Picone Stone And Fireplace Reviews
800 CLAIMED LOSSES
2 TOTAL REVIEWS
1.4K PAGE VIEWS
I called Picone to install a brand new Heat N Glo 8000CLX fireplace unit in my new construction house in 2014. They came to install the unit and told me when I'm finished with my house to call them to start up the unit and install the forged front façade as well. They advised me they should keep the front for safekeeping which i agreed Meanwhile they asked me to pay me in full which I did, even though the $2,000 front was not delivered. Come 2015 I call them up and a secretary for a new fireplace company there tells me Piccone went out of business but was a company owned by DELFINO INSULATION and they would honor the completion of the work. I called DELFINO INSULATION up and the owner there told me the forged front was delivered at the time and that's that. I asked for proof of delivery which they could not provide. Now they won't even answer my phone calls back. A tale of caution for all new homeowners.
Flushing, New York
Reason of review
Poor customer service
Did not fix leak did not supply all equipment
Picone Energy systems installed a prefab fireplace in my under construction home in 1987. The company owner, seeing the house under construction, stoped in to solicit his product. With the usual salesman pitch i fell for the product, A Marco prefab fireplace.They were in and out in one day,took the money and ran. From the beginning the chimney cap leaked and they did not supply internal fan for fireplace that was paid for.Repeated calls were ignored.After a considerable amount of time i had to have the leak fixed by another contractor.The company is now known as Picone Stone and Fireplace.
Brooklyn, New York
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Picone Stone And Fireplace