Picture You Studios

I loved about 5 pictures of my son by himself in the Entire session, but this was a FAMILY session and we did not get one single good picture of the Entire family. Connor is not even smiling in that picture. He is very photogenic and there is no reason that we could not get one good FAMILY picture.

First of all yes you did call us "Cheap" and I can forward the email to anyone who wants to read it. Don't deny something when someone can prove it.

Also, she did not respond within one hour, and I can pull my phone records if need be.

The photographer was scheduled to be there 30 minutes before the wedding even started to take pictures. He then called me THE DAY OF MY WEDDING and said he needed more time, so I told him he could be there an hour before if he felt like he needed the time. So YES HE WAS AN HOUR LATE. The end... there is nothing left to argue.

I have already explained in my first comment why we had 3 sessions with this photographer, so I am not sure where the confusion is.

They were running a special and offered us a low price... so their excuse is that since we paid a low price, we got *** photographs?? Wow... that is awesome service.

It is sad that this vendor is attacking their customers instead of fixing things. We did not have ONE single issue with any other vendor at our wedding, which we left the others all wonderful reviews.

And to address the last comment about taking the time out of my day to write a review is another insult. YES, I will absolutely take the time out of my day to write a review about this vendor so no one else has the MOST IMPORTANT DAY of their life ruined by something like this.

We have proof on everything that we have stated and if you have any questions please feel free to comment and ask.

Thank you!

My name is Danielle McAdams, the owner of Picture You Studios and after coming across another false accusation posted by this couple, I have to again address their lies.

Before I re-post the reply that I already gave to this couple on google, I will address three other FALSE accusations.

ONE - I am not able to delete reviews on WeddingWire.com. I can dispute a review or leave a response to the review. I NEVER had an issue with a client and never had to open any disputes on WeddingWire.com. Any person is more than welcome to contact the site directly and have them confirm this information.

The reviews left on WeddingWire are from our CLIENTS and not family members of friends. We have contracts from every single person who left a review there and I believe they also have accounts and can be contacted directly (I am not sure because I never left reviews on WeddingWire). AGAIN, another FALSE accusation made by this couple.

I only post and write things I can prove unlike Megan and Daniel.

TWO - When you hired our services you KNEW Ian would be your Photographer. I never taught him anything, he actually was the one who started photographing Weddings when we first opened our business for your information.

THREE - I personally answered her phone call when she called requesting me to contact the lab where she was trying to get her prints done. I was working with other clients and was able to pick up her call, I believe a little over 1 hour after she first had tried to reach me. I am sure anyone would agree that 1 hour to get a reply from a Photographer it is actually pretty quick. Unfortunately this client doesn't understand that we do our best to attend ALL of our customer and not just one person.

Now that I have addressed those three issues, here is my reply:

This post is in reply to the review based on false accusations received on GOOGLE, BEFORE the couple changed the review post twice.

Engagement and Family Photos: The photographer was never late. He arrived at the session on the agreed time but the customers were there early and I guess they expected the photographer to be there when they arrived even though they were early. The couple was aware of how much we charge for travel costs before hiring our services so if that was out of their budget they should have looked for another photographer. I am not sure why the couple hired our services again if supposedly they were disappointed with their previous session. I am surprised to read they call " overpriced " a package that gave them $100 OFF towards the CD price (which regularly it is already pretty reasonable in comparison with what others charge). WEDDING: The couple had done already 2 sessions with us and even though they had a signed contract, they could have contacted us to express their disappointment with the other sessions (which they never did - up to this point we were actually unaware of it) and we would have canceled their contract. I even have a screenshot of the "bride" commenting that she loved one sample that we posted of her session. The couple had a very, very low budget and we worked with them because we believe everyone should have a chance to have a professional photographing their special day. The couple paid us --- less than half --- of what we charge since they couldn't afford our regular prices. It is a lie to state that Ian arrived at the location when the bride was walking down the aisle. We have tons of photos to prove he arrived much before and that he photographed other things before the ceremony actually started. The bride contacted me stating her Wedding ceremony was 20 minutes late due to Ian being late which is also another false fact. We have the time that the photographs were taken and her agenda time and the bride was walking down the aisle only 4 minutes off schedule which everyone knows that for a Wedding IS MORE THAN NORMAL. The groom states on the previous post that it took 3 months for them to receive their photographs which is also a false accusation. It took them 53 days after the wedding for them to receive their photos which is less than 2 months and it is within the agreed time on the contract signed by them!!! We do take complaints very seriously but they have to be based on TRUE facts. The couple never contacted us to express their disappointment in any of the sessions neither Wedding! It is sad to see that a couple decide to post false accusations instead of contacting us directly to express their dissatisfaction and to allow us to address their concerns.

