It is sad that this vendor is attacking their customers instead of fixing things. We did not have ONE single issue with any other vendor at our wedding, which we left the others all wonderful reviews.

And to address the last comment about taking the time out of my day to write a review is another insult. YES, I will absolutely take the time out of my day to write a review about this vendor so no one else has the MOST IMPORTANT DAY of their life ruined by something like this.

We have proof on everything that we have stated and if you have any questions please feel free to comment and ask.

Thank you!

#303850

My name is Danielle McAdams, the owner of Picture You Studios and after coming across another false accusation posted by this couple, I have to again address their lies.

Before I re-post the reply that I already gave to this couple on google, I will address three other FALSE accusations.

ONE - I am not able to delete reviews on WeddingWire.com. I can dispute a review or leave a response to the review. I NEVER had an issue with a client and never had to open any disputes on WeddingWire.com. Any person is more than welcome to contact the site directly and have them confirm this information.

The reviews left on WeddingWire are from our CLIENTS and not family members of friends. We have contracts from every single person who left a review there and I believe they also have accounts and can be contacted directly (I am not sure because I never left reviews on WeddingWire). AGAIN, another FALSE accusation made by this couple.

I only post and write things I can prove unlike Megan and Daniel.

TWO - When you hired our services you KNEW Ian would be your Photographer. I never taught him anything, he actually was the one who started photographing Weddings when we first opened our business for your information.

THREE - I personally answered her phone call when she called requesting me to contact the lab where she was trying to get her prints done. I was working with other clients and was able to pick up her call, I believe a little over 1 hour after she first had tried to reach me. I am sure anyone would agree that 1 hour to get a reply from a Photographer it is actually pretty quick. Unfortunately this client doesn't understand that we do our best to attend ALL of our customer and not just one person.

Now that I have addressed those three issues, here is my reply:

This post is in reply to the review based on false accusations received on GOOGLE, BEFORE the couple changed the review post twice.

Engagement and Family Photos: The photographer was never late. He arrived at the session on the agreed time but the customers were there early and I guess they expected the photographer to be there when they arrived even though they were early. The couple was aware of how much we charge for travel costs before hiring our services so if that was out of their budget they should have looked for another photographer. I am not sure why the couple hired our services again if supposedly they were disappointed with their previous session. I am surprised to read they call " overpriced " a package that gave them $100 OFF towards the CD price (which regularly it is already pretty reasonable in comparison with what others charge). WEDDING: The couple had done already 2 sessions with us and even though they had a signed contract, they could have contacted us to express their disappointment with the other sessions (which they never did - up to this point we were actually unaware of it) and we would have canceled their contract. I even have a screenshot of the "bride" commenting that she loved one sample that we posted of her session. The couple had a very, very low budget and we worked with them because we believe everyone should have a chance to have a professional photographing their special day. The couple paid us --- less than half --- of what we charge since they couldn't afford our regular prices. It is a lie to state that Ian arrived at the location when the bride was walking down the aisle. We have tons of photos to prove he arrived much before and that he photographed other things before the ceremony actually started. The bride contacted me stating her Wedding ceremony was 20 minutes late due to Ian being late which is also another false fact. We have the time that the photographs were taken and her agenda time and the bride was walking down the aisle only 4 minutes off schedule which everyone knows that for a Wedding IS MORE THAN NORMAL. The groom states on the previous post that it took 3 months for them to receive their photographs which is also a false accusation. It took them 53 days after the wedding for them to receive their photos which is less than 2 months and it is within the agreed time on the contract signed by them!!! We do take complaints very seriously but they have to be based on TRUE facts. The couple never contacted us to express their disappointment in any of the sessions neither Wedding! It is sad to see that a couple decide to post false accusations instead of contacting us directly to express their dissatisfaction and to allow us to address their concerns.

It amazes me the fact that two persons can take time from their family and day to spend on the computer writing lie after lie about a business. I have actual proof of everything I write and I am saving every single false accusation they are leaving about my business.

