We stopped at the Sherway location tonight for dinner on our way home to Niagara. What a total disappointment. The restaurant was less than 25% full and we were seated at a booth that had not been cleaned since the previous customer. After trying to get someone's attention for at least five minutes, we got moved to a clean booth near the bar. Our drinks came quickly enough, but then we waited 45 minutes for a salad and a sandwich. The server made no attempt to inform us that they were running slow in the kitchen. When our meals finally arrived, the pastrami sandwich did not look anything like the picture on the menu. We counted six paper thin slices of meat. My salad looked ok but tasted disgusting. The 'roasted beets' tasted like they came out of a jar. The chicken was ice cold and barely cooked. The salad greens were cut into tiny pieces and all the edges were old and wilted. The dressing, which you could barely find, tasted foul. I ate three or four mouthfuls and couldn't eat the rest. My husband was going to take it home, but after he tasted it, he agreed that it wasn't worth the effort. What was so disappointing was the fact that we have been to this restaurant many times and ordered these very same meals and they used to be fresh and tasty and full portions. We also noticed and could hear other customers complaining about the service as well as the quality of the food. To top it off, we both stopped in to the washrooms to wash our hands before leaving, and came out staring at each other in disbelief. Absolutely filthy. The men's urinals were covered in splattered urine and hair. The women's washroom smelled of old urine, the tiled walls were dirty and the white grouting was black from mold and dirt to about six inches up from the filthy floor that hadn't seen a wash in days. When I went to wash my hands, there was no soap in any one of the three dispensers. We were so hungry and probably would have let things slide, but there was just so much wrong with the entire dining experience. Dirty tables, disgusting food, poor customer service, and filthy washrooms all in one place was too much to comprehend. Never again to the pickle barrel, no matter how hungry. The entire experience was not worth even one star. You really need to clean up your act or you will be out of business very soon.
User's recommendation: Find somewhere else to eat.