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I have been a member of Pictage for almost a decade…fast forward to having this company totally drop us as photographers in the busy seasons…last xmas no ftp and this summer all my stuff is locked and I cannot access my events or my accounting or anything and they...
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My son graduated from Full Sail University on August 7th and we were informed that pictures could be purchased from the pictage website. I received an email, clicked on the link, and viewed the pictures. The photographer did a wonderful job and took professional and...
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Anonymous

amy Having same trouble, with some very upset clients!

Anonymous

will Call your credit card company at once and cancel the charge. If it has already been done the ask for them to dispute the charge on the grounds they have not delivered the merc...

1.6
I didn't like
  • Customer service
  • Service and quality
#687425
Reply to reviews
I tried to contact customer service immediately after ordering a 11x13 photo to add some instructions for the photo (to eliminate darkness around eyes) as no opportunity to do this was given during the ordering process. They no longer have customer service by phone...
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Anonymous

Anonymous We too are experiencing issues with them. They sent us a different photo than we ordered and insisted (by e-mail) that we ordered the wrong photo. We also ordered an album for...

1.0
I didn't like
  • Service and quality
#653403
Reply to reviews

Other Product Review

#687687
1.2
10 years at a customer & I've lost so much business because their lack of customer service & continually having extended down time... Yet they have still been charging the same monthly fee. They are paying late as well.... Nobody cares, and nobody resolves issues
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I am a photographer that uses Pictage - I was told to raise my prices after inquiring about some some crazy "expenses" Raising my prices won't benefit me much as they will still charge commission on the retail prices, and then I was told to upgrade my package to the...
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2.3
I liked
  • Quality of products
I didn't like
  • Overcharge
  • Commissions
  • Pricing
#620397
Reply to reviews
No Surprise !!! wow the more I look around the more horrendous reviews I see about this company- my experience with them is bad as well.. this is the review I posted in YElp! everyone should check yelp for reviews - hard to believe a company can gather soo many bad...
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I had a client purchase a canvas. We never received the profit. I contacted Pictage, and was assured they were taking care of it. That was over 6 weeks ago. I've had to follow up with them numerous times. Each time I they have assured me that "it's a high...
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#381088
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I ordered a memory book online, using the "design tool". The pictures delivered had several flaws. Body parts and whole people from the group were cut off. The representative told me that they could not redo the photos or offer a refund. He offered a 15% discount,...
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I remain extremely frustrated with the service from Pictage. I ordered (and paid for) an album in November of 2012... hoping it would be on time for Christmas. It didn't show up on its estimated due date of 23 December, and, when I returned from my Christmas...
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#330765
Reply to reviews
I was given the site to view a friends wedding pictures about 10 months ago. I keep getting SPAM emails from the site trying to sell me their photos. The subject line of the latest email says Free Shipping + The Return of GReat Deals= Cyber madness. The title...
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Anonymous

Michael Caro We are very sorry for the problem you are encountering while trying to unsubscribe from our emails. We recently found out there is a problem with the unsubscribe link and the...

I don't know if I can accurately express my anger at Pictage. Due to personal reasons I was forced to close my professional account with them on the 10th of August. This was 3 days into my new subscription month. When I canceled the gentleman who assisted me was very...
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Anonymous

hollyvenus so sorry that you are dealing with this... but I am glad that I found your review!basically that "free month" they claim is bogus too!I got my first month and I am SHOCKED wi...

Anonymous

Sarah Johnson I just received a phone call from a very nice gentleman in customer service and I believe that the issue has been resolved. He was very courteous and helpful and I appreciated...