It amazes me the fact that two persons can take time from their family and day to spend on the computer writing lie after lie about a business. I have actual proof of everything I write and I am saving every single false accusation they are leaving about my business.

My name is Danielle McAdams, the owner of Picture You Studios and after coming across another false accusation posted by this couple, I have to again address their lies.

Before I re-post the reply that I already gave to this couple on google, I will address four other FALSE accusations.

ONE - I am not able to delete reviews on WeddingWire.com. I can dispute a review or leave a response to the review. I NEVER had an issue with a client and never had to open any disputes on WeddingWire.com. Any person is more than welcome to contact the site directly and have them confirm this information.

The reviews left on WeddingWire are from our CLIENTS and not family members of friends. We have contracts from every single person who left a review there and I believe they also have accounts and can be contacted directly (I am not sure because I never left reviews on WeddingWire). AGAIN, another FALSE accusation made by this couple.

I only post and write things I can prove unlike Megan and Daniel.

TWO - I wasn't the one who called you cheap ( username: archerop ) so make sure you know what you are saying before posting. You are leaving false accusations and as I mentioned before you can have serious issues as a consequence. I will keep saving all the false accusations you are leaving about my business. I am open to address actual TRUE facts but I will not condone published false statements that are damaging to my business' reputation.

THREE - When you hired our services you KNEW Ian would be your Photographer. I never taught him anything, he actually was the one who started photographing Weddings when we first opened our business for your information.

FOUR - I personally answered her phone call when she called requesting me to contact the lab where she was trying to get her prints done. I was working with other clients and was able to pick up her call, I believe a little over 1 hour after she first had tried to reach me. I am sure anyone would agree that 1 hour to get a reply from a Photographer it is actually pretty quick. Unfortunately this client doesn't understand that we do our best to attend ALL of our customer and not just one person.

Now that I have addressed those four issues, here is my reply:

This post is in reply to the review based on false accusations received on GOOGLE, BEFORE the couple changed the review post twice.

Engagement and Family Photos: The photographer was never late. He arrived at the session on the agreed time but the customers were there early and I guess they expected the photographer to be there when they arrived even though they were early. The couple was aware of how much we charge for travel costs before hiring our services so if that was out of their budget they should have looked for another photographer. I am not sure why the couple hired our services again if supposedly they were disappointed with their previous session. I am surprised to read they call " overpriced " a package that gave them $100 OFF towards the CD price (which regularly it is already pretty reasonable in comparison with what others charge). WEDDING: The couple had done already 2 sessions with us and even though they had a signed contract, they could have contacted us to express their disappointment with the other sessions (which they never did - up to this point we were actually unaware of it) and we would have canceled their contract. I even have a screenshot of the "bride" commenting that she loved one sample that we posted of her session. The couple had a very, very low budget and we worked with them because we believe everyone should have a chance to have a professional photographing their special day. The couple paid us --- less than half --- of what we charge since they couldn't afford our regular prices. It is a lie to state that Ian arrived at the location when the bride was walking down the aisle. We have tons of photos to prove he arrived much before and that he photographed other things before the ceremony actually started. The bride contacted me stating her Wedding ceremony was 20 minutes late due to Ian being late which is also another false fact. We have the time that the photographs were taken and her agenda time and the bride was walking down the aisle only 4 minutes off schedule which everyone knows that for a Wedding IS MORE THAN NORMAL. The groom states on the previous post that it took 3 months for them to receive their photographs which is also a false accusation. It took them 53 days after the wedding for them to receive their photos which is less than 2 months and it is within the agreed time on the contract signed by them!!! We do take complaints very seriously but they have to be based on TRUE facts. The couple never contacted us to express their disappointment in any of the sessions neither Wedding! It is sad to see that a couple decide to post false accusations instead of contacting us directly to express their dissatisfaction and to allow us to address their concerns.

It amazes me the fact that two persons can take time from their family and day to spend on the computer writing lie after lie about a business. I have actual proof of everything I write and I am saving every single false accusation they are leaving about my business.