#303847

My name is Danielle McAdams, the owner of Picture You Studios and after coming across another false accusation posted by this couple, I have to again address their lies.

Before I re-post the reply that I already gave to this couple on google, I will address four other FALSE accusations.

ONE - I am not able to delete reviews on WeddingWire.com. I can dispute a review or leave a response to the review. I NEVER had an issue with a client and never had to open any disputes on WeddingWire.com. Any person is more than welcome to contact the site directly and have them confirm this information.

The reviews left on WeddingWire are from our CLIENTS and not family members of friends. We have contracts from every single person who left a review there and I believe they also have accounts and can be contacted directly (I am not sure because I never left reviews on WeddingWire). AGAIN, another FALSE accusation made by this couple.

I only post and write things I can prove unlike Megan and Daniel.

TWO - I wasn't the one who called you cheap ( username: archerop ) so make sure you know what you are saying before posting. You are leaving false accusations and as I mentioned before you can have serious issues as a consequence. I will keep saving all the false accusations you are leaving about my business. I am open to address actual TRUE facts but I will not condone published false statements that are damaging to my business' reputation.

THREE - When you hired our services you KNEW Ian would be your Photographer. I never taught him anything, he actually was the one who started photographing Weddings when we first opened our business for your information.

FOUR - I personally answered her phone call when she called requesting me to contact the lab where she was trying to get her prints done. I was working with other clients and was able to pick up her call, I believe a little over 1 hour after she first had tried to reach me. I am sure anyone would agree that 1 hour to get a reply from a Photographer it is actually pretty quick. Unfortunately this client doesn't understand that we do our best to attend ALL of our customer and not just one person.

Now that I have addressed those four issues, here is my reply:

This post is in reply to the review based on false accusations received on GOOGLE, BEFORE the couple changed the review post twice.

Engagement and Family Photos: The photographer was never late. He arrived at the session on the agreed time but the customers were there early and I guess they expected the photographer to be there when they arrived even though they were early. The couple was aware of how much we charge for travel costs before hiring our services so if that was out of their budget they should have looked for another photographer. I am not sure why the couple hired our services again if supposedly they were disappointed with their previous session. I am surprised to read they call " overpriced " a package that gave them $100 OFF towards the CD price (which regularly it is already pretty reasonable in comparison with what others charge). WEDDING: The couple had done already 2 sessions with us and even though they had a signed contract, they could have contacted us to express their disappointment with the other sessions (which they never did - up to this point we were actually unaware of it) and we would have canceled their contract. I even have a screenshot of the "bride" commenting that she loved one sample that we posted of her session. The couple had a very, very low budget and we worked with them because we believe everyone should have a chance to have a professional photographing their special day. The couple paid us --- less than half --- of what we charge since they couldn't afford our regular prices. It is a lie to state that Ian arrived at the location when the bride was walking down the aisle. We have tons of photos to prove he arrived much before and that he photographed other things before the ceremony actually started. The bride contacted me stating her Wedding ceremony was 20 minutes late due to Ian being late which is also another false fact. We have the time that the photographs were taken and her agenda time and the bride was walking down the aisle only 4 minutes off schedule which everyone knows that for a Wedding IS MORE THAN NORMAL. The groom states on the previous post that it took 3 months for them to receive their photographs which is also a false accusation. It took them 53 days after the wedding for them to receive their photos which is less than 2 months and it is within the agreed time on the contract signed by them!!! We do take complaints very seriously but they have to be based on TRUE facts. The couple never contacted us to express their disappointment in any of the sessions neither Wedding! It is sad to see that a couple decide to post false accusations instead of contacting us directly to express their dissatisfaction and to allow us to address their concerns.

It amazes me the fact that two persons can take time from their family and day to spend on the computer writing lie after lie about a business. I have actual proof of everything I write and I am saving every single false accusation they are leaving about my business.

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ID
#244616 Review #244616 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$1